Hi,

If you have followed the troubleshooting tips on the top of the forum and the unit is brand new…and has not been previously registered I would contact support ….. support@eventide.com

you could try an initialize, hold down the middle switch and encoder whilst powering on.

http://www.eventide.com/~/media/Files/Audio%20Support/TimeFactor/Everyone/TimeFactor_Initialization.ashx

then try another flash.

Cheers

Martin