Factor switch issues

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- January 6, 2013 at 3:59 pm #109459
  
  Anvio
  Participant
  
  Hey guys!
  I've been experiencing an issue with the presets switches of my PF.
  It occured a few times in the past year: they would go haywire and stop engaging/disengaging, randomly.
  I posted a message asking for any advice and it seemed to be a matter of bad switches (purchased my unit in 2010).
  
  Oddly enough, the switches go back to working condition every time, after a while (I couldn't send it for service because I need it very often on my main board, even when one of the switches isn't working).
  
  I must mention that every time it happened, I was gigging, thus I have a remark: could it be due to unstable power distribution from the venue (i.e. sudden drops in the voltage flow), instead? Maybe a power conditioner could fix this?
  
  Thanks a lot!!
- January 8, 2013 at 9:34 pm #124163
  
  achaput
  Moderator
  
  Hello,
  
  Are you using the latest PitchFactor software? Check out the PitchFactor Update page for more info-
  
  http://www.eventide.com/Home/Eventide/AudioDivision/Products/StompBoxes/PitchFactorUpdate.aspx
- January 9, 2013 at 9:02 am #124164
  
  Anvio
  Participant
  
  Hey achaput, thanks for replying!
  I'm currently using the latest production software – 3.0.0[19] – , not the beta one… you suggest that it could fix this kind of issue with the switches (I'm asking because they don't mention it in the Update utility page)?
  Thanks a lot!!!
- January 9, 2013 at 5:12 pm #135119
  
  achaput
  Moderator
  
  If it's a software glitch, then updating and/or initializing could fix the problem. Initializing will erase your presets so you will want to back them up first using Factorlib, found here.
  
  To initialize:
  
  Power up the unit while holding down both the middle footswitch and the encoder button for a few seconds.
  
  If you still have problems you should email support@eventide.com as the unit may have to get repaired.
- January 9, 2013 at 5:16 pm #135120
  
  achaput
  Moderator
  
  You may want to test in varying locations to rule out unclean power.
- January 10, 2013 at 10:29 am #135122
  
  Anvio
  Participant
  
  achaput:
  
  You may want to test in varying locations to rule out unclean power.
  
  I could use a tester (in new venues, since I can't go back to every single club I gigged in), but I'm wondering if unclean power could cause some kind of issue with the pedal.
  
  achaput:
  
  If it's a software glitch, then updating and/or initializing could fix the problem
  
  I'm going to try again. Thanks!
- January 10, 2013 at 3:47 pm #135123
  
  wedelich
  Moderator
  Eventide Staff
  
  The actual latest production software is 3.5.0[4]. You should try that one.
- January 11, 2013 at 10:17 am #135125
  
  Anvio
  Participant
  
  wedelich:
  
  The actual latest production software is 3.5.0[4]. You should try that one.
  
  Ok, thanks! Sorry, I thought that it was a beta version as they mentioned it here http://www.eventide.com/Home/Eventide/AudioDivision/Products/StompBoxes/PitchFactorUpdate.aspx
  
  Thank you very much, I'll let you know!!!
- January 29, 2013 at 8:26 pm #135188
  
  Anvio
  Participant
  
  Hey Wedelich, I have the latest production software, but the problem is unfortunately unaffected… what's your opinion? Could it be a software glitch or "just" a mechanical problem with the switch?
  Thanks indeed!!
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