MacBook Pro USB does not recognize H9

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- July 25, 2014 at 2:29 pm #111809
  
  dreamlink
  Member
  
  Maybe I'm missing something? H9 Control app loaded onto my MacBook Pro doesn't see my H9 when connect via USB. Wants to go into Demo mode. Tried reloading control, rebooting and different power up sequences but to no avail. Bluetooth works great on the iPhone and iPad but I'm stumped by this USB option. Seems like the Mac is missing a driver?? All software versions, Mavericks, H9 & H9 Control, have the latest install. Any help with this would be greatly appreciated!
- July 25, 2014 at 2:54 pm #126391
  
  nickrose
  Moderator
  Eventide Staff
  
  Could be a hardware or computer problem.
  
  Try a different Mac and see if it is the same. If it is, try a different cable. If that fails, your H9 may have a USB hardware problem and you should contact support@eventide.cpm.
- July 25, 2014 at 4:56 pm #126395
  
  dreamlink
  Member
  
  Thank you for the quick reply! I did try 3 different USD cables. Should have mentioned it but forgot, sorry! Unfortunately I'm not near my Mac and won't see it for another 6 weeks. I could try a friends Pro in a few days. Hopefully it's not a hardware malfunction in the H9!
- July 25, 2014 at 10:58 pm #137071
  
  dreamlink
  Member
  
  Well the H9 is good! Tried it on a friends MacBook and it was recognized! Have to debug mine. It's an '09 and still works fine. Any suggestions other than buying a new MacBook? 🙂
- July 26, 2014 at 10:21 pm #137072
  
  nickrose
  Moderator
  Eventide Staff
  
  Not much I can suggest, The H9 uses a class-compliant MIDI driver that is part of the Mac OS. You could try looking at Core-MIDI or see if other MIDI devices work. If not, you probably need a new OS installation – it is broken in some way that is beyond our abilities to diagnose. Sorry.
- July 27, 2014 at 4:59 am #137073
  
  dreamlink
  Member
  
  I email the following to the support address you gave me….
  
  "Hello, My H9 can't be found by H9 Control via USB on my MacBook Pro. I tried the H9 on a friends MacBook and it worked fine. I just checked System Information on my MacBook at it sees the H9 under the USB section. I've downloaded and reloaded H9 control twice. I've rebooted the computer twice. I believe I have followed H9 power up and plugin procedures. Any ideas?"
  
  So for some reason the H9 Control app can't see the H9 (via USB, not a MIDI connection) while the MacBook can. The good thing, it's a software issue and not hardwear!
- July 27, 2014 at 1:27 pm #137074
  
  nickrose
  Moderator
  Eventide Staff
  
  When it "sees" the H9 under MIDI, can you describe what you see, giving all visible text ?
- July 27, 2014 at 4:06 pm #137075
  
  dreamlink
  Member
  
  The issue I'm having is connecting by USB NOT MIDI. Again H9 Control does not accept the H9 connection while I can "see" that it is connected to a USB port in Mac System Information.
- July 27, 2014 at 4:15 pm #137076
  
  gkellum
  Participant
  
  Could you open up the Audio MIDI Setup app on your MacBook, click on the Window menu, and click on Show MIDI Window? Do you see your H9 appear there as a MIDI device? If it does, you could try connecting to it directly. In H9 Control when the no devices found dialog pops up, if you select the option "Manually select a device", you can choose a MIDI device there to connect H9 Control to.
  
  Incidentally, what else do you have connected to your MacBook? We have heard from one or two users who had a lot of other devices connected to their Mac, but after they disconnected some of their other devices, H9 Control found their H9 without any problems.
- July 27, 2014 at 7:13 pm #137077
  
  dreamlink
  Member
  
  I have tried disconnecting other USB devices and have connected directly to the USB port on the MacBook and no change. However I haven't tried the MIDI route but will try it. I'm away from my computer for a few days and will keep you posted. Tnx to you both for your suggestions!
- July 27, 2014 at 7:32 pm #137078
  
  nickrose
  Moderator
  Eventide Staff
  
  I was unclear – when you connect by USB, the H9 will appear as a MIDI device. The same applies whn you connect by actual DIN5 MIDI.
  
  It might be helpful if you try both and tell us what you see under CoreMIDI.
- July 28, 2014 at 2:36 am #137081
  
  dreamlink
  Member
  
  I'm not very familiar with MIDI so this will be a chance to do some exploring. I'll let you know what happens in a few days. Tnx again!
- July 29, 2014 at 1:34 pm #137085
  
  dreamlink
  Member
  
  I have it now! Had to set MIDI manually when starting up H9 Control. It's a work around but at least I can get in there and manipulate the presets, etc. I did try this a few times but can't remember if the USB drop down boxes appeared with the USB option or not?? I did consider that but then again I'm not proficient with MIDI. I was assuming the DIN connecters for MIDI only.
  
  Tnx for your help!
- July 29, 2014 at 1:46 pm #137086
  
  gkellum
  Participant
  
  If a device is connected over USB normally H9 Control will just auto connect to it. The only case where you'd need to manually connect to it would be if it appeared as a MIDI device with a name we weren't expecting it to have and that almost certainly isn't the case for you. That only seems to happen on Windows XP.
  
  By the way H9 Control isn't auto-reconnecting properly to devices that are manually connected this way when it's closed and reopened. That should be fixed in the next release though which should come out later this week.
- August 5, 2014 at 7:00 pm #137108
  
  gkellum
  Participant
  
  There's a new version of H9 Control out that should auto reconnect properly to an H9 when connected via MIDI. It also has support for Bluetooth on Mac OS X and Windows. So, instead of connecting over MIDI, you could connect to your H9 over Bluetooth on your Mac by going to the Devices menu in the Mac menu bar and selecting "Connect via Bluetooth".
  
  http://www.eventide.com/AudioDivision/Support/Stompboxes/H9.aspx
- August 30, 2014 at 1:46 am #137270
  
  dreamlink
  Member
  
  Update… loaded the new Mac version a few weeks ago and it all works as it should! Tnx for the help!
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