The new HotSawz algorithm is available for the H9 now!

You are right, I haven’t downloaded the latest version of H9 Control, now it works!!

Thanks

Have you downloaded and installed the new version of H9 Control, v3.5.0?  

https://www.eventideaudio.com/support/product/1151/installers

You need to install both the latest versions of H9 Control and the H9 software to see and use the new algorithm.

You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control’s bottom bar and going to About.

anyone else getting constant connection errors when trying to upgrade the firmware? the H9 control IOS upgraded wihtout issues and every time I try to upgrade the H9 firmware it says clearing flash then after a while it just says conenction error. the only way to recconnect is powering off the unit and back 

This happens with some iPhones when they are connected to the H9 over Bluetooth.  Unfortunately, we’ve never been able to reproduce this problem.  So, we’ve never been able to fix it.  You’ll need to update your H9 using a USB cable instead.

just for the record I’m getting the error on an ipad pro not iphone, but I’ll try and get a cable 😀

thanks

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No luck. I used a USB, direct updater, and the update/file sent by support. Everything worked fine before the update. Now when it is powered up it only goes to the update screen and takes a lot longer to start up then before. When in the update process it will get to “write” at 1%, the pedal will display BAD, get a communication error 3 on the app/update, then the pedal displays READY. I’ve tried the previous update, as well. It’s pretty much bricked right now. No luck with initiat or restore either.

Found a solution elsewhere on the forum! 

Hello! I have a similar situation (Windows 7, IE11). How did you solve this problem?

Found a solution elsewhere on the forum! 

Hello! I have a similar situation (Windows 7, IE11). How did you solve this problem?

I used the instructions in the second post in this thread: https://www.eventideaudio.com/community/forum/stompboxes/cant-purchase-algorithms-through-paypal-through-h9-control

“To those who come across the same issue, follow these steps:

1) In the paypal window, right click and select properties.

2) Copy the URL of the page

3) Paste the URL into a new browser window.

4) Complete PayPal transaction

5) In the H9 Control, in Settings, click on Restore Purchases.

After this, the new algorithms are available in your H9 control. ” 

I did this in Chrome, I believe… but it was almost a month ago now. 

Good luck!

Could you do a System Settings reset on your H9?  Sometimes after you update the software on an H9, it’s system settings get messed up, and this can in some cases cause problems like what you are describing.  

You can do a system settings reset by powering on your H9 with the right footswitch and the HotKnob switch pressed (the knob in the upper left hand corner of the H9).  This will reset your system settings but it won’t affect your presets.

I am not sure if it was the systems setting reset or the 5.6 software update but its working and its AWESOME.  Thank you SO much!

I have all the right versions of software on my h9 core and iPad and can try out hotsawz but the buy option is not working (the price is not displayed on the button either). Any help much appreciated.

Could you double check the version numbers of what you have installed please?  The app should be version 3.5.0.  You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control's bottom bar and going to About.

The H9 should have version 5.4.2[1].  You can check which version of the H9 software you have by clicking on the Pedal button in H9 Control's bottom bar and going to 'Update Stompbox's Software'.

If both of these version numbers are correct and you are a Max owner, you should click on the Settings button in H9 Control's bottom bar, then go to "sync algorithms on H9 with server" and finally click on "sync algorithms on H9 with server"

Do you have a Core or Max? Are other algorithms' Buy button lit and prices displayed?

Thanks for replying. I have the core and yes all the other non purchased algorithms have a lit buy button with the price shown.

FYI – I have managed to successfully buy the hotsawz algo now by using the H9 app on the MacBook and paying via PayPal.

Thanks for your prompt support in chasing down this issue.

I was able to reproduce this problem on an iPad myself.  The app was up to date and the H9 was up to date, but the buy button was disabled.  I poked around in the configuration of the HotSawz algorithm in Apple's store, and we made a configuration mistake with the algorithm.  But even after correcting it, the buy button is still inactive.  We're going to need to get in touch with Apple's technical support to figure out why this is.

Could you double check the version numbers of what you have installed please?  The app should be version 3.5.0.  You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control's bottom bar and going to About.

The H9 should have version 5.4.2[1].  You can check which version of the H9 software you have by clicking on the Pedal button in H9 Control's bottom bar and going to 'Update Stompbox's Software'.

If both of these version numbers are correct and you are a Max owner, you should click on the Settings button in H9 Control's bottom bar, then go to "sync algorithms on H9 with server" and finally click on "sync algorithms on H9 with server"

Checked. Both the app and the firmware show they are the versions you list. Tried algo sync even though I don’t have Max but nothing. All other algorithms I don’t have show up with a buy button.

Trying to update with iPad. Firmware updated. Updated App.

Can hear the demos and ‘try’ – which doesn’t work, but I don’t care, I’ll trust I wanna buy it but

‘Buy’ is greyed out. 

Could you double check the version numbers of what you have installed please?  The app should be version 3.5.0.  You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control’s bottom bar and going to About.

The H9 should have version 5.4.2[1].  You can check which version of the H9 software you have by clicking on the Pedal button in H9 Control’s bottom bar and going to ‘Update Stompbox’s Software’.

If both of these version numbers are correct and you are a Max owner, you should click on the Settings button in H9 Control’s bottom bar, then go to “sync algorithms on H9 with server” and finally click on “sync algorithms on H9 with server”

Checked. Both the app and the firmware show they are the versions you list. Tried algo sync even though I don’t have Max but nothing. All other algorithms I don’t have show up with a buy button.

Also tried to buy via laptop. Different, likely more idiosyncratic issue there. Buy button works, but checkout tries to open iExplorer which I have blocked. Id have thought it would go to default browser, Chrome. Shrug.

Anyway, downloaded the Android app on my work phone and that worked. Now it shows up qnd works on the other devices. 

Just posting to give you bug info, but I’m off to play with it. Sounding good so far!!! 

I’ve tried several iOS devices and they all have the same issue with not allowing a hotsawz purchase. Unfortunately I don’t have any android devices to try so will have to wait for an iOS fix.

Could you double check the version numbers of what you have installed please?  The app should be version 3.5.0.  You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control’s bottom bar and going to About.

The H9 should have version 5.4.2[1].  You can check which version of the H9 software you have by clicking on the Pedal button in H9 Control’s bottom bar and going to ‘Update Stompbox’s Software’.

If both of these version numbers are correct and you are a Max owner, you should click on the Settings button in H9 Control’s bottom bar, then go to “sync algorithms on H9 with server” and finally click on “sync algorithms on H9 with server”

Checked. Both the app and the firmware show they are the versions you list. Tried algo sync even though I don’t have Max but nothing. All other algorithms I don’t have show up with a buy button.

Also tried to buy via laptop. Different, likely more idiosyncratic issue there. Buy button works, but checkout tries to open iExplorer which I have blocked. Id have thought it would go to default browser, Chrome. Shrug.

Anyway, downloaded the Android app on my work phone and that worked. Now it shows up qnd works on the other devices. 

Just posting to give you bug info, but I’m off to play with it. Sounding good so far!!! 

I updated my H9 Control app to v3.5.0 (Android) and my H9 Max to v5.6.0 and installed the HotSawz algorithm. This worked fine. I then installed v5.6.0 onto my 2 H9 Cores and both went through the installation without any problems. But when I tried to then try some of the new presets on the Cores, H9 Control wouldn't let me access the algorithm on either even though the Cores are registered to my account. It was greyed out and directed me to listen, try or buy.

If you go to Settings and click "Sync algorithms with Server" in H9 Control, you should be able to unlock all algorithms on your Cores.

So just wanted to highlight that there might be an access issue when trying to access the algorithm on a Core via a H9 Max.

Ok, to access the algorithms on your Cores, you need to resync your Cores with Eventide’s server.  You do this by clicking on the Settings button in H9 Control’s bottom menubar and going to ‘Sync Algorithms on H9 with Server’.  This will install all the algorithms in your account to your Cores.

I’m sorry that you had to use your coupon to get HotSawz on one of your Cores.  If you want to send a quick email to support@eventide.com about that, we can give you that coupon back.

Great, thanks to you both for the quick responses. Will send that email now.

Hi, I have had the HotSawz downloaded and updated for a few days but I can not get any sound from any of the 33 new algorithms. If I go to any other algo and select a tab, say CrushStation F5 Jumbo Shrimp or Mod Delay F8 PhaserEcho2.. everything works as normal. Not HotSawz though. But I can change the parameters etc (either via the app or with an experssion pedal) but still no sound whatsoever. Any suggestions would be greatly appreciated. I contacted support last Friday but haven't heard back yet.

Did you install the latest software onto your H9 via Pedal Settings->Update Stompbox's Software in H9 Control?  

You should be seeing "Software Version 5.6.0[0]" installed onto your H9 on the top right of H9 Control from the Pedal Settings page.

Hi, I have had the HotSawz downloaded and updated for a few days but I can not get any sound from any of the 33 new algorithms. If I go to any other algo and select a tab, say CrushStation F5 Jumbo Shrimp or Mod Delay F8 PhaserEcho2.. everything works as normal. Not HotSawz though. But I can change the parameters etc (either via the app or with an experssion pedal) but still no sound whatsoever. Any suggestions would be greatly appreciated. I contacted support last Friday but haven’t heard back yet.

Did you install the latest software onto your H9 via Pedal Settings->Update Stompbox’s Software in H9 Control?  

You should be seeing “Software Version 5.6.0[0]” installed onto your H9 on the top right of H9 Control from the Pedal Settings page.

 Support@eventide suggested I do a factory reset. It’s completely up to date. I have performed the factory reset (INITIA) twice. App uninstalled & reinstalled – Twice – And I’ve lost count of how many times I’ve rebooted the computer (OS Mojave) & the unit. Nothing I do allows me to play the new HotSawz algorithms. Although everything else still works perfectly.

I have a similar problem as Morpheus Blue.  I upgraded my H9 Control (both on my iPad and on my Mac), and updated the firmware on my H9 Max and Core, synced purchases with the servers and have no sound on any of the Hotsawz algorithms.

I mistakenly updated my core first, and all the patches worked, but when I updated the Max, nothing.  Now, neither has sound.

I have reloaded an older version on the H9, then updated again.  I’ve done a reset (right button + hot button + power) and still nothing.  

Anyone find a solution for this?

Michelle911 wrote:

This is just completely awesome    Sounds amazing!  Great work guys.  I think I might have to finally break down and get an ebow now.

Great results with an Ebow, with a little technique … especially approaching the ‘hot spots’ over humbuckers.  The same goes for most anything modifying a guitar ‘envelope’:  full-featured compressor, SuperEgo+ / Freeze, etc.  Sometimes the extended sustain will reduce HotSawz’ envelope settings, but that can be used to your advantage, too.  Again, it boils down to technique, and fine-tuning effect parameters.

however to the sick sick sounds , I playing on it on 4 strings bass, a p-bass by fender and always having that bammer glitches

I’m not sure I understand what you’re trying to say here.  You’re getting glitches with HotSawz?  

Do you have you H9 set to “Bass” as the source instrument by the way?  You can check this setting by clicking on the Pedal button in H9 Control’s bottom bar, go to “General Settings”, and go to “Source Instrument”.  Setting the source instrument to “Bass” will cause the H9 to track low frequency bass notes better.

It is set up as bass and still the glitch are coming all the time?!

I would like to update my H9 max to 5.6.0 at a location without wifi. H9 control is already upadated to the latest version. I could create a hotspot from my phone but I would like to know the file size I'm downloading before doing this. Is this information available somewhere?

If your phone has 4G network, you can just update your H9 in the H9 Control app on your phone. You may download the app in Apple app store or Google Play store depending what phone you have. The update file size is about 1MB.