H9 Control won't log in

This topic has 19 replies, 2 voices, and was last updated 3 weeks, 1 day ago by nottooloud.

Viewing 16 reply threads

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- August 16, 2014 at 3:49 am #111851
  
  Jinsai
  Participant
  
  I cannot get the H9 Control software to log in on Windows.
  
  When I input and submit my correct user name and password, after 30 seconds or so I get the error message:
  
  "Could not reach Eventide server. Please check your network connection."
  
  Not entirely sure why it needs to log me in so I can do local control of a connected pedal, but regardless, I can't do anything. Is the server down?
- August 16, 2014 at 5:11 pm #126516
  
  Jinsai
  Participant
  
  Seems to be working now – would be good to have site status displayed somewhere to prevent this sort of thing.
- August 17, 2014 at 5:01 pm #126521
  rck
  Participant
  - I'm having the same prompt, ""Could not reach Eventide server. Please check your network connection." pop up while trying to register my H9 to a new laptop using the Windows version of Control. My network connections are fine. I haven't had this trouble in the past. Thanks in advance for any help!
- August 17, 2014 at 6:02 pm #126523
  
  philippe.o
  Member
  
  i'm having the same issues today (/817) from my iPad and mac desktop apps! someone help?
- August 17, 2014 at 6:03 pm #126524
  
  philippe.o
  Member
  
  I'm having the same issues today 8/17 from my iPad and macbook. What gives?
- August 17, 2014 at 6:24 pm #126525
  
  rdnzl
  Participant
  
  Hi guys,
  
  I have been unable to log in since yesterday…
  
  Cheers
- August 17, 2014 at 8:09 pm #126526
  
  Priestunes
  Participant
  
  I am having this same issue from my iPad. Could not reach Eventide server…. though my network connection is fine. Cannot "register" my already registered H9–nor use my iPad app.
- August 17, 2014 at 8:31 pm #126527
  
  Priestunes
  Participant
  
  H9 will not connect to server at all: tried Mac and iPad. Store unavailable. Bluetooth connection paired but cannot control H9 because iPad app does not recognize the registered product.
- August 21, 2014 at 3:51 pm #126545
  
  leschoice
  Participant
  
  Same problem…. can't register H9 from my iPad. Could not reach eventide server. My network connection is fine. EVENTIDE how about some feedback on this!
- August 21, 2014 at 5:37 pm #126553
  
  gkellum
  Participant
  
  leschoice:
  
  Same problem…. can't register H9 from my iPad. Could not reach eventide server. My network connection is fine. EVENTIDE how about some feedback on this!
  
  Hi, we rolled out an update to the services on weber this morning, and that caused some problems for a few hours. The services are up and running fine again though. So, you should be able to use them now without any problems. Let us know if you are still having issues.
- August 25, 2014 at 8:46 am #126574
  
  benevan
  Participant
  
  I had this same problem yesterday using Windows 8 PC but after several attempts it finally connected.
  
  The bigger question is, do we need to login at all just to make editing changes to the device? Is there an offline mode?
- August 25, 2014 at 2:45 pm #126576
  
  gkellum
  Participant
  
  benevan:
  
  Is there an offline mode?
  
  There's not an offline mode. We had to build in certain security measures into the H9 to make it practically impossible for someone who's not the registered owner of an H9 to connect to it via Bluetooth and control it, and now, these security precautions are baked into the software and apply to USB connections as well. Basically, when you register an H9, you get the keys that you need to be able to talk to it.
  
  But I will say we spent some time last week setting up improved monitoring of the H9's services. So, we'll be able to recognize and correct problems affecting the services a lot more quickly. So, hopefully, this won't be an issue anymore for users in the future.
- September 5, 2014 at 8:53 am #137307
  
  benevan
  Participant
  
  Apparently this is only for the H9. I just hooked up my PowerFactor to the H9 Control offline without any issues.
- July 8, 2015 at 12:58 am #139609
  
  BMozingo
  Participant
  
  I am having similar probem as mentioned on these old posts. I just recieved my H9 and I can not connect to eventide server to register the product. “could not reach eventide server..ect ect” The control app recongnizes the H9 but I can not connect to eventide…I am using Windows and my internet is working fine….. any solutions to this?
- September 7, 2015 at 1:01 pm #140455
  
  cascrit
  Member
  
  This is seriously frustrating. I am running Windows 7 will all upgrades, and I cannpt connect. I have a pitch factor, that I cannot edit, making this 400 dollar pedal essentially useless. Taking the time to edit patches and names through the device is unacceptable. Eventide needs to address this issue or turn off the login if that is what is causing the hang.
  - September 9, 2015 at 2:54 pm #140482
    
    gkellum
    Participant
    
    cascrit wrote:
    
    This is seriously frustrating. I am running Windows 7 will all upgrades, and I cannpt connect. I have a pitch factor, that I cannot edit, making this 400 dollar pedal essentially useless. Taking the time to edit patches and names through the device is unacceptable. Eventide needs to address this issue or turn off the login if that is what is causing the hang.
    
    This thread was started in response to a one time server issue a few months ago. If you're having trouble updating your PitchFactor, please send an email to support@eventide.com or start a new thread, and let us know exactly what the error message you're seeing is and what app you are using. We aren't and haven't recently had any server issues. So, whatever problem you're having comes from a different source.
- February 20, 2021 at 10:21 pm #157225
  
  genesound
  Member
  
  It’s happening again now.
  - November 1, 2024 at 3:41 pm #185988
    
    nottooloud
    Participant
    
    Same from my macbook. iPad works.
- October 27, 2024 at 1:27 pm #185807
  
  nickstomp
  Participant
  
  It is happening again now
- February 22, 2021 at 12:11 am #157234
  
  bohan
  Moderator
  Eventide Staff
  
  genesound wrote:
  
  It's happening again now.
  
  I just tested it and it worked. Can you try it again? Please make sure you have network connection and take a screenshot if it doesn't work.
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