Free algorithm

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- January 14, 2016 at 11:34 pm #113490
  
  Iainpthomson
  Member
  
  Hello. I received my h9 today. There’s a card in the box that says I get a free algorithm, but I can’t work out how to do it. Can someone point me in the right direction? Thanks! Iain
- January 14, 2016 at 11:48 pm #142164
  
  gkellum
  Participant
  
  You just need to connect your H9 to H9 Control and then click on the store button in the bottom menu bar of H9 Control. When you go into the store, a pop-up should appear saying that you have one coupon available, and the buy button for each algorithm should alternate between showing the price in dollars (or whatever your local currency is) and "1 coupon". If you click on the buy button, it will ask you whether you want to use your coupon to buy the algorithm or pay in cash.
  - January 14, 2016 at 11:54 pm #142165
    
    Iainpthomson
    Member
    
    Thanks gkellum
    No sign of the coupon though. I actually bought an algorithm earlier and it didn’t give me an option to pay with coupon. Any ideas?
    Thanks!
    Iain
    
    gkellum wrote:
    
    You just need to connect your H9 to H9 Control and then click on the store button in the bottom menu bar of H9 Control. When you go into the store, a pop-up should appear saying that you have one coupon available, and the buy button for each algorithm should alternate between showing the price in dollars (or whatever your local currency is) and "1 coupon". If you click on the buy button, it will ask you whether you want to use your coupon to buy the algorithm or pay in cash.
  - January 15, 2016 at 3:32 pm #142170
    
    gkellum
    Participant
    
    Iainpthomson wrote:
    
    Thanks gkellum No sign of the coupon though. I actually bought an algorithm earlier and it didn't give me an option to pay with coupon. Any ideas? /quote]
    
    Well, I just looked up your H9. That H9 previously belonged to someone else, and the previous owner used its coupon already.
- January 15, 2016 at 3:38 pm #142171
  
  Iainpthomson
  Member
  
  I bought it new from a shop…found out yesterday it had been activated previously and you guys sorted that for me. This worry’s me a bit…is the only way to get the coupon to get the store to send me a unit? I’m thinking that might be the best option anyway.
  - January 15, 2016 at 3:57 pm #142173
    
    gkellum
    Participant
    
    Iainpthomson wrote:
    
    I bought it new from a shop…found out yesterday it had been activated previously and you guys sorted that for me. This worry's me a bit…is the only way to get the coupon to get the store to send me a unit? I'm thinking that might be the best option anyway.
    
    This comes up sometimes. I just added a new coupon to your H9. Sorry for the confusion. I didn't know the whole back story.
- January 16, 2016 at 12:13 am #142174
  
  Iainpthomson
  Member
  
  Awesome. Thanks very much!
- June 4, 2016 at 7:21 pm #143500
  
  Fichtenbazi
  Participant
  
  Hello, I’m facing the same Problem. I bought a returned h9 core at an online shop and cannot get my free algorithm.
  - June 5, 2016 at 7:55 pm #143504
    
    gkellum
    Participant
    
    Fichtenbazi wrote:
    
    Hello, I'm facing the same Problem. I bought a returned h9 core at an online shop and cannot get my free algorithm.
    
    Please send a copy of the sales receipt for your purchase to support@eventide.com and the serial number of your H9, and we'll give you another coupon.
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