faq_node:stdClass Object
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    [title] => Are the Eventide stompboxes compatible with other pedals?
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Yes. If you're using the stompbox with a distortion pedal, we recommend that you connect it after the distortion pedal. In general, it's best to place delay effects after distortion effects. That writ, use whatever sequence works best for your sound.

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Yes. If you're using the stompbox with a distortion pedal, we recommend that you connect it after the distortion pedal. In general, it's best to place delay effects after distortion effects. That writ, use whatever sequence works best for your sound.

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faq_node:stdClass Object
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    [vid] => 773
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    [title] => Are the stompboxes capable of synching with MIDI clock?
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Yes. MIDI Clock Receive and/or Transmit can be activated in the MIDI sub menu of system mode.

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Yes. MIDI Clock Receive and/or Transmit can be activated in the MIDI sub menu of system mode.

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faq_node:stdClass Object
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    [vid] => 772
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    [title] => Can an expression pedal be used to control an effect?
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Absolutely. An expression pedal is a powerful creative controller when used with our stompbox effects. An expression pedal can be programmed to control any combination of the ten effect parameters. If you're playing live, it's like having 12 hands, 2 for the guitar and 10 for the stompbox's control knobs. 

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Absolutely. An expression pedal is a powerful creative controller when used with our stompbox effects. An expression pedal can be programmed to control any combination of the ten effect parameters. If you're playing live, it's like having 12 hands, 2 for the guitar and 10 for the stompbox's control knobs. 

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faq_node:stdClass Object
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    [title] => Can bypass be aux switch controlled?
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Yes.

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Yes.

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faq_node:stdClass Object
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    [vid] => 738
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    [title] => Can bypass be MIDI controlled?
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Yes. Bypass via MIDI works through a MIDI continuous controller message (MIDI CC.) From the MIDI menu in system mode you can select RVC CTL and you will see a list of things that can be controlled by MIDI CC. The first item in the list is BYP, or bypass.

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Yes. Bypass via MIDI works through a MIDI continuous controller message (MIDI CC.) From the MIDI menu in system mode you can select RVC CTL and you will see a list of things that can be controlled by MIDI CC. The first item in the list is BYP, or bypass.

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faq_node:stdClass Object
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    [vid] => 776
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    [title] => Can I control two Factor pedals from the same aux switch?
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Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch to two Eventide stompboxes.

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Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch to two Eventide stompboxes.

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faq_node:stdClass Object
(
    [vid] => 807
    [uid] => 40
    [title] => Can I run one effect in A and another in B? 
    [log] => 
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A and B are separate delay lines so you can for example run a dotted 1/8th note in A and a slapback echo in B, however you cannot run one effect in A and a different effect in B (e.g. looper in A and a reverse delay in B).

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A and B are separate delay lines so you can for example run a dotted 1/8th note in A and a slapback echo in B, however you cannot run one effect in A and a different effect in B (e.g. looper in A and a reverse delay in B).

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faq_node:stdClass Object
(
    [vid] => 745
    [uid] => 40
    [title] => Can I use a single, mono aux switch?
    [log] => 
    [status] => 1
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    [nid] => 745
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Yes. A single, mono aux switch will only work with the "T+R" (tip and ring) setting.

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Yes. A single, mono aux switch will only work with the "T+R" (tip and ring) setting.

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faq_node:stdClass Object
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    [vid] => 733
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    [title] => Can I use a third party power supply?
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Eventide's own power supply provides the H9 with 9VDC, 500mA with the center pin positive.  

We cannot recommend or judge the adequacy of power supplies which we have not tested.  It is the responsibility of 3rd party manufacturers of power supplies to verify that their power supplies work with Eventide products if they wish to market them as doing so.

Users may try non-recommended third party power supplies at their own risk. Using a non-regulated power supply which allows the voltage to reach 15VDC or more can cause damage to an Eventide stompbox - such damage is not covered under warranty. 

The only power brick Eventide has tested and therefore can recommend is the PowerFactor 2, which can run up to four Eventide Stompboxes plus up to 4 9VDC/100mA pedals. The PowerFactor 2 carries a 5 year warranty and includes the cables required to power 4 Eventide stompboxes and the special mounting plate for PedalTrain pedalboards. 

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Eventide's own power supply provides the H9 with 9VDC, 500mA with the center pin positive.  

We cannot recommend or judge the adequacy of power supplies which we have not tested.  It is the responsibility of 3rd party manufacturers of power supplies to verify that their power supplies work with Eventide products if they wish to market them as doing so.

Users may try non-recommended third party power supplies at their own risk. Using a non-regulated power supply which allows the voltage to reach 15VDC or more can cause damage to an Eventide stompbox - such damage is not covered under warranty. 

The only power brick Eventide has tested and therefore can recommend is the PowerFactor 2, which can run up to four Eventide Stompboxes plus up to 4 9VDC/100mA pedals. The PowerFactor 2 carries a 5 year warranty and includes the cables required to power 4 Eventide stompboxes and the special mounting plate for PedalTrain pedalboards. 

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No.

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No.

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Yes. Presets can be stored to and retrieved from a computer either via USB or MIDI. You can use any program that receives and transmits MIDI System Exclusive Data (sysex). We recommend Eventide's own Factor pedal librarian, FactorLib, or H9 Control.

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Yes. Presets can be stored to and retrieved from a computer either via USB or MIDI. You can use any program that receives and transmits MIDI System Exclusive Data (sysex). We recommend Eventide's own Factor pedal librarian, FactorLib, or H9 Control.

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    [title] => Can you control a Factor pedal from another Factor pedal?
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Yes. If you connect the two or more Factor pedals together via MIDI, you can use the footswitches from one pedal to change Presets on the other, and you can use the knobs on one pedal to change values on the other.

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Yes. If you connect the two or more Factor pedals together via MIDI, you can use the footswitches from one pedal to change Presets on the other, and you can use the knobs on one pedal to change values on the other.

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Yes. If you connect the two or more Eventide stompboxes together via MIDI, you can use the footswitches from one pedal to change presets on the other, and you can use the knobs on one pedal to change values on the other.

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Yes. If you connect the two or more Eventide stompboxes together via MIDI, you can use the footswitches from one pedal to change presets on the other, and you can use the knobs on one pedal to change values on the other.

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faq_node:stdClass Object
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    [vid] => 781
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    [title] => Do Eventide stompboxes have "true analog bypass"?
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When in relay bypass, the input signal is hardwired to the output signal through relays so that the signal is unprocessed and does not go through the converters. There is an alternate setting for DSP Bypass whereby the signal goes through the A/D and D/A.

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When in relay bypass, the input signal is hardwired to the output signal through relays so that the signal is unprocessed and does not go through the converters. There is an alternate setting for DSP Bypass whereby the signal goes through the A/D and D/A.

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    [vid] => 782
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    [title] => Do Eventide stompboxes have an analog dry path?
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After extensive testing with an analog dry path vs. converting the signal and doing the wet/dry mix after the converter, we chose the latter due to the fact that it ultimately sounds better. By changing the wet/dry mix after the conversion we avoid comb filtering resulting from phase cancellation which occurs when mixing together a dry analog signal with a signal which has gone through A/D and D/A. This comb filtering effect can seriously degrade your tone depending on the frequency. We use very high quality A/D converters which are very transparent and do not affect your tone (we have been making effects processors used by guitar players for over 30 years and have a proven track record in this area). However, if you so desire, you can use a switcher or a analog pan pedal and run a completely dry analog signal path outside the Stompbox and run the stompbox at 100% wet. In fact, we have added a "Kill Dry" setting in the system menu if you are running your set up that way.

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After extensive testing with an analog dry path vs. converting the signal and doing the wet/dry mix after the converter, we chose the latter due to the fact that it ultimately sounds better. By changing the wet/dry mix after the conversion we avoid comb filtering resulting from phase cancellation which occurs when mixing together a dry analog signal with a signal which has gone through A/D and D/A. This comb filtering effect can seriously degrade your tone depending on the frequency. We use very high quality A/D converters which are very transparent and do not affect your tone (we have been making effects processors used by guitar players for over 30 years and have a proven track record in this area). However, if you so desire, you can use a switcher or a analog pan pedal and run a completely dry analog signal path outside the Stompbox and run the stompbox at 100% wet. In fact, we have added a "Kill Dry" setting in the system menu if you are running your set up that way.

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    [title] => Does the H9 app, H9 Control, work with existing Factor stompboxes?
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Yes, the H9 Control app works with all our stompboxes via USB on a MAC or PC. To update TimeFactor, ModFactor, PitchFactor, or Space simply update to the latest software version.

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Yes, the H9 Control app works with all our stompboxes via USB on a MAC or PC. To update TimeFactor, ModFactor, PitchFactor, or Space simply update to the latest software version.

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    [title] => How can I restore factory presets and system settingss
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To restore factory presets and all system settings, power up while simultaneously pressing the middle footswitch and the encoder until [INITIALIZING] scrolls across the billboard display. CAUTION: This function will overwrite any presets that you've saved. If you want to be able to restore one or more of your presets you must first save them to a computer.

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To restore factory presets and all system settings, power up while simultaneously pressing the middle footswitch and the encoder until [INITIALIZING] scrolls across the billboard display. CAUTION: This function will overwrite any presets that you've saved. If you want to be able to restore one or more of your presets you must first save them to a computer.

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faq_node:stdClass Object
(
    [vid] => 805
    [uid] => 40
    [title] => How do I go bank down?
    [log] => 
    [status] => 1
    [comment] => 1
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    [sticky] => 0
    [nid] => 805
    [type] => faq
    [language] => und
    [created] => 1406309079
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    [revision_uid] => 40
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There are a few different ways to go down through banks in bank mode:

[summary] => [format] => full_html [safe_value] =>

There are a few different ways to go down through banks in bank mode:

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faq_node:stdClass Object
(
    [vid] => 785
    [uid] => 40
    [title] => How do I know which software version I'm currently running?
    [log] => 
    [status] => 1
    [comment] => 1
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    [sticky] => 0
    [nid] => 785
    [type] => faq
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    [created] => 1406301149
    [changed] => 1406301149
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    [revision_uid] => 40
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The software version can be found in the UTILITY menu of System Mode, under SW VER. To get there:

[summary] => [format] => full_html [safe_value] =>

The software version can be found in the UTILITY menu of System Mode, under SW VER. To get there:

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faq_node:stdClass Object
(
    [vid] => 740
    [uid] => 40
    [title] => How does the stompbox choose MIDI over USB or DIN5?
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 740
    [type] => faq
    [language] => und
    [created] => 1406297296
    [changed] => 1427487773
    [tnid] => 0
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    [revision_timestamp] => 1427487773
    [revision_uid] => 40
    [body] => Array
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The stompbox automatically detects whether a USB connector is attached. If one is, USB is selected for MIDI source and destination and any activity on the DIN connectors is ignored. If a USB cable is not attached, the DIN connectors are used to send and receive MIDI messages. So, if you want to send or receive MIDI using the DIN connectors, unplug the USB cable.

[summary] => [format] => full_html [safe_value] =>

The stompbox automatically detects whether a USB connector is attached. If one is, USB is selected for MIDI source and destination and any activity on the DIN connectors is ignored. If a USB cable is not attached, the DIN connectors are used to send and receive MIDI messages. So, if you want to send or receive MIDI using the DIN connectors, unplug the USB cable.

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faq_node:stdClass Object
(
    [vid] => 806
    [uid] => 40
    [title] => I just updated my software but where are the new extra Banks?
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 806
    [type] => faq
    [language] => und
    [created] => 1406309133
    [changed] => 1427721736
    [tnid] => 0
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The latest software update extends the number of banks to 50. In order to see these new banks, enter system mode and find BANKS under the UTILITY Menu. From there you can set the low range (L) and high range (H) of which banks are active. To see all, set L to 1 and H to 50.

[summary] => [format] => full_html [safe_value] =>

The latest software update extends the number of banks to 50. In order to see these new banks, enter system mode and find BANKS under the UTILITY Menu. From there you can set the low range (L) and high range (H) of which banks are active. To see all, set L to 1 and H to 50.

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faq_node:stdClass Object
(
    [vid] => 786
    [uid] => 40
    [title] => I'm having a problem updating my Stompbox. What can I do?
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 786
    [type] => faq
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    [created] => 1406301378
    [changed] => 1427721699
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    [revision_timestamp] => 1427721699
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    [body] => Array
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If you are getting password errors make sure you've registered your product. This is separate from registering for a user account on Eventide's web site. You may have to temporarily turn off any firewalls to complete a software update. A number of our Factor customers have reported problems upgrading their units. We have looked into their reports, and find that there are a number of causes for this. Happily, the problems that affect the greatest number of people have recognizable workarounds, although we are also working on fixing the underlying issues. 

[summary] => [format] => full_html [safe_value] =>

If you are getting password errors make sure you've registered your product. This is separate from registering for a user account on Eventide's web site. You may have to temporarily turn off any firewalls to complete a software update. A number of our Factor customers have reported problems upgrading their units. We have looked into their reports, and find that there are a number of causes for this. Happily, the problems that affect the greatest number of people have recognizable workarounds, although we are also working on fixing the underlying issues. 

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faq_node:stdClass Object
(
    [vid] => 744
    [uid] => 40
    [title] => Is there a recommended triple aux switch?
    [log] => 
    [status] => 1
    [comment] => 1
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    [sticky] => 0
    [nid] => 744
    [type] => faq
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    [created] => 1406297674
    [changed] => 1427719730
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    [revision_uid] => 40
    [body] => Array
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We've successfully used the DigiTech FS300.

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We've successfully used the DigiTech FS300.

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faq_node:stdClass Object
(
    [vid] => 770
    [uid] => 40
    [title] => Is there a way to see the parameters of every knob in a saved preset?
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 770
    [type] => faq
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    [created] => 1406299824
    [changed] => 1427720083
    [tnid] => 0
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    [revision_timestamp] => 1427720083
    [revision_uid] => 40
    [body] => Array
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Yes. Turn CATCHUP on. It's an option in the system menu under UTILITY.

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Yes. Turn CATCHUP on. It's an option in the system menu under UTILITY.

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faq_node:stdClass Object
(
    [vid] => 11818
    [uid] => 13978
    [title] => Registering a Used Stompbox
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 9284
    [type] => faq
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    [created] => 1475862336
    [changed] => 1475862414
    [tnid] => 0
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    [revision_timestamp] => 1475862414
    [revision_uid] => 13978
    [body] => Array
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To assist in the process of transferring a stompbox registration from the previous owner to you, we have created this set of instructions.

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To assist in the process of transferring a stompbox registration from the previous owner to you, we have created this set of instructions.

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faq_node:stdClass Object
(
    [vid] => 788
    [uid] => 40
    [title] => The update fails and prompts the user to reboot and try again, but the pedal crashes on restart and all further attempts to update fail before starting.
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
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    [type] => faq
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    [created] => 1406302302
    [changed] => 1406302302
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    [body] => Array
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Manually reboot the pedal into update mode before continuing (hold down center key at powerup).

[summary] => [format] => full_html [safe_value] =>

Manually reboot the pedal into update mode before continuing (hold down center key at powerup).

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faq_node:stdClass Object
(
    [vid] => 787
    [uid] => 40
    [title] => The update utility crashes after the user agrees to its terms but before downloading the update file.
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 787
    [type] => faq
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    [created] => 1406302259
    [changed] => 1427720517
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    [revision_uid] => 40
    [body] => Array
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Log into the Eventide website and change your password to one using only alphanumeric characters a-z A-Z 0-9 and then restart. 

[summary] => [format] => full_html [safe_value] =>

Log into the Eventide website and change your password to one using only alphanumeric characters a-z A-Z 0-9 and then restart. 

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faq_node:stdClass Object
(
    [vid] => 789
    [uid] => 40
    [title] => The update utility crashes at launch if a Factor pedal is plugged in, but not otherwise.
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 789
    [type] => faq
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    [created] => 1406302338
    [changed] => 1406302338
    [tnid] => 0
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    [revision_timestamp] => 1406302338
    [revision_uid] => 40
    [body] => Array
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Retry the update with a different computer, if available.

[summary] => [format] => full_html [safe_value] =>

Retry the update with a different computer, if available.

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faq_node:stdClass Object
(
    [vid] => 790
    [uid] => 40
    [title] => The update utility loads, but does not recognize the connected Factor pedal.
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 790
    [type] => faq
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    [created] => 1406302379
    [changed] => 1406302405
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    [revision_uid] => 40
    [body] => Array
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If the pedal software supports MIDIclock out, make sure it is turned off (CLK OUT = OFF). If it was on, power cycle the unit. Disconnect any other USB devices. Make sure that the USB cable is plugged in at both ends and that the computer is powered up before powering up the Factor pedal. If this fails, first try a different USB cable, and if necessary and possible, retry the update with a different computer .

[summary] => [format] => full_html [safe_value] =>

If the pedal software supports MIDIclock out, make sure it is turned off (CLK OUT = OFF). If it was on, power cycle the unit. Disconnect any other USB devices. Make sure that the USB cable is plugged in at both ends and that the computer is powered up before powering up the Factor pedal. If this fails, first try a different USB cable, and if necessary and possible, retry the update with a different computer .

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faq_node:stdClass Object
(
    [vid] => 791
    [uid] => 40
    [title] => The update utility loads, recognizes the Factor pedal, downloads the update file, and begins the update, however the update routinely fails part way through.
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 791
    [type] => faq
    [language] => und
    [created] => 1406302496
    [changed] => 1406302496
    [tnid] => 0
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    [revision_uid] => 40
    [body] => Array
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Close ALL other applications and restart the update. Make sure power save settings aren't causing your computer to go to sleep during the update process. If this is unsuccessful, you may need to try a different computer.

[summary] => [format] => full_html [safe_value] =>

Close ALL other applications and restart the update. Make sure power save settings aren't causing your computer to go to sleep during the update process. If this is unsuccessful, you may need to try a different computer.

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faq_node:stdClass Object
(
    [vid] => 804
    [uid] => 40
    [title] => TimeFactor alters my tone, adding brightness to the signal. Why?
    [log] => 
    [status] => 1
    [comment] => 1
    [promote] => 0
    [sticky] => 0
    [nid] => 804
    [type] => faq
    [language] => und
    [created] => 1406308994
    [changed] => 1406308994
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When used with some low impedance tube amps it may sound like TimeFactor is adding brightness when Active because it is acting as a buffer. This is really letting you hear the highs that were lost from your signal without a buffer. Many amps have buffered effects loops to address this issue. In this case we recommend that you connect our Stompboxes through the effects loop of these amps. If your amp does not have an effects loop, or if you prefer to run our Stompboxes in front of the amp (after the guitar before the amp’s input,) a solution would be to always have a buffer pedal in the signal chain before TimeFactor/ModFactor (if using relay Bypass) or simply always use DSP Bypass mode.

[summary] => [format] => full_html [safe_value] =>

When used with some low impedance tube amps it may sound like TimeFactor is adding brightness when Active because it is acting as a buffer. This is really letting you hear the highs that were lost from your signal without a buffer. Many amps have buffered effects loops to address this issue. In this case we recommend that you connect our Stompboxes through the effects loop of these amps. If your amp does not have an effects loop, or if you prefer to run our Stompboxes in front of the amp (after the guitar before the amp’s input,) a solution would be to always have a buffer pedal in the signal chain before TimeFactor/ModFactor (if using relay Bypass) or simply always use DSP Bypass mode.

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faq_node:stdClass Object
(
    [vid] => 771
    [uid] => 40
    [title] => What are its specs?
    [log] => 
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    [nid] => 771
    [type] => faq
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    [created] => 1406299920
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5.5 x 2.5mm barrel, tip positive. 

Eventide stompboxes can operate from a 5W power source that supplies regulated 9 to 12VDC max. The minimum required power ranges from a maximum of 4.5W at power up (all LEDs lit) to about 3.6W in normal operation depending on how many LEDs are lit.

[summary] => [format] => full_html [safe_value] =>

5.5 x 2.5mm barrel, tip positive. 

Eventide stompboxes can operate from a 5W power source that supplies regulated 9 to 12VDC max. The minimum required power ranges from a maximum of 4.5W at power up (all LEDs lit) to about 3.6W in normal operation depending on how many LEDs are lit.

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faq_node:stdClass Object
(
    [vid] => 743
    [uid] => 40
    [title] => What else can aux switches be used for?
    [log] => 
    [status] => 1
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    [sticky] => 0
    [nid] => 743
    [type] => faq
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    [created] => 1406297640
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You can connect up to three aux switches and use them to control things like preset loading, HotSwitch, and tap tempo.  To use an Aux switch you must select "switch" under the System Mode/Utilities/Exp Tip menu.

[summary] => [format] => full_html [safe_value] =>

You can connect up to three aux switches and use them to control things like preset loading, HotSwitch, and tap tempo.  To use an Aux switch you must select "switch" under the System Mode/Utilities/Exp Tip menu.

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faq_node:stdClass Object
(
    [vid] => 739
    [uid] => 40
    [title] => What else can MIDI be used for?
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You can program MIDI to load presets, change parameter values, set tempo, bypass and more. MIDI programming is done in system mode. The unit can transmit MIDI program change via the footswitches, and MIDI continuous controller via the ten knobs.

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You can program MIDI to load presets, change parameter values, set tempo, bypass and more. MIDI programming is done in system mode. The unit can transmit MIDI program change via the footswitches, and MIDI continuous controller via the ten knobs.

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    [title] => What is dual mono in the TimeFactor?
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TimeFactor has two independent delays: Delay A and Delay B. Dual Mono feature means that you can have both Delay A and Delay B running on one output or if you have two outputs, you can assign A & B to each output independently or assign both to a single output.

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TimeFactor has two independent delays: Delay A and Delay B. Dual Mono feature means that you can have both Delay A and Delay B running on one output or if you have two outputs, you can assign A & B to each output independently or assign both to a single output.

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    [title] => What is the sample rate?
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Because there is no digital I/O the sample rate is optimized for maximum audio performance for each effect and is program dependent.

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Because there is no digital I/O the sample rate is optimized for maximum audio performance for each effect and is program dependent.

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    [title] => What is the warranty for Eventide stompboxes?
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All Eventide products come with a one year warranty parts and labor.

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All Eventide products come with a one year warranty parts and labor.

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    [title] => What is USB used for?
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A few things. First, the USB interface is MIDI class compliant for use with your computer sequencer or DAW. The USB interface can also be used to dump your presets and load new presets. Finally, the USB interface is used to load software upgrades as they become available. 

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A few things. First, the USB interface is MIDI class compliant for use with your computer sequencer or DAW. The USB interface can also be used to dump your presets and load new presets. Finally, the USB interface is used to load software upgrades as they become available. 

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    [vid] => 778
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    [title] => When I save a new preset must I overwrite one of the 100 stored presets?
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Yes, but you can restore the factory presets at any time.

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Yes, but you can restore the factory presets at any time.

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faq_node:stdClass Object
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    [title] => Which expression pedals are supported?
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Our stompboxes will work with any expression pedal that is a simple resistive load (potentiometer) with a max value of 25k Ohms. For the best performance we recommend the Ernie Ball VP Jr. 25k. Connect the output to the Eventide stompbox expression pedal input. We have also have heard from users who had success with the M-Audio MGear EX-P, Line-6 EX-1, Mission Engineering SP1-LF, Source Audio Reflex Universal Expression Controller, Roland EV-5, and Boss FV500L.

New for H9:

Mission Engineering has released an expression pedal specifically designed to work with the H9. The SP-H9 has a potentiometer wired as a rheostat and an integrated momentary switch connected to the ring. This allows the customer to connect the expression pedal to the H9 with a single TRS cable and get both expression pedal and switch functionality in the one unit. There is also a parallel switch input so customers can connect an external TS switch just using a regular 1/4” instrument cable. Learn more at: http://missionengineering.com/?product=sp-h9-eventide

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Our stompboxes will work with any expression pedal that is a simple resistive load (potentiometer) with a max value of 25k Ohms. For the best performance we recommend the Ernie Ball VP Jr. 25k. Connect the output to the Eventide stompbox expression pedal input. We have also have heard from users who had success with the M-Audio MGear EX-P, Line-6 EX-1, Mission Engineering SP1-LF, Source Audio Reflex Universal Expression Controller, Roland EV-5, and Boss FV500L.

New for H9:

Mission Engineering has released an expression pedal specifically designed to work with the H9. The SP-H9 has a potentiometer wired as a rheostat and an integrated momentary switch connected to the ring. This allows the customer to connect the expression pedal to the H9 with a single TRS cable and get both expression pedal and switch functionality in the one unit. There is also a parallel switch input so customers can connect an external TS switch just using a regular 1/4” instrument cable. Learn more at: http://missionengineering.com/?product=sp-h9-eventide

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    [title] => Why can't I get my expression pedal to work right?
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If your expression pedal has a trim pot control, try adjusting it to either end of its range. If your expression pedal causes parameter values to go from min to max and back down to min again as you move from toe to heel, try connecting it using a stereo phone cable rather than a mono cable. If the calibration seems wrong, try plugging the expression pedal in before powering up the stompbox.

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If your expression pedal has a trim pot control, try adjusting it to either end of its range. If your expression pedal causes parameter values to go from min to max and back down to min again as you move from toe to heel, try connecting it using a stereo phone cable rather than a mono cable. If the calibration seems wrong, try plugging the expression pedal in before powering up the stompbox.

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    [title] => Why did I get a "Bad Load" message when restoring sysex from a computer?
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You need to increase the output buffer size of your MIDI utility to 8K. It can usually be done in the preferences of the program.

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You need to increase the output buffer size of your MIDI utility to 8K. It can usually be done in the preferences of the program.

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You may have to go through the aux switch assignments and make sure the switch is not assigned to multiple things.

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You may have to go through the aux switch assignments and make sure the switch is not assigned to multiple things.

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TimeFactor Support | Eventide

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TimeFactor Support

Audio I/O

A:

A and B are separate delay lines so you can for example run a dotted 1/8th note in A and a slapback echo in B, however you cannot run one effect in A and a different effect in B (e.g. looper in A and a reverse delay in B).

A:

When in relay bypass, the input signal is hardwired to the output signal through relays so that the signal is unprocessed and does not go through the converters. There is an alternate setting for DSP Bypass whereby the signal goes through the A/D and D/A.

A:

After extensive testing with an analog dry path vs. converting the signal and doing the wet/dry mix after the converter, we chose the latter due to the fact that it ultimately sounds better. By changing the wet/dry mix after the conversion we avoid comb filtering resulting from phase cancellation which occurs when mixing together a dry analog signal with a signal which has gone through A/D and D/A. This comb filtering effect can seriously degrade your tone depending on the frequency. We use very high quality A/D converters which are very transparent and do not affect your tone (we have been making effects processors used by guitar players for over 30 years and have a proven track record in this area). However, if you so desire, you can use a switcher or a analog pan pedal and run a completely dry analog signal path outside the Stompbox and run the stompbox at 100% wet. In fact, we have added a "Kill Dry" setting in the system menu if you are running your set up that way.

A:

When used with some low impedance tube amps it may sound like TimeFactor is adding brightness when Active because it is acting as a buffer. This is really letting you hear the highs that were lost from your signal without a buffer. Many amps have buffered effects loops to address this issue. In this case we recommend that you connect our Stompboxes through the effects loop of these amps. If your amp does not have an effects loop, or if you prefer to run our Stompboxes in front of the amp (after the guitar before the amp’s input,) a solution would be to always have a buffer pedal in the signal chain before TimeFactor/ModFactor (if using relay Bypass) or simply always use DSP Bypass mode.

A:

TimeFactor has two independent delays: Delay A and Delay B. Dual Mono feature means that you can have both Delay A and Delay B running on one output or if you have two outputs, you can assign A & B to each output independently or assign both to a single output.

Aux Switches

A:

Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch to two Eventide stompboxes.

A:

Yes. A single, mono aux switch will only work with the "T+R" (tip and ring) setting.

A:

We've successfully used the DigiTech FS300.

A:

You can connect up to three aux switches and use them to control things like preset loading, HotSwitch, and tap tempo.  To use an Aux switch you must select "switch" under the System Mode/Utilities/Exp Tip menu.

A:

You may have to go through the aux switch assignments and make sure the switch is not assigned to multiple things.

Expression Pedal

A:

Absolutely. An expression pedal is a powerful creative controller when used with our stompbox effects. An expression pedal can be programmed to control any combination of the ten effect parameters. If you're playing live, it's like having 12 hands, 2 for the guitar and 10 for the stompbox's control knobs. 

A:

Our stompboxes will work with any expression pedal that is a simple resistive load (potentiometer) with a max value of 25k Ohms. For the best performance we recommend the Ernie Ball VP Jr. 25k. Connect the output to the Eventide stompbox expression pedal input. We have also have heard from users who had success with the M-Audio MGear EX-P, Line-6 EX-1, Mission Engineering SP1-LF, Source Audio Reflex Universal Expression Controller, Roland EV-5, and Boss FV500L.

New for H9:

Mission Engineering has released an expression pedal specifically designed to work with the H9. The SP-H9 has a potentiometer wired as a rheostat and an integrated momentary switch connected to the ring. This allows the customer to connect the expression pedal to the H9 with a single TRS cable and get both expression pedal and switch functionality in the one unit. There is also a parallel switch input so customers can connect an external TS switch just using a regular 1/4” instrument cable. Learn more at: http://missionengineering.com/?product=sp-h9-eventide

A:

If your expression pedal has a trim pot control, try adjusting it to either end of its range. If your expression pedal causes parameter values to go from min to max and back down to min again as you move from toe to heel, try connecting it using a stereo phone cable rather than a mono cable. If the calibration seems wrong, try plugging the expression pedal in before powering up the stompbox.

General

A:

Yes. If you're using the stompbox with a distortion pedal, we recommend that you connect it after the distortion pedal. In general, it's best to place delay effects after distortion effects. That writ, use whatever sequence works best for your sound.

A:

Yes. Turn CATCHUP on. It's an option in the system menu under UTILITY.

A:

Because there is no digital I/O the sample rate is optimized for maximum audio performance for each effect and is program dependent.

A:

All Eventide products come with a one year warranty parts and labor.

H9 Control App

A:

Yes, the H9 Control app works with all our stompboxes via USB on a MAC or PC. To update TimeFactor, ModFactor, PitchFactor, or Space simply update to the latest software version.

MIDI

A:

Yes. MIDI Clock Receive and/or Transmit can be activated in the MIDI sub menu of system mode.

A:

Yes. Bypass via MIDI works through a MIDI continuous controller message (MIDI CC.) From the MIDI menu in system mode you can select RVC CTL and you will see a list of things that can be controlled by MIDI CC. The first item in the list is BYP, or bypass.

A:

Yes. If you connect the two or more Factor pedals together via MIDI, you can use the footswitches from one pedal to change Presets on the other, and you can use the knobs on one pedal to change values on the other.

A:

Yes. If you connect the two or more Eventide stompboxes together via MIDI, you can use the footswitches from one pedal to change presets on the other, and you can use the knobs on one pedal to change values on the other.

A:

The stompbox automatically detects whether a USB connector is attached. If one is, USB is selected for MIDI source and destination and any activity on the DIN connectors is ignored. If a USB cable is not attached, the DIN connectors are used to send and receive MIDI messages. So, if you want to send or receive MIDI using the DIN connectors, unplug the USB cable.

A:

You can program MIDI to load presets, change parameter values, set tempo, bypass and more. MIDI programming is done in system mode. The unit can transmit MIDI program change via the footswitches, and MIDI continuous controller via the ten knobs.

Power Supply

A:

Eventide's own power supply provides the H9 with 9VDC, 500mA with the center pin positive.  

We cannot recommend or judge the adequacy of power supplies which we have not tested.  It is the responsibility of 3rd party manufacturers of power supplies to verify that their power supplies work with Eventide products if they wish to market them as doing so.

Users may try non-recommended third party power supplies at their own risk. Using a non-regulated power supply which allows the voltage to reach 15VDC or more can cause damage to an Eventide stompbox - such damage is not covered under warranty. 

The only power brick Eventide has tested and therefore can recommend is the PowerFactor 2, which can run up to four Eventide Stompboxes plus up to 4 9VDC/100mA pedals. The PowerFactor 2 carries a 5 year warranty and includes the cables required to power 4 Eventide stompboxes and the special mounting plate for PedalTrain pedalboards. 

A:

5.5 x 2.5mm barrel, tip positive. 

Eventide stompboxes can operate from a 5W power source that supplies regulated 9 to 12VDC max. The minimum required power ranges from a maximum of 4.5W at power up (all LEDs lit) to about 3.6W in normal operation depending on how many LEDs are lit.

For a regulated 12VDC, the current requirement is 380mA at power up and 300mA in normal operation. Do not use unregulated 12V. For a regulated 9VDC, the current requirement is 500mA at power up and 400mA in normal operation.

Presets

A:

Yes. Presets can be stored to and retrieved from a computer either via USB or MIDI. You can use any program that receives and transmits MIDI System Exclusive Data (sysex). We recommend Eventide's own Factor pedal librarian, FactorLib, or H9 Control.

A:

To restore factory presets and all system settings, power up while simultaneously pressing the middle footswitch and the encoder until [INITIALIZING] scrolls across the billboard display. CAUTION: This function will overwrite any presets that you've saved. If you want to be able to restore one or more of your presets you must first save them to a computer.

A:

There are a few different ways to go down through banks in bank mode:

Press bank up (right footswitch) and then turn the encoder knob counter-clockwise. Assign an aux switch to bank down. You can go bank down via MIDI CC. This can be set up in the RCV CTL menu in system mode MIDI submenu.
A:

The latest software update extends the number of banks to 50. In order to see these new banks, enter system mode and find BANKS under the UTILITY Menu. From there you can set the low range (L) and high range (H) of which banks are active. To see all, set L to 1 and H to 50.

A:

Yes, but you can restore the factory presets at any time.

A:

You need to increase the output buffer size of your MIDI utility to 8K. It can usually be done in the preferences of the program.

Registration

A:

To assist in the process of transferring a stompbox registration from the previous owner to you, we have created this set of instructions.

Software Update

A:

The software version can be found in the UTILITY menu of System Mode, under SW VER. To get there:

Enter System Mode by pressing and holding both the Right Footswitch and the Encoder Knob for a few seconds. Turn the Encoder knob to the right until you see UTILITY. Press the Encoder button to enter the Utility Menu. Turn Encoder knob to the right until you see SW VER. Press the Encoder button to see which version you are running. 
A:

If you are getting password errors make sure you've registered your product. This is separate from registering for a user account on Eventide's web site. You may have to temporarily turn off any firewalls to complete a software update. A number of our Factor customers have reported problems upgrading their units. We have looked into their reports, and find that there are a number of causes for this. Happily, the problems that affect the greatest number of people have recognizable workarounds, although we are also working on fixing the underlying issues. 

Troubleshooting

A:

Log into the Eventide website and change your password to one using only alphanumeric characters a-z A-Z 0-9 and then restart. 

A:

If the pedal software supports MIDIclock out, make sure it is turned off (CLK OUT = OFF). If it was on, power cycle the unit. Disconnect any other USB devices. Make sure that the USB cable is plugged in at both ends and that the computer is powered up before powering up the Factor pedal. If this fails, first try a different USB cable, and if necessary and possible, retry the update with a different computer .

A:

Close ALL other applications and restart the update. Make sure power save settings aren't causing your computer to go to sleep during the update process. If this is unsuccessful, you may need to try a different computer.

USB

A:

A few things. First, the USB interface is MIDI class compliant for use with your computer sequencer or DAW. The USB interface can also be used to dump your presets and load new presets. Finally, the USB interface is used to load software upgrades as they become available.