Connecting via iOS devices (problem with iPhone 7+)

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- December 30, 2016 at 3:05 am #113910
  
  bengersfood
  Participant
  
  I can connect with my iPad Air but not with my iPhone 7+
  
  With the phone i get an “accessory not supported” message. At the second attempt the phone ssems to connect, but the H9 Control app does not “see” the pedal. I am happy using the iPad, but sometimes it would be useful to be able to use the phone. Any advice?
- December 30, 2016 at 6:51 am #145288
  
  baron58
  Participant
  
  bengersfood wrote:
  
  I can connect with my iPad Air but not with my iPhone 7+
  
  With the phone i get an “accessory not supported” message. At the second attempt the phone ssems to connect, but the H9 Control app does not “see” the pedal. I am happy using the iPad, but sometimes it would be useful to be able to use the phone. Any advice?
  
  99.999% of the time that you have blue tooth issues. Reboot your iPhone. I reboot all my iOS devices once a week to minimize issues like this. But when they do happen. I reboot and all is well. BTW I have a iPhone 7 and it works fine with the H9. There is no iPhone 7+ out.
  - December 30, 2016 at 1:05 pm #145291
    
    bengersfood
    Participant
    
    baron58 wrote:
    
    99.999% of the time that you have blue tooth issues. Reboot your iPhone.
    
    Thank you! I will try doing this and report back
- December 30, 2016 at 7:15 pm #145292
  
  bengersfood
  Participant
  
  Thanks again. Worked a treat.
- December 30, 2016 at 7:58 pm #145295
  
  baron58
  Participant
  
  Glad that worked. Blue Tooth has always been a buggy platform In almost all products I have ever used/seen.
- January 2, 2017 at 4:50 pm #145317
  
  bengersfood
  Participant
  
  Sad to say that Blutooth connection on my iPhone is so unreliable it’s not really worth conisidering at the moment. It breaks two or three times a day. No idea why. It’s a pity as it would have been of real use when my iPad was tied up with other musical duties.
  
  The iPhone “seems” to pair, but then at least half the time the H9 app states that there’s no pedal recognised.
  
  Pairing on the iPad is fine.
- January 2, 2017 at 5:33 pm #145319
  
  baron58
  Participant
  
  Sometimes certian apps cause issues on IOS devices. Would be really hard to say which one.
- January 2, 2017 at 5:38 pm #145320
  
  bengersfood
  Participant
  
  Quite possibly. Also my iPhone has to do Bluetooth duty with my Pebble and occasionally a pair of headphones, so presumably there is plenty of potential there for stuff to get confused.
- January 4, 2017 at 7:10 pm #145347
  
  bengersfood
  Participant
  
  One other question to anyone who might know the answer.
  Would the way that the iPhone picks up the Bluetooth connection be affected by how I broke the Bluetooth connection on the iPad beforehand?
  In other words, I can choose “disconnect” in the iPad’s system menu or I can just quit the H9 app and turn the pedal off. Will the latter choice make a different device have a harder time picking the connection up?
  - January 4, 2017 at 7:34 pm #145348
    
    gkellum
    Participant
    
    bengersfood wrote:
    
    One other question to anyone who might know the answer. Would the way that the iPhone picks up the Bluetooth connection be affected by how I broke the Bluetooth connection on the iPad beforehand? In other words, I can choose "disconnect" in the iPad's system menu or I can just quit the H9 app and turn the pedal off. Will the latter choice make a different device have a harder time picking the connection up?
    
    No, I don't think turning the H9 off will make it harder to connect to with another device, but what I personally do when I want to switch from one iOS device to another is I press the X, Y, and Z switches simultaneously on the H9 twice. Pressing these switches toggles Bluetooth off and on, and it usually works fine to do that to break an existing connection. I also do that if I'm having trouble connecting to an iOS device as a first step. As a second step I might reset the H9's system settings by restarting it with the right footswitch and HOTKNOB switch pressed (the one in the upper left hand corner of the H9). That takes care of any pairing problem I might run into 95% of the time.
- January 4, 2017 at 9:03 pm #145349
  
  bengersfood
  Participant
  
  Thank you. That sounds like sensible advice
- January 5, 2017 at 4:59 am #145354
  
  baron58
  Participant
  
  When I pair to the H9. I turn it on first, then turn blue tooth on my iPad/ iPhone and then tell it to connect, works every time. Blue Tooth is picky about the sequence it connects in. I found with other blue tooth devices I have to do the same thing.
- February 28, 2019 at 3:50 am #151398
  
  SebastianH
  Member
  
  I also encountered this problem before. Can connect with the ipad but can not connect with the iPhone, it should be a problem with the iPhone.
  
  I saw on the Internet that trying to clean the charging port, updating iOS to the latest version, or restoring the iPhone using DFU mode can solve the problem that the accessory may not be supported by the iPhone.
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