Hello grainsinth,
Despite repeated attempts, our emails to you bounce back as undeliverable. Here is what Jerome sent to you 4/1:
Hi Gregorio,
I just watched your video with my head technician and he believes that there is a problem with the flash memory in your unit. There are a couple of things we can try to fix the problem. First I would recommend intializing the unit. This will reset the unit back to factory settings. It will also erase any user presets, so please be aware of this. Below is the procedure.
INITIALIZING THE H8000FW
Initialization of the unit will clear out the internal memory and return the unit to factory defaults. If you use this task in the future please be sure to back up any created presets or user saved information prior to performing this. To initialize the unit: With the unit powered down you will press and hold the '8' key and then power on the unit. You will hold the '8' key until you see "release key now" appear on the display, you will release the '8' key but then you must immediately hold it down again until you see the following message appear: Do you really want to lose all the stored information? Selecting yes will begin the initialization process which will take about 30 seconds. Once it is complete, the main screen will appear.
If this does not help, then please read below.
Occasionally one of the main chips on the board can become loose in its socket and could cause the problems that you are experiencing. Please do the below procedure. I attached a picture to help you locate the chip.
Checking U106 on H8000FW
1. Make sure that the unit is unplugged and powered off.
2. Remove the top cover of the unit with the front panel facing you.
3. Apply some pressure all around the chip that is being pointed to in the photo and notice if it settles into its socket.
If neither of these correct the problem, then you might want to reinstall the software. You can do this on our website at the following link.
Let me know what happens.
We will need to correspond via the forum or via phone as your ISP does not allow our emails to make it through.
