I totally agree, nicototem. We were entitled to the plugins but for whatever reason (no email sent / went to promotions folder, etc), we’ve now been hung out to dry. There are now a whole pile of people who’ve bought a flagship Eventide product, who will never buy one again. I’m one of them. I only hope that if enough people point this out, Eventide will do the rational thing and credit the plugins to the accounts of H9 Max users who had registered units at the time of the ‘promotion’