To further assist you with problems updating, please email support@eventide.com with the following information:
-Serial Number
-Username
-runtime.log. This is found in:
XP: C:Documents and Settings[logged in user].eventideupdateutilityruntime.log
OS X: /Users/[logged in user]/.eventideupdateutility/runtime.log
-Steps to recreate
-Version of bam on device prior to update (reported by EUU)
-Version of software reported by the pedal via System Mode->Utility->SW VER
-Bam file(s) that were used during update
-Computer type
-Operating system (name and version)
-Type of microprocessor on the computer
-Mac: G3/4/5, or which type of Intel processor
-PC: processor type
