Brand new sealed H9 Max

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    • April 30, 2018 at 11:44 am #114712
      kelfar
      Participant

      I got a new and factory sealed H9 Max and when I opened thd box the H9 looked like it was used before. I found marks and the dial (encoder/switch) is chipped.

      I am sure someone missed it at the quality control check point.

      Is it possible to replace the encoder / dial ( plastic part)?

    • April 30, 2018 at 11:46 am #149083
      gkellum
      Participant

      Could you send an email to support@eventide.com to ask about that?  We do have spare parts, but I'm not sure about that particular part.

    • April 30, 2018 at 12:41 pm #149084
      kelfar
      Participant

      Email sent.

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