New SPACE, Tempo not steady ? infos needed :)

Hi again ! no solutions to my problems…. a new reccurent one :

i tried to use H9 Control (on win 7 64b/ usb 2 connected) and when it works i like it, but after some time (or operations, i don’t know cause i can’t trigger the bug intentionnaly) a “communication error” occurs and stops link with Space.

here is the message :

Bonsoir and thank you for answering, that’s much appreciated. Vous parlez français ?

1. i already know what you explain. now i fear i was first far too complicated to be clearly understood… i retry : my problem on the space is that the visual click, when tempo is “on”, doesn’t behave like a steady tempo. a tempo is basically regular interval clicks and i suppose the visual leds do represent the tempo you choose in bpm. but on my space, “visual led clicks” are not regular intervals, it sometimes shift and fall around the 1/8th then shift back… should i get it back to store ?

2. when i arrive in eventide direct updater (v1.7) from H9 control, 1 device is detected but called “unknown”. when i “install update” an error occur (unit is not updateable). you can see screenshots attached. is 5.2.0[6] the last version for space ?

3 yes the issue is self-reproductible H9 Control always goes down this way. i haven’t any problems with my usb gear in général on my system (midi controller, mpc, keyboards, midi converter, loopstation etc…) i naturally have tried un plugging them, verifying all usb power supply parameters in windows to give usb max ressources. i even checked with usbdeview to see if everything was ok. it seems i’ve done all i could at that point. any further advice ? troubleshooting tricks or protocol ?

Merci beaucoup

Thank You 🙂

1.it happens with midi unplugged, all options understood and set up and yes, with midi in and out off.

2.good to know i wish i could try for first issue

3.i’m gonna try now 😉

3. I made the “CLEAR SETUP” power-on, launched updater through H9 Control (for which i didn’t test -over time- the connection at that point).

when i arrived in updater, my Sp-14061 was retrieved (Step 1installing issue 3. Step1.JPG), i tried to see info on update but it didn’t manage to load an info page (step 3installing issue 3. Step3 no info on update .JPG) ,

then i “install update” it ask for backup pedal presets, i choose a file, ok then an error comes (Step 4installing issue 3. Step4 loop error preset data unsaveable.JPG) and ask for “Clear setup”… ??? i just did it before, why ?

so i did the same “clear setup” again (don’t think, be a computer lol) and relaunched “search for devices” and “install update”

this time all did well (saving presets & lond update transfer and install) !!! good

But… when i look into space’s system menu / Sw version i still see 5.2.0[6]

and there’s nothing like a 5.4.0 in eventide direct updater software menu

why ? 🙁

could you send me the file so i can try “update from file” ?

and i still don’t understand why i can’t have info when i click the round (i) in updater, it tries to connect but can’t (attached step 5installing issue 3. Step5 error connecting.JPG) is this why i don’t see 5.4.0 as available ? connection problem ? do you force a particular browser (i use firefox and i am web-connected when trying) to see info on update when a new page pop-up ?

ok thank you !

The lasting problem is tempo visual click unsteady behaviour… nothing to do or suggest for fixing ? i go back to store and try another one for an exchange ?

Ok thank you bohan !!! i would have forgotten to do so…

OMG… i love your sounds but things seems to be complicated before (perhaps) going easy.

i exchanged my space in store (very near serial number) and the problems seem the same.

1. visual tempo is sometimes shifting one 8th (not only, sometimes it’s a more groovy fourth 16th or third 8th triplet). To be sure i even verified using a DB88 steady metronome. no doubts. i tried changing current source but it’s all the same.

2. i can’t usb connect to h9 control (i still don’t even try midi connections with these problems)

it says device not found and doesn’t recognize my space as connected.

it says “retrieved 0 eventide devices” in eventide direct updater.

i verified with a good old program (Usbdeview) and the space is well recognized there as a USB composite device (normal it was the same with the precedent one.)

i tried a Clear setup but nothing changed.

sincerely i feel a bit tired about your hard/soft/wares issues.

Is this a bad serie for frenchies ? i guess not 😉 bad joke

thank you for your fast answer Bohan !

1. Noooo really ??? no one had seen that ? well if it are sure it can be fixed in a future firmware update… i’ll keep the space with me (and i’m thinking about taking a H9 😉 ) i’d like to know soon if you are sure the issue is solvable with firmware, cause after a short time i won’t be able to change my space (yes visual tempo synchro is needed for my use). Thanks for consideration and i’m looking forward to hearing from you

2. for the connection i already tested with another usb port. the only thing that helpedand solved was uninstalling space device in device manager in audio/video/game controllers section. after that i reconnected with usb the space and it could be recognized by the H9 control. YES 🙂

Haha Bohan, thanks for promoting H9 🙂

i’d like to somehow know an order of magnitude for the Space firmware update concerning visual tempo (2months-6months-1year? cause “very often” is not actually factual)

I really understand you have set engineer’s priorities (commercial-aimed) to algorithm’s adding on the current goose that lays golden eggs (H9).

I feel so proud to have flushed an anomaly on this good old Space. So if you send me an H9, i would gratefully accept it 😉 but i’d like to keep Space for its direct control knobs, providing visual tempo is fixed. by the way i’m interessed by Timefactor to replace my delay, do you know (did you test) if visual click is steady on Timefactor (metronome long time test is less eye stressing than visual concentration for testing) ??? Timefactor would be second step in my pedalboard renewal.

unless you foresee to create a tiny usb device for H9 with 9-11 control knobs (with very tiny lcds for parameter’s display? multi H9stompboxes control with serial midi connection ?) i won’t replace Space with H9. i see H9 as a swiss knife, an FX protean source, but H9 needs a lot of upstream work to be useful, whereas you can get fast results with a knobs-controlled dedicated device. I would use an H9 as a substitute of Mod/Pitch factor, well… one day, i hope 🙂

thank you

well i use a mpc1000 sometimes (synced perfectly with sonar daw) and before throwing back (hum) the space to my pedal shop i wanted to try syncing the space to see if it at leasdt work synced as a slave.

Only one midi cable from mpc midi out to space midi in, i’ve set up space to midi in “on”, i tried with or without midi clock filter, with or without global tempo, nothing works. What am i supposed to do ?

On mpc i disabled all other sync in/out option, then activated OUT B (to Space) as “Clock” (and not Timecode) with a 30 framerate (well i also tried with other framerate)

i also tried with Cakewalk Sonar (as master naturally), nothing works.

eventide says visual tempo is not important cause it doesn’t change the sound… well for a 520€ reverb pedal i hoped to have a full functionnal gear,

but if i can’t even sync it with my midi gear and daw how can i have a precise sound ?

i found someone had the same problem but no one from eventide even tried to answer https://www.eventideaudio.com/community/forum/stompboxes/space-and-midi-clockexternal-tap

(and please don’t tell me “buy a timefactor” to have fully functionnal “space”)

i hope again i’m missing something

i found that you can’t use usb and midi connections at the same time for clock midi in function. so you can’t use h9 control if you want to sync with midi cable in connection (i didn’t find any option to choose if clock midi in comes from midi cable or usb)

New problem using usb connection exclusively, i can’t use Cakewalk Sonar and H9 Control at the same time. so :

1 i can use sonar and space but when i launch H9 control an error message “error connecting device” says it is “unable to open the midi in port for the eventide device ‘space pedal'”…device not found !

2 i can use H9 Control and space pedal but when i launch sonar and try to activate space pedal device in MIdi/device/  an error message named “midi device failure” and space pedal remains unactivated.

I imagine i’m missing something once again because i bet everything has been properly done to be able to use H9 Control during daw session with space pedal.

i would appreciate some help from knowers 🙂

i’d really like to keep my space, but as seen on this screenshot, If Space is activated in Sonar it is not recognized by H9Control.JPG

and if i launch H9Control before Sonar, Space is not activable in Sonar…

Mayday ! help ! j’ai besoin d’une réponse rapidement, s’il vous plait !

i’m on win 7 x64 and solutions seem to exist but i couldn’t get them to work. for example i couldn’t have an answer from him, but he seems to have worked further than everyone on the multiclient usbdevice win issue :  http://www.tobias-erichsen.de/software/usbmididriver.html

it would be wonderful if you could develop a solution (inspired by his work ?)

RME audio cards, e. g., did go to develop their own firewire drivers because they had problems with microsoft’s, it then worked better than other firms and after they always got their interface more user-friendly. everyone talks satisfied about their work and they keep growing. i hope Eventide can evolve widely and steadily. H9 control and its programmed link to H9 are a good beginning but needs so much improvement imao.

by the way, i got my space back to the store and bought an H9 max. i still have many little problems but i don’t have time now for writing. i’ll be back 😉

thank you !