How long to boot an H9000R into recovery mode?

Well on my unit, I don’t feel anything “squishy”, or any form of button in there.   I’ve tried it several times, with a paper clip, and a pin….in any event, it just doesn’t “feel” like I’m doing anything when I insert something into ther reset hole.   I push in firmly, but get no tactic feedback.       Regardless….it appears that I AM causing the unit to boot into a different mode….because when I’ve done this, the unit won’t fully boot up and connect to Emote.   If I restart the unit…then within 2 minutes it does boot up and connect to Emote.    I already am using a hard wire ethernet connection to my Mac Pro.   So, as to why I cannot boot into Recovery Mode and connect is indeed concerning.    

As to the “feedback” issue….I’ve resolved it!    I had to create a new Session, and build my routings from scratch.     I THINK (not 100% sure) that the “default session” had 4 Oscillators running, wired to the analog outputs!    That seems a poor choice for the default session…no?    Even still, I wasn’t getting a “sine tone” at 0db….my meters were dimed!   So something, beyond just routing, was going on.   But creating a fresh new session, and making basic routings to the analog outputs resolved THAT issue.   The unit is now functional, and spectacular!   So I’m happy.   But just from a new purchaser point of view….this end user experience was not good out of the box!    NOTHING was working as described in the manuals for the first 24 hours.     

The paper clip button is ‘squishy’ (as long as you are firmly pressing into the hole it should be activated) and only needs to be held down for a moment after the power is turned on.  I’m not sure what could be happening with the recovery mode, but it might be helpful to try a direct ethernet connection into your computer and see if it comes up in Emote.  We’ll look into this issue further.

Regarding your initial problem of feedback, what does your physical and virtual (Emote) routing look like?  Booting up with just the Network key held will do a ‘soft reset’ that should clear any routings made internally, this may help narrow down the problem.  (It will also clear network settings, so you’ll need to use the Access Point or use an ethernet connection)

As to the “feedback” issue….I’ve resolved it!    I had to create a new Session, and build my routings from scratch.     I THINK (not 100% sure) that the “default session” had 4 Oscillators running, wired to the analog outputs!    That seems a poor choice for the default session…no?

It looks like our QC procedure for the H9000R didn’t include resetting the default session, and we shipped your unit with the QC test session still loaded.  Apologies for this.  We are making sure that the QC procedure involves clearing the state before we send these out in future.

Well that at least makes some sense.   Thanks for the explanation.  Here’s to hoping I never need to boot into recovery mode!    But at this point…everything is good!  Thank you again!

Indeed I think the recovery boot is being activated. I suspect the issue may be network-related, since the recovery partition actually downloads the system either from the internet or from a USB stick (this allows us to ‘update the updater’ in a failsafe way).  You may need to enable internet sharing on your Mac for the H9000 to see this.  If that fails, you can try making a USB installer through these instructions:

https://www.eventideaudio.com/support/downloads/usb-installer-h9000

With the USB installer plugged in, doing the pinhole key boot should allow you to boot into recovery mode with no internet connection.

Great info….thank you!