Update Utility Login Problem!

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- January 27, 2011 at 8:37 pm #107604
  
  groove guru
  Member
  
  I can log into the site just fine but I get an error message when I try to log into the update utility.
- January 27, 2011 at 8:45 pm #121485
  
  nickrose
  Moderator
  Eventide Staff
  
  The error message is complaining about lack of a user name. Presumably it is unhappy with the one you are giving it, although you say you could log into the web site.
  
  You should probably contact support@eventide.com, giving your unit serial number and user name.
- January 27, 2011 at 8:55 pm #121486
  
  groove guru
  Member
  
  There is a space in my username which may be what's confusing the login.
- January 27, 2011 at 9:23 pm #132682
  
  nickrose
  Moderator
  Eventide Staff
  
  could be – doesn't like spaces or other non-alphanumeric characters. You'll have to contact support to get it changed.
- January 27, 2011 at 10:01 pm #132684
  
  grooveguru
  Member
  
  I changed my username to play nice with the update utility. Not an easy task.
  
  Now I'm updated 🙂
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