No SpaceTime

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- February 6, 2016 at 10:13 pm #142457
  
  AAgnello
  Moderator
  Eventide Staff
  
  Ripprock wrote:
  
  Hello to all Eventide administraters and users. Hopefully I can get this issue cleared up so that I may continue the journey.SpaceTime is not responding to anything that I could possibly do to set it in use. Followed all possible options 3 fold. I am at a loss I have the H9 max. H9 control is setup on Windows7 thru USB.The pedal was a restock. I see no problems with anything with the exception of SpaceTime not working. Always get an upgrade banner, go through the moves and end up right back at nothing. Keeps saying that SpaceTime is not compatible with the pedal,please upgrade the software in your H9. Does anyone have a fix for this.
  
  Sorry that you're having a problem. Just to be clear. You've downloaded the latest release of H9 Control and you've used H9 Control to update the software in the H9 stompbox
- February 7, 2016 at 12:13 am #113232
  
  Ripprock
  Member
  
  Hello to all Eventide administraters and users. Hopefully I can get this issue cleared up so that I may continue the journey.SpaceTime is not responding to anything that I could possibly do to set it in use. Followed all possible options 3 fold. I am at a loss I have the H9 max. H9 control is setup on Windows7 thru USB.The pedal was a restock. I see no problems with anything with the exception of SpaceTime not working. Always get an upgrade banner, go through the moves and end up right back at nothing. Keeps saying that SpaceTime is not compatible with the pedal,please upgrade the software in your H9. Does anyone have a fix for this.
- February 7, 2016 at 1:11 am #142460
  
  Ripprock
  Member
  
  That is correct x3.
- February 8, 2016 at 7:03 pm #142485
  
  gkellum
  Participant
  
  Ripprock wrote:
  
  Keeps saying that SpaceTime is not compatible with the pedal,please upgrade the software in your H9. Does anyone have a fix for this.
  
  When you click on the Pedal button in the bottom menubar of H9 Control to go into Pedal Settings, it shows the version number of the software currently installed on your H9 in the upper right hand corner. What version number do you see there? The latest release is 5.3.0[4], and if the H9 was updated correctly, that is what you should see.
  
  If you do in fact see that number there, could you please take a screenshot of the error message you are seeing when you try to load SpaceTime.
- February 9, 2016 at 12:08 pm #142491
  
  Ripprock
  Member
  
  Thank you gkellum for help. Had to also download Direct Updater program for windows.
- March 9, 2016 at 12:34 pm #142835
  
  pier467
  Member
  
  Hi, I successfully update my two H9 MAX and CORE, but I don’t see the new algorithm SpaceTim
  - March 9, 2016 at 2:00 pm #142837
    
    gkellum
    Participant
    
    pier467 wrote:
    
    Hi, I successfully update my two H9 MAX and CORE, but I don't see the new algorithm SpaceTim
    
    You need to install the latest version of H9 Control as well.
- March 19, 2016 at 5:47 pm #142921
  
  Duncan21
  Member
  
  Same problem.
  
  Updated H9 control to Windows 2.6.0. Updated firmware to H9_5.3.0[4]. Even re-booted, disconnected pedal and re-connected, but still nothing.
  
  But Space time shows as only available for puchase.
  
  All settings as mentioned in Pedal indicate H9 2.6.0 and correct firmware update.
  
  Any suggestions?
  - March 19, 2016 at 7:13 pm #142922
    
    nickrose
    Moderator
    Eventide Staff
    
    Duncan21 wrote:
    
    Same problem.
    
    Updated H9 control to Windows 2.6.0. Updated firmware to H9_5.3.0[4]. Even re-booted, disconnected pedal and re-connected, but still nothing.
    
    But Space time shows as only available for puchase.
    
    All settings as mentioned in Pedal indicate H9 2.6.0 and correct firmware update.
    
    Sorry – not quite sure of your problem. If you can see SpaceTime, it sounds like all is OK.
  - March 19, 2016 at 7:40 pm #142924
    
    gkellum
    Participant
    
    Duncan21 wrote:
    
    But Space time shows as only available for puchase.
    
    You have an H9 Max? Is that the problem? If you have an H9 Max, you should try using the Restore Purchases function that's in H9 Control under Settings.
- March 19, 2016 at 10:50 pm #142925
  
  Duncan21
  Member
  
  It’s not an H9 max. I am under the impression that SpaceTime is a free algorithm that comes with 2.6.0 plus the firmware update.
  
  Maybe that’s my problem. Is it free? If not, then, I see where I’ve gone wrong!
  - March 19, 2016 at 11:48 pm #142926
    
    gkellum
    Participant
    
    Duncan21 wrote:
    
    Maybe that's my problem. Is it free? If not, then, I see where I've gone wrong!
    
    No, SpaceTime is not free. Eventide was for a while making algorithms free for a period of time after they were introduced but stopped doing that when the H9 Max was released.
- March 20, 2016 at 12:22 am #142927
  
  Duncan21
  Member
  
  Okay, thanks for clearing that up. I’m off to buy it now.
- March 27, 2016 at 7:06 pm #143002
  
  upspoon
  Member
  
  I would definitely request that you clearly state that the algorithym is not included for free the next time you decide to click bait us into updating the software and firmware. I’m pretty disappointed by the fact that i just was bashing my head off the desk repeatedly trying to get this algorithym that i was (obviously NOT) entitled to.
  
  Definitely not digging on that.
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