Can’t register Timefactor Pedal with only 5 digit serial numbers

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- March 1, 2014 at 11:43 pm #111421
  
  ebbflow
  Participant
  
  Hello,
  
  I have three Eventide pedals with 5 digit serial numbers and I keep getting "Invalid Serial Number"
  
  Thanks!
- March 2, 2014 at 4:35 pm #125491
  
  nickrose
  Moderator
  Eventide Staff
  
  Sounds like you should contact support!@eventide.com, being sure to say where these units came from, any numbers you have or can see, and when you get this message and from where.
  
  Help us to help you !!
- March 2, 2014 at 4:37 pm #125492
  
  gkellum
  Participant
  
  You mean when registering them on eventide.com? You can also get this error message when the units are already registered to a different eventide account. Could you have already registered them? If not, please send an email to support@eventide.com with the serial numbers.
- March 2, 2014 at 7:34 pm #125493
  
  ebbflow
  Participant
  
  That's probably it. These units were bought used. What is the protocol in this situation? Thanks!
- March 2, 2014 at 7:37 pm #125494
  
  ebbflow
  Participant
  
  That's probably it, these units were bought on the used market. What is the protocol in this situation? Thanks!
- March 2, 2014 at 8:00 pm #136242
  
  gkellum
  Participant
  
  Well, just send the serial number(s) to support@eventide.com. Our support people might contact the previous owner, or they might just deregister them immediately for you. It's up to their discretion.
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