H9 Update Error Message: Error Clearing Flash memory

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- October 31, 2013 at 4:43 am #111175
  
  biggelzworth
  Member
  
  Hi,
  
  I have tried to update my H9 a handful of times and keep getting the same error message. There is an error clearing flash memory and it also says that the stompbox did not respond correctly after 5 failed attempts.
  
  Every time my H( has frozen with the letter A lit on the H9 screen. I then have to unplug the power supply to get it working again.
  
  I tried the update clear by holding the hotbutton when powering up. That did nothing to help.
  
  What am i missing?
- October 31, 2013 at 3:40 pm #124965
  
  nickrose
  Moderator
  Eventide Staff
  
  You should probably contact support@eventide.com, giving the FULL EXACT TEXT of all error messages.
- October 31, 2013 at 4:39 pm #124966
  
  biggelzworth
  Member
  
  Ok. Thanks man.
- November 25, 2014 at 7:01 pm #127032
  
  Indidog
  Member
  
  I just started a new thread for this same thing. Did you get the issue resolved?
- November 25, 2014 at 7:34 pm #127033
  
  gkellum
  Participant
  
  Indidog:
  
  I just started a new thread for this same thing. Did you get the issue resolved?
  
  Different users can have different problems updating their devices. As Nick mentioned above, it would be best for you to send an email to support@eventide.com. We might recommend for example that you update the software that's responsible for installing updates, and we'll need to be communicating with you via email to send you that.
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