How to connect Timefactor to H9

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- October 22, 2016 at 1:19 pm #113773
  
  hurtam
  Member
  
  Hi,
  
  I need advice on how to connect my Timefactor via cable. Every time if i connect the device and turn on the H9. Pops up an error.
  
  Something needs to be enabled in Timefactor?
  
  Than you.
- October 22, 2016 at 1:22 pm #144689
  
  nickrose
  Moderator
  Eventide Staff
  
  Information please.
  
  Has it always done this, or just started doing it ?
  
  Do you have the latest software (5.2) ?
  
  What computer OS are you using ?
  - October 23, 2016 at 11:51 am #144692
    
    hurtam
    Member
    
    I have Timefactor newly, so I try first.
    
    My operating system is Windows 7.
    
    And yes i have latest version software. (5.2.)
    
    I tried to save my presets using MIDI-ox and with this program timefactror works nicely.
- October 25, 2016 at 4:04 pm #144732
  
  gkellum
  Participant
  
  We have some trouble shooting tips for connecting a TimeFactor to a Windows computer via USB in the H9 Control manual starting around pg 13. Could you please look through the suggestions there?
  
  https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf
  - October 27, 2016 at 8:02 am #144744
    
    hurtam
    Member
    
    He read through the instruction and I tried it. But no result. But I do not understand why, Eventide software update with Timefactor normally communicates and displays vezri softwares.
  - October 27, 2016 at 1:38 pm #144745
    
    gkellum
    Participant
    
    hurtam wrote:
    
    He read through the instruction and I tried it. But no result. But I do not understand why, Eventide software update with Timefactor normally communicates and displays vezri softwares.
    
    I think we'll need to send you a special build of H9 Control that logs its interaction with your TimeFactor so that we can figure out what's happening. It'll take a day or two to get this together, but I'll email you when it's ready.
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