Address errror occur (e12) on start up

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- July 11, 2009 at 10:35 am #106304
  
  ongo
  Member
  
  Hello there
  
  first time eventide user ,
  
  I purchassed a used Orville unit , and it's giving me lot's of problems ,
  
  When I first got it a few days ago ,all seemed fine . but now each time I start it up I get 'address error occured E12' prog 00c21c 53f054F'
  
  I did a 'clear set up ', via service menu , Orville sampling rate at normal speed this worked , but bam the next day same problem
  
  I was advised to do a 'Hard reset' , same problem , but even worst now as I get a 'ca't find program to load .
  
  I have not been able to use the orville either I get asked to reboot , anyway all kinds of errors
  
  Please help my fisrt eventide ewperience has become my worst nightmare
  
  All the best Sebastian
- July 13, 2009 at 8:19 am #118790
  
  IDeangelis
  Member
  
  Hi Sebastian
  
  very likely this is an used unit…and nobody can possibly know about the conditions it went thru in its honorable career. Which OS version it's running on? At boot time you'll see 2 numbers reported for boot rom and OS version. It may also require reinstalling the latest OS. Also a new internal batttery may be needed. This doesn't really depend on the amount of working hours reported in your next email. Changing it would be wise as we don't know……
  
  Hopefully it's not a hardware problem, which would require the unit to come back at the factory…in which case would be very wise considering to upgrade it to H8000FW.
  
  all the best
  
  I
- July 13, 2009 at 9:50 am #118792
  
  ongo
  Member
  
  Thanks for the Swift reply Mr I
  
  Ok firstly my unit is getting more and more erratic , from 'stuck during initializing' during startup , all kinds of 'bad checksum messages' get asked to reboot all the time ect.. Even the meter Leds light up and get stuck sometimes , very capricious reactions
  
  ROm is 3.002 and OS is 1.100 I think !!(which means I should upgrade)
  
  More intrestingly though , from you ansewer is the ability on Upgrading to a H8000FW , now how would this work , and how much would this service cost ? could you please re-contact me on this ! I am interested !
  
  Thanks again for your help , it is very much appreciated !
- July 13, 2009 at 10:12 am #129907
  
  IDeangelis
  Member
  
  Hi Sebastian
  
  looks like your unit is alreay on the latest OS
  (3.002). No need to update it, unless you may want to try reinstalling
  it…just in case….
  
  Bad checksum errors may be cured:
  
  http://www.eventide.com/Home/Eventide/AudioDivision/Support/Knowledgebase.aspx
  
  The Orville > H8000 upgrade path details are described here:
  
  http://www.eventide.com/News/Product%20News/Upgrade%20to%20H8000FW.aspx
  
  all the best
  
  I
- July 13, 2009 at 11:03 am #129908
  
  ongo
  Member
  
  Hello Mr I
  
  yes I tried the bad checksum 'cure' but it did not work , this why I started to think of the battery issue !
  
  I am totally at lost !
  
  I reside in France do you by any chance have certified eventide repair facility you might know about ,
  
  Maybe the best option is to get the whole unit shippe dto you guys and get the full mccoy
  
  thanks again
  
  sebastian
- July 13, 2009 at 11:52 am #129909
  
  IDeangelis
  Member
  
  Sebastian
  
  our distributor in France is Juke Box Limited, Paris:
  
  http://www.jukeboxltd.com/
  
  They can do repairs, depending on how complex the problem might be. Obviously, if you intend to upgrade the unit to H8000, the Orville must come back to the factory (U.S.A.) as this is the only place the upgrade is provided.
  
  all the best
  
  I
- July 13, 2009 at 4:01 pm #129912
  
  ongo
  Member
  
  Ok thanks for the info
  
  I sent it to be reserviced , fingers crossed !
- July 15, 2009 at 9:59 am #129917
  
  ongo
  Member
  
  One question was still tickling though !
  
  If I ever do send the Orville to be upgraded to an 8000 , ok motherboards and dsp are changed , I imagine ; are back anf front pannel changed as well ?
- July 15, 2009 at 1:37 pm #129920
  
  IDeangelis
  Member
  
  You will get back a full blown H8000FW, in its guts and looks. We'll nuke the Orville parts.
  
  New front and back! New life!
  
  I
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