Well.. I picked up the replacement Riptide from GC and immediately plugged it in and opened EDM.  There were again, only 5 presets.  The rest of the banks were empty.  There were again 2 firmware updates available, but when I attempted the first, I got the spinning wheel of frustration (then I thought to unregister the old Riptide and register the new Riptide.  When I was doing that I noticed that the serial numbers was only a difference of 2 (meaning that they were likely built at approximately the same and could be part of a bad batch)

One thing that we haven’t tried yet is updating the firmware from a file on my computer.  Is there a link to download the firmware updates directly to my drive, so I can try that? Or can you email me the files? And will I need to run both updates? Or do you have a better Idea/solution.. I can give you remote access to my computer if that helps (I’ve done this with Waves Tech Support) and maybe it can give needed info or there’s some way to diagnose the pedal from where you are……

This sux (but I’m confident that we can find a solution)

p