I couldn't register a product.

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- January 14, 2013 at 5:30 pm #109483
  
  POG
  Participant
  
  What do I do if I do not know the date, place of purchase and store the pedals? I bought it in Russia in one person.
  
  I do not know now where to find it.
  
  My pedal "Eventide PitchFactor Stompbox"
  Serial Number (PF-00585)
  
  what do I do?
- January 14, 2013 at 6:24 pm #124172
  
  nickrose
  Moderator
  Eventide Staff
  
  Contact support@eventide.com with as much information as you can manage.
- January 15, 2013 at 7:28 am #124175
  
  POG
  Participant
  
  Thanks, I already wrote to them. They still didn't answer.
- January 15, 2013 at 7:29 am #124176
  
  POG
  Participant
  
  That to do to me if I don't know date, shop and a place of purchase of a pedal? I bought it in Russia from one musician.
  
  I don't know now where to find it.
  
  And how do I write a serial number? A brace or not?
  
  (PF-00585) or PF-00585?
  
  * When I write the serial number without brackets, the site gives this error:
  
  A system error occurred while registering your product. Please contact Eventide support.
  
  * When serial number I write with brackets, the site asks the city, date and shop of purchase of a product. And I don't know it.
  
  ___Please help me to register the product.___
  
  (Sorry for my bad English.)
- January 15, 2013 at 4:30 pm #135127
  
  ndeshpande
  Participant
  Eventide Staff
  
  Hi,
  
  As Nick said, please contact support@eventide.com, I'll check with the guy that handles e-mails to see if he's gotten your issue (or maybe see if it accidentally got caught up in spam filters or something similar). Also, please understand that we're a small team with limited resources and a decent bit on our plate at the moment, we try to get back to you in the same day for support e-mails but sometimes it takes longer.
- January 15, 2013 at 7:09 pm #135128
  
  POG
  Participant
  
  Thanks a lot for support! ) ) ) The problem is solved! ) )
- January 15, 2013 at 8:27 pm #135130
  
  POG
  Participant
  
  Now a new problem. =((((
  
  I downloaded an update for PitchFactor 3.5.0[4].
  
  during the upgrade program gives this error:
  
  ____________________________
  
  Failed updating device PF-00585
  
  Error updating device.
  
  Please reboot your device and try updating again
  
  I rebooted the device, but the problem wasn't solved. =/
  
  in what there can be a reason of my problem?
  
  there can be it because of an operating system of my computer? on my computer the operating system is installed WINDOWS 7 (x64)
- January 15, 2013 at 9:18 pm #135131
  
  nickrose
  Moderator
  Eventide Staff
  
  Try a few more times. If no luck, support@eventide.com
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I couldn’t register a product.