H8000FW crashing, OS reverted and won’t update

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    • December 8, 2009 at 3:41 pm #106698
      entrainer
      Member

      Hello,

      My H8000FW has started crashing lately… the meters all become pinned and it freezes.

      Now on reboot, it displays OS version 1.240.  I had 5.3 installed.

      It won't move any further on boot up, because the presets are from a newer OS version.

      I tried reinstalling the updated OS v5.3.  However, the H8000FW will not accept the upgrade.

      Here is the error I receive when attempting the update:

      CPU Illegal Instruction

      Program: DAF118

      Program: 000000

      reboot won't occur at this point.  

      Any suggestions?  Preferably performable from home… can't be

      without my TIDE over the christmas season : (

      thanks,

      Nathaniel

    • December 8, 2009 at 3:47 pm #119626
      IDeangelis
      Member

      HI Nathaniel

      1.240 is the bootrom version, not the OS. You still have V5.3 on it.

      You can try a full reinitialization pressing & holding the 8 key as soon as the display shows "H8000FW". Then press the YES key on the next screen. Warning: this will erase all your presets…hopefully you have a backup.

      please try

      I

    • December 8, 2009 at 4:12 pm #119627
      entrainer
      Member

      Cool.  Thanks.

      That got me into the system.  I've got to go route the audio again to test, but it seems to have solved the issue.

      Any thoughts as to what caused this?  Is there a battery that needs changing?

      thanks-

    • December 8, 2009 at 4:40 pm #130726
      IDeangelis
      Member

      I'm not sure the battery needs to be changed.

      A small button-type battery is mounted internally and powers the H8000FW's memory
      when the power is off. This should last about five years before it needs to be changed,
      longer if the H8000FW is left powered up much of the time. The number of hours for
      which the unit has been operating, powered and unpowered, can be found under
      SETUP/service/information.
      This battery should be replaced by a qualified technician only since it must be replaced
      when the H8000FW is powered up in order to preserve the internal memory contents.
      Contact your Eventide Service Center to have this battery replaced.

      Use the box and see if anything weird happens in the next days….

      best

      I

    • December 8, 2009 at 5:22 pm #130727
      entrainer
      Member

      says 16919/4493

    • December 8, 2009 at 5:53 pm #130728
      IDeangelis
      Member

      my unit is older than yours but has been on less than yours. There is no fixed rule here, just recurring problems that may point to the need of replacing the battery.

      I

    • December 9, 2009 at 1:18 pm #130747
      entrainer
      Member

      Ok… lasted for about 3 hours.

      Then crashed with this error:

      CPU found illegal instruction

      00B2C2

    • December 9, 2009 at 1:51 pm #130748
      IDeangelis
      Member

      Hi Entrainer

      is the unit locked?

      you should continue using it and see if this error comes up again/frequently.

      Is the unit under clean/conditioned power?

      I

    • December 17, 2009 at 11:53 pm #130780
      entrainer
      Member

      I've been using it off and on.  It continues to crash.

      Here's the most recent error:

      CPU Found an Illegal Error

      Instruction D83D92

      It does freeze.  The meters all go pinned (red)

      all channels.

      Yes, I am using clean, conditioned power.

    • December 18, 2009 at 3:54 am #130781
      entrainer
      Member

      It's reverted back to 1.240 again.

      I think I'm going to have to send it in : (

      poor tide.

    • December 18, 2009 at 8:50 am #130782
      IDeangelis
      Member

      Hi Entrainer

      it's impossible the unit reverts to 1.240. That's bootrom version, not OS.

      My suggestions are these:

      -power the unit off, remove the power cable and after 10 minutes open the top cover, locate the U106 chip. It's a big square chip slightly oof_right the display, close to the Boot Rom chip. It's inserted in a square socket with 4 silicone drops on the corners. Press on it to make sure it's correctly seated, all around the perimeter and on the 4 corners.

      -change the internal battey too, if you haven't already.

      -try also a complete factory reinitialization (boot w/8key). This will erase your own presets, so back them up first.

      These measures should help. If they don't. you'll need to contact support@eventide.com.

      all the best

      I

    • December 18, 2009 at 11:49 am #130785
      entrainer
      Member

      Thanks.

      >-change the internal battey too, if you haven't already.

      Can I do this here then?  Will it just require installing the

      presets/OS again… or do I need to change it powered up?

      Is it a standard, off the shelf watch battery?

    • December 18, 2009 at 12:09 pm #130786
      IDeangelis
      Member

      The User Manual advices to change it while the unit is on. This is ***ONLY*** adviced as a procedure for expert technicians, not for the normal user. So it would be better and safer to do it while the unit is off and the mains cable disconnected. I believe you'll only loose your user stored info like presets, routings, setups, maps. These can be backed up and restored.

      I have no full info on the battery. I believe is a a CR/BR2032 but you may want to contact support@eventide.com for precise info on this.

      all the best

      I

    • December 18, 2009 at 3:46 pm #130787
      entrainer
      Member

      Thanks IDeangelis.

      I was going to try what you recommended.  I just fired up the unit one last time… 

      now I have a "white screen of death".  It's just a frozen white screen on power up.  No text, no booting.

      I think I'm going to call in this time… 

    • December 18, 2009 at 4:01 pm #130788
      IDeangelis
      Member

      Entrainer

      check the U106 chip as described in my previous posts. That fixes these problems in many cases.

      Please let me know.

      best

      I

    • December 18, 2009 at 6:34 pm #130789
      entrainer
      Member

      OK! 

      I opened the unit and pushed down on the chip to ensure it was seated.

      The tide BOOTS!

      Can you give me a hint as to where the battery is?  I see several small 

      circular things that I don't want to force, in case they are small caps instead

      of batteries.  If I know the whereabouts, it'd be easy to change.

      best,

      Nathaniel

    • December 18, 2009 at 8:10 pm #130790
      IDeangelis
      Member

      Good! That's super….

      Regarding the battery, email support@eventide.com asking about its placement, Nathaniel.

      cheers

      I

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