Time Factor update problems

This topic is empty.

Viewing 4 reply threads

Author

Posts
- November 21, 2010 at 4:24 pm #107389
  
  rjohns1
  Participant
  
  Hey guys, got a strange problem. I own all three pedals. I was working on updating all of them this morning. My pitch and mod factor pedals were found and the update worked flawlessly. However, the update utility will not find the timefactor. Interestingly though, if I go into the tools, list devices menu, I see the timefactor in the menu. what gives? If it finds it in this window, why not to update it? Very frustrated. I downloaded the latest update utilty, and am running it on mac with the latest version of snow leopard. Thanks
- November 22, 2010 at 3:49 pm #121015
  
  nickrose
  Moderator
  Eventide Staff
  
  First, disconnect all other USB devices from your computer. If it's still no good, try another computer.
- November 24, 2010 at 2:01 am #121030
  
  rjohns1
  Participant
  
  Got it working. My audio interface, a MOTU 828mkii, was the problem. Once I disconnected it, the software found it. It has midi, that is what I am assuming was the problem, even though it is firewire.
- November 24, 2010 at 8:23 am #121031
  
  Skerikmusic
  Participant
  
  Hello,
  
  Is using a different computer really the only option if you have no other USB devices connected?
  
  I'm using a Macbook 10.6.5… Pitchfactor update can't find the pedal. Thanks.
- November 24, 2010 at 4:09 pm #132188
  
  nickrose
  Moderator
  Eventide Staff
  
  It's either that or leave your computer with us for many weeks so we can look at it.
  
  Apart from known issues, it is hard for us to do a remote diagnosis of computer problems which are usually beyong our control. Sorry
Author

Posts

Viewing 4 reply threads

You must be logged in to reply to this topic.