Hi KO-

When you ran the UltraChannel installer, it should have installed the presets in the following locations (depending on your OS):

Mac: ~/Documents/Eventide/Ultrachannel

Windows: C:Users<your username>DocumentsEventide

The UltraChannel plug-in looks in these locations (depending on your OS of course) by default. Make sure that the presets are in the proper location, if they aren't you can either put them there manually or run the installer again and select to only install the presets. (Installer is here: https://www.eventideaudio.com/products/plugins/pitch-delay/ultrachannel)

Best,

Tom