Pitchfactor issues.

I am 100% with you and would like to know how to get my PitchFactor running smoothly.  My biggest problem is that the HarPeggiator simply does not work at all; it alternates between a buzzing octave that sounds like a record skipping and other weird, unusable, completely anti-arppegiating noises.  I bought the pedal specifically for this function!  I am willing to send it somewhere and pay to get it going but I don't know where that somewhere is … better yet of course would be some sort of firmware fix.  Please!  Help!  My talents are being denied by Eventide!

Hi spacehippo,

I'm not sure, but it sounds as if you have the speed knob turned all the way up, or the effects ssections on.  Please try turning the xnob and ynob to all the way left, Delay A and Delay B all the way left, Pitch mix all the way left, and Mix all the way right.  Then adjust the Pitch A and Speed knob to get the sounds you want.  Please let me know if that does not work.

Thanks,

Dan

Hi Roqmuzik, it sounds as though you may not be getting enough level into your pedal.  Can you try boosting the level and making sure you have no other effects going into your pedal to see if your tracking problems remain.  Finally, another problem may be if the guitar and pedal have different pitch references.  You can check this by making sure you are in tune with the tuner in the pedal, if you're not, this could be the source of the problems.  If, after tuning to the pedal, you want to change the pitch reference of the pedal, you can do so in the system menu under, System->Tuner->Calibrate.

Let us know if this doesn't work for you,
Dan

Hi Dan,

Thanks so much for replying and trying to help.  Unfortunately, what you suggested did not work.  The first time I did it I was able to get two different sounds than before, slightly arpeggio-sounding, but by the next time I powered it up those sounds were gone too and simply joined all the other buzzy noises I mentioned in my first post.  The HarPeggiator seems to simply not work; everything else does.  And it did work when I got it, but not for long.

If there is nothing else I can do like what you suggested, can I send it somewhere to get repaired?  Or is there a way to reset everything completely, not just presets?  I don't know.  Again, I bought the pedal specifically for this feature, and though everything else is amazing, I would trade most if not all of it for a working HarPeggiator.

Thank you!

Marcus

Hi spacehippo,

Try initializing your PitchFactor (press and hold the encoder knob and the middle footswitch as you are powering it up). If that doesn't work, try redownloading the latest software revision using Eventide Update Utility. 

The initializing worked!  Thank you so much.  Those sweet arpeggiated sounds are so, so sweet …

I have had the same issue as space hippo, but only on the B side of the Harpeggiator – it is muddy and distorted, while side A is loud and clear. Initializing and updating system software (several versions, several times) did not correct the problem.