thank you sir, most appreciated!

Sure, no problem.  You should have just been sent an email with a new Blackhole serial number and product key.

There was a user with the iLok account you entered by mistake.  So, I just revoked that license.

i’m up and running, thanks!  the other user having the name i entered incorrectly explains why it got approved i guess.  good argument for making usernames more unique!