PLEASE HELP with Timefactor Update!

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- March 18, 2008 at 11:24 pm #105471
  
  Porkchop Xpress
  Member
  
  I just bought an Eventide Timefactor
  stompbox (serial # TF-01438) and I am trying to update to the newest version
  and I cannot get the update utility to recognize the Timefactor. I have a Sony Vaio laptop running XP and it
  has two fully functioning 2.0 USB ports.
  When I plug the Timefactor in it says that my hardware is ready to use
  then it disappears and the update utility tells me that ?No Eventide MIDI
  devices are detected?. I have tried
  uninstalling the drivers, reinitiating the Timefactor, unplugging and trying in
  different sockets, restarting my computer, etc?
  In the Sound Device manager the Timefactor shows as fully functioning
  and enabled and in Location; 0. All devices
  associated (i.e. USB, Line In, MIDI) are enabled.
  Please Help! I?m out of ideas.
  
  Thank you,
  
  Porks
- March 19, 2008 at 1:16 pm #117189
  
  drooney
  Member
  
  Hi Porks,
  
  I received the email you sent to support@eventide.com. I will be following up with you in regards to your situation.
- March 19, 2008 at 5:10 pm #117191
  
  Porkchop Xpress
  Member
  
  Awesome drooney! I can't wait to get this pedal updated. I honestly cannot imagine it sounding better than it does right now. Thanks for the reply. I'll be looking for your email.
  
  -Porks
- March 20, 2008 at 6:14 am #128285
  
  Porkchop Xpress
  Member
  
  I replied to your email. Update still not working.
- March 20, 2008 at 3:04 pm #128290
  
  drooney
  Member
  
  Hi,
  
  I replied to your email earlier this morning. Thank you for providing your information. I have escalated your issue and you should be receiving additional instructions shortly, if not already.
  
  Best of luck!
- March 22, 2008 at 8:17 am #128316
  
  Porkchop Xpress
  Member
  
  Thanks for the reply. I returned an email to Alan Chaput but I haven't heard back with any further action.
  
  Thanks
- March 24, 2008 at 3:13 pm #117222
  
  mmiller
  Member
  
  I am having the same issues with my update. (SN TF 01052)
  Has there been any progess?
  
  Thanks,
  Mike
- March 25, 2008 at 3:24 pm #117230
  
  mfrank14
  Participant
  
  Try another computer.
  
  I had this problem too. In fact I went throught the process of having Sweetwater ship me a replacement (recomended by Eventide). When I tried the replacement, I got the same error and knew it was the PC and not the TF. So, I sent the replacement back and took my TF to work with me. I did the update on my computer there with no problems.
  
  Hope this helps.
- March 25, 2008 at 5:04 pm #128326
  
  mmiller
  Member
  
  Thanks mfrank. I will try it on my work computer.
  mike
- July 20, 2011 at 1:35 am #133631
  
  videocat23
  Participant
  
  i can get this to work on a laptop running vista, but not on my desktop running XP. So it would appear the TF is okay (sn 06846). it shows up in the XP devices menu as a USB audio device at location 0.
  
  In the update utility it says no midi input devices available and does not detect the TF. I've done some searches on here but haven't had luck with any solutions. Any ideas to help would be appreciated.
  
  Thanks
- July 20, 2011 at 1:55 am #133632
  
  videocat23
  Participant
  
  Porkchop,
  
  Did you ever get your "no midi input devices" issue resolved? I'm having the same issue and can't seem to find a fix.
- July 20, 2011 at 3:18 pm #133634
  
  nickrose
  Moderator
  Eventide Staff
  
  Make sure you have the latest version of the Updater. Disconnect all other USB devices. Try a different cable, and if that fails, different computer. Make sure you are using the power supply that came with the unit.
  
  If all else fails, support@eventide.com
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