Update Utility does not find TimeFactor

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    • March 13, 2008 at 6:12 pm #105454
      mfrank14
      Participant

      Hello,

      I'm trying to run the update utility, but the device is not found when the updater searches for devices.

      I've tried several things:

      Putting the TF in update mode (it says "update" on the billboard).

      Not putting the TF in update mode. 

      Connecting the device to the USB before starting the updater.

      Connecting the device to the USB after starting the updater.

      Uninstalling the device from the windows device manager and re-installing.

      Re-booting.

      The update utility says "searching for MIDI devices."  Is that o.k.? should it be looking for USB devices?

      How do I know what version of the firmware is currently running?

      Thanks,

      Mike
       

    • March 13, 2008 at 11:42 pm #117164
      DGillespie
      Moderator
      Eventide Staff

      Hi Mike, does your device come up as a usb midi device in Windows device manager?

      Dan 

    • March 14, 2008 at 12:23 am #117165
      mfrank14
      Participant

      Hi Dan,

      No,  all I saw in the device manager was "USB composite device."

       

      Mike 

    • March 14, 2008 at 1:44 pm #128256
      DGillespie
      Moderator
      Eventide Staff

      Hi Mike,

      I believe you've been in touch with support so I will leave you in D's capable hands.

      Thanks,
      Dan

    • March 25, 2008 at 3:27 pm #128325
      mfrank14
      Participant

      Just a note to let you know that this problem is solved.  

      The bottom line is that it was the PC and not the TimeFactor.  I tried it on a PC at work and the update was successful.

      Thanks,

      Mike 

    • March 26, 2008 at 4:43 pm #128333
      drooney
      Member

      Hi Mike,

      Thank you for providing us with your successful update.

      Enjoy!

    • March 27, 2008 at 6:36 pm #128345
      mmiller
      Member

      Ditto for me. My update problem was solved by using another computer.

      Mike M

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