Timefactor stuck in bypass

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- October 17, 2009 at 3:46 am #106543
  
  kuharido
  Member
  
  Hi,
  
  I just got a new Timefactor but it is acting wierd, as if it was "stuck" in bypass or something, so in play mode when i press the leftmost switch (active/bypass) the effect never engages, and the LED above the switch never light, and in bank mode it is the same, the patch does not engage and is not applied, and LED is off as well
  
  So basically the box is just letting dry signal through and thats it, I cannot apply any effect, any hints ?
  
  I tried the update utility, says i have 2.0.3[2] , site says there is a new beta 2.4.0 but the Eventide update utility doesn't show that under the available updates for some reason
- October 19, 2009 at 2:14 am #119277
  
  joeyray
  Member
  
  Do the other switches work OK?
  
  Joey
- October 19, 2009 at 7:38 am #119279
  
  kuharido
  Member
  
  Hey Joey,
  
  The switches themselves actually work OK, which is wierd
  
  I can verify that even the active/bypass switch is working because if i put the box into looper mode and i press the active/bypass leftmost switch (record in loop mode) it does begin to record. But nothing does get recorded
  
  Its like the signal never passes through the actual delay block and the box is acting like a bypass brick
- October 19, 2009 at 3:09 pm #130407
  
  nickrose
  Moderator
  Eventide Staff
  
  This sounds like a hardware issue – you should contact support@eventide.com
- October 19, 2009 at 3:21 pm #130408
  
  kuharido
  Member
  
  Hey Nickrose, thanks. I actually already contacted them but no response for a while now, send them two reminders already as well, nothing
  
  Any other support options ?
- October 19, 2009 at 3:40 pm #130409
  
  nickrose
  Moderator
  Eventide Staff
  
  Sorry – I'll get on their case. You should hear before long.
- October 20, 2009 at 1:22 am #130414
  
  joeyray
  Member
  
  I agree.
  
  There's something more than fluxing switches going on here…LOL
  
  If it were me I 'd take or send it back and get another one that works that is if that's the case.
  
  I'm assuming it was that way when you got it?
  
  I wish I could be of more help.
  
  I love my TF
  
  I would be lost with out it
  
  I'm going to do the update right now.
  
  We'll see how that goes.
  
  Be back
  
  Joey
- October 20, 2009 at 8:59 am #130418
  
  kuharido
  Member
  
  Nickrose, many thanks for the help. Support almost immediately emailed me after your post 🙂
  
  Their suggestion was to intialize the device and check that initialization is ok (by comparing the software serial number with the serial on the back of the box)
  
  I had already tried that and didn't work, I notified them of that and waiting for a reply
  
  Thanks again
- October 20, 2009 at 9:03 am #130419
  
  kuharido
  Member
  
  Ahhh Joeyray, man you are making me want this to work even more
  
  I really wanna play around with it, I got some nice sounds out of it at the store
  
  I bought it from the US while I was there. Now I am overseas and to ship it back for a replacement from Eventide would cost some. But I guess Ill have to do it because so far nothing works
  
  And yes you assume right, it was as such when I took it out of the box, brand new :/
  
  Good luck with the update man, do let us know the how cool the new sounds are 🙂
- October 20, 2009 at 11:12 pm #130429
  
  joeyray
  Member
  
  When you get one that works, I would not advise you to do the latest BETA update for it is full of bugs. The update just before it is cool though.I been using it for quite a while with no problems.Eventide has got some work to do on the new update. It is a BETA!
  
  JOey
- October 21, 2009 at 4:07 pm #130433
  
  bhaberman
  Participant
  Eventide Staff
  
  Hello Kuharido, sorry for any delay in respondng. We have a new audio support technician on staff handling our emails and he is still catching up with the immense work load. We are nearly caught up and are responding to all emails within one business day.
  
  Thank you!
- October 25, 2009 at 1:26 am #130446
  
  grglover
  Participant
  
  I just bought a new Timefactor earlier tonight and I have the same problem – the unit appears to be stuck in bypass mode. I also tried the two factory reset steps. The orange light above the active button does not come on, but like the original poster's unit, it does blink red when doing resets.
- October 26, 2009 at 1:01 pm #130448
  
  bhaberman
  Participant
  Eventide Staff
  
  Hi grglover, you can either exchange your stompbox to the store from which it was purchased, or email support@eventide.com for a Return Authorization #. Sorry for your troubles!
- October 26, 2009 at 8:35 pm #130458
  
  grglover
  Participant
  
  Thank you. I'll return it to the store for a replacement.
- October 27, 2009 at 4:09 am #130461
  
  DionLight99
  Member
  
  I received a new Modfactor tonight and I too am having the same problem – the unit appears to be stuck in bypass mode. I also tried the two factory reset steps. The orange light above the active button does not come on, except when initially plugging in power to the unit.
- October 27, 2009 at 2:17 pm #130463
  
  bhaberman
  Participant
  Eventide Staff
  
  Hi DionLight99, the same would apply to you, I'm afraid. You can either exchange your stompbox to the store from which it was purchased, or email support@eventide.com for a Return Authorization #. Sorry for everyone's troubles. Please know that we have addressed this issue and expect few such reports.
- October 31, 2009 at 5:32 am #130496
  
  ekajjake123
  Member
  
  I just received my TimeFactor in the mail today and I too am having the same problem!! I'm guessing I need to contact support too..?
- November 1, 2009 at 4:01 pm #130500
  
  kuharido
  Member
  
  Hey there. Yup, that's what I had to do. I paid quite a bit for shipping as I'm overseas 🙁
  
  Hope it sorts out nicely, looking forward to getting nice sounds out of this box
  
  Anyhow you can contact support and they will issue you an RMA number and you ship it back to them. Ofcourse if you bought it from a store which is close to you you could just go and replace it there on the spot, as long as they have stock ofcourse
  
  Good Luck
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