H9 Pitchfuzz Update 5.4.1[7] intalled and NO PITCHFUZZ algorithm shows up ???

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    • May 17, 2017 at 10:35 am #114168
      bobfrog
      Participant

      Hi everyone this is my 1st post here; just installed H9 Pitchfuzz Update 5.4.1[7]  and NO PITCHFUZZ algorithm shows up??? I have a H9 Max and a Core same on both devices, I have even tried reinstalling; no success, have submitted a support ticket now. Anyone else having this problem????

    • May 17, 2017 at 10:37 am #146416
      gkellum
      Participant

      Did you download and install the latest version of H9 Control as well?  Here's a quick how to guide for getting a newly released algorithm.

      https://www.eventideaudio.com/support/downloads/installing-updates-and-new-algorithms-your-h9

    • May 24, 2017 at 6:40 am #146502
      jeffo
      Member

      I am using Bluetooth on ios and have successfully downloaded the pedal firmware update. Plus I have the latest H9 Control software.
      But Pitchfuzz is not showing!

      • May 25, 2017 at 1:15 am #146513
        wedelich
        Moderator
        Eventide Staff
        jeffo wrote:
        I am using Bluetooth on ios and have successfully downloaded the pedal firmware update. Plus I have the latest H9 Control software. But Pitchfuzz is not showing!

        If you are not an H9 Max owner, you'll need to guy buy PitchFuzz in the H9 Control Store.

        If you are a H9 Max owner, you just need to Restore Purchases.  With your H9 connected to H9 Control, in H9 Control, go to Settings -> Restore Purchases -> then click the Restore Purchases button.    

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