H8000 V5.3 now posted

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- September 23, 2008 at 5:44 pm #105840
  
  nickrose
  Moderator
  Eventide Staff
  
  V5.3 of software for the H8000,H8000A and H8000FW is now available under the Support section to registered users. Its main purpose is to offer Leopard and Vista support to H8000FW users, but it has a number of other minor changes.
  
  The Installation of this release is strongly recommended for H8000FW users who use FireWire.
  H8000, H8000A and non-FireWire H8000FW users should only install this release if they have encountered any of the fixed bugs.
  
  All users should study the (Web) Release Notes before installing.
  
  Improvements
  1) Support for Leopard and Vista
  2) Better stability when using FireWire
  3) Improved driver control panel
  Changes:
  1) If the FireWire connection is active, the sample rate can only be changed from the computer
  2) Preset 1312 ?Don?t? Go In The Cellar? is now 48K only
  Bugs Fixed:
  1) if the sample rate converter is enabled, it will become disabled at next powerup
  2) if a setup is loaded, the routings and levels will not be updated until next powerup
  3) if "10 Factory Init" is loaded, a version number changed message occurs at next powerup
  4) only 12 FireWire channels were available at 96KHz sampling.
  5) H8000FW and computer sample rate could be different
- September 23, 2008 at 6:51 pm #117876
  
  Sonic Nomad
  Participant
  
  Thanks EVENTIDE!
  
  However I am battling to get the drivers installed here on mac.
  
  Tried on both OS X 10.5.4 and 10.5.5 on two different partitions and the H8000 device icon does not show up in the system preferences window under Other.
- September 23, 2008 at 7:07 pm #117877
  
  nickrose
  Moderator
  Eventide Staff
  
  Whoops, sorry. We missed that.
  
  Follow the instructions under "The Macintosh Control Panel" instead to find it, then continue as you were.
- September 23, 2008 at 7:23 pm #129034
  
  Sonic Nomad
  Participant
  
  Ok, so using the "Eventide Control Panel.app" found under applications there are no devices present all the feilds are blank! Seems there's no connection.
  
  I've tried this on both a Mac Pro and a Macbook Pro.
  
  Just hope it's not the H8000 itself that's faulty! [:'(]
  
  Bit late here now so I'll tackle this in the morning.
- September 23, 2008 at 8:21 pm #129035
  
  nickrose
  Moderator
  Eventide Staff
  
  Be sure that you also successfully updated the H8000FW.
  
  Go to setup/service/information on the H8000 and make sure that the first page says "Revision: 5.3" and the last page (Firewire Board Info) says "SDD Version: 03.02.00". Some pages take a few seconds to display.
  
  If not, perform the card update again.
- September 23, 2008 at 10:03 pm #129036
  
  lbartram
  Member
  
  Hi: First, thanks for posting this update.
  
  I'm having the same symptoms as Sonic Nomad on my H8000FW. I downloaded the file to my Mac, and it came up with six files. Their exact names are as follows:
  
  o8.bam
  autoexec.bat
  FWTERM.BIM
  H8000.bin
  cmds.txt
  LOADBAM.exe
  
  Interestingly, the FWTERM.BIM file isn't a .BIN file, but maybe that's supposed to be that way. I copied these files, using my Mac, to the PC Card I used to install the last system update, and then ran the installer with the "2" key down at power up.
  
  Thanks to your instructions above, I know how to check to see if Revision: 5.3 was correctly installed. It was, but the SDD Version is wrong; it is the old one, 2 point
  
  My installer didn't finish gracefully from the card. At the end, I was just left with instructions on the screen of the H8000FW . I see a message flash that says "Success", that disappears quickly, then I am stuck looking at a screen that says "FWterm V1.2" The only options, each of which does nothing at all, is "restart" on the leftmost soft button and "done" on the rightmost button. I sat here looking at this for some time, thinking something would happen, but nothing did, so I powered off and back on, and this is where it sits. I've done this three times now.
  
  What should I do?
  
  Thanks.
- September 23, 2008 at 10:40 pm #129037
  
  nickrose
  Moderator
  Eventide Staff
  
  Hi – sorry you are having problems.
  
  FWTerm is a utility that loads the SDD code – it should show "Transferring .." for several minutes.
  
  Obviously it is not Transferring, which is why your SDD code is that of the previous version. The SDD code has to be compatible with the driver for the Control Panel to appear.
  
  Not sure what the problem is – let us think on it and get back to you. In the meantime, you may be able to continue as is, or revert to V5.2.
- September 24, 2008 at 6:23 pm #129038
  
  Siem
  Participant
  
  lbartram:
  
  Hi: First, thanks for posting this update.
  
  I'm having the same symptoms as Sonic Nomad on my H8000FW. I downloaded the file to my Mac, and it came up with six files. Their exact names are as follows:
  
  o8.bam
  autoexec.bat
  FWTERM.BIM
  H8000.bin
  cmds.txt
  LOADBAM.exe
  
  Interestingly, the FWTERM.BIM file isn't a .BIN file, but maybe that's supposed to be that way. I copied these files, using my Mac, to the PC Card I used to install the last system update, and then ran the installer with the "2" key down at power up.
  
  Thanks to your instructions above, I know how to check to see if Revision: 5.3 was correctly installed. It was, but the SDD Version is wrong; it is the old one, 2 point
  
  My installer didn't finish gracefully from the card. At the end, I was just left with instructions on the screen of the H8000FW . I see a message flash that says "Success", that disappears quickly, then I am stuck looking at a screen that says "FWterm V1.2" The only options, each of which does nothing at all, is "restart" on the leftmost soft button and "done" on the rightmost button. I sat here looking at this for some time, thinking something would happen, but nothing did, so I powered off and back on, and this is where it sits. I've done this three times now.
  
  What should I do?
  
  Thanks.
  
  Back when I upgraded to v5.2, I got all kinds of errors. I copied the files to the card with my Mac. Then I used a PC to copy the upgrade files to the card and the upgrading proces went smooth. I tried to upgrade to 5.3 today and created a card with a Mac again, it doesn't work. Tomorrow when I've got a PC in the studio, I bet everything will work again. Try this, it might work for you too.
- September 24, 2008 at 8:00 pm #129039
  
  nickrose
  Moderator
  Eventide Staff
  
  There would appear to be a problem with the installer for this release, that affects some but not all systems. For example, none of our test systems have the problem.
  
  We have posted a new version of the card files that we hope will resolve the issue.
  
  If you still have a problem installing the new files (don't forget to refresh the browser page), please contact support@eventide.com.
- September 26, 2008 at 5:45 pm #117886
  
  TidesN
  Member
  
  I am using both firewire 1 and 2 and it is working no problems with Win XP and Cubase 4. Would you still recommend installing V5.3 in that case? If you do recommend installing this Leopard and Vista focused update, does V5.3 also have all of the V5.2 updates?
  
  Thanks
- September 26, 2008 at 5:58 pm #117887
  
  nickrose
  Moderator
  Eventide Staff
  
  If you are completely satisfied with the FireWire performance and have not encountered any of the bugs fixed by 5.3, I would suggest you save yourself the time and stay as you are.
  
  Each of our updates incorporates all previous updates.
- October 5, 2008 at 3:41 pm #129076
  
  zoomex
  Participant
  
  i just updated my h8000fw and it's working good no bugs no errors
  
  system :leopard 10.5.4
  
  thanks !for this new update !!!
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