Tom, 

I have tried everything no presets or snapshots. The folders are there but no data. I emailed support and requested the zip file of the presets and snapshots. Jerome emailed me back with the same info you gave me? with no zip file. I’m sure there is a reason why the presets and snapshots are not installing but at this point it seems to me the easiest way is to just install the files in the folders. if your staff could just send me the presets and snapshots I can be on my way. Thank you.