H9 power issues

I'm sorry – it sounds like you have some kind of hardware problem – it will probably have to come for service. If it is still under warranty, I would suggest you send it in immediately.

One thing to check – wiggle the power jack. If that makes it crash, find a friend with a soldering iron.

Thought I would mention this here as well as I’m having a fairly similar issue.  Mine is a brand new H9 max out of the box.  It lit up with power  though I had to try a few times to get it to work. I then updated the software and registered it – played around with it for 30 minutes or so.  Everything worked OK. Then I shut it down.  The next day I went to turn it on and usually get completely nothing at all but on occassion after replugging it in many times to try and get it to work I get the several little red blips on the screen but they don’t even last a second. Have not been able to get any power to it since that first time where it completely powers up.  I have used the adaptor that came with it plugged directly into the wall socket as well as a power bar plugged directly into the wall.  I’m guessing this should be sent back but if you have any other ideas to try first let me know.  Thanks!

I have experienced that exact same thing with my H9 Max.  Bought the unit brand new last May.  No problems until yesterday when the unit would not power up at all.  There was no variable in the set up that changed.  Always used the power adapter by Eventide (9v DC at 500mA) that came with the unit plugged into the wall.  The unit just inexplicably became a brick.   Hopefully the problem is with the power adapter and not the unit itself.   I sent an email to Eventide support, but have not heard back.

I have the exact same problem as the previous poster.  My H9 worked great yesterday.  But today when I went to power up… no flashing lights, Nothing!  Just a brick.   Tried it a number of times in diffferent outlets – no luck.

I’m using the original Eventide power supply in a power strip.  The power supply seems to be working (green LED is lit) and when I tested it with a meter it showed that I’m getting juice at the plug-in tip, but not sure if it’s enough mA for start-up….  

I sent an email to support today and we’ll see if there’s a simple explanation, or if I have to send it in for repair (bought it used on Reverb).  Anyone else reach a successful resolution to this issue?

Just a follow up regarding my H9 which suddenly died last month and required factory repairs: I just received an email from tech service informing me that it has been repaired and, despite the fact that my unit is technically out of warranty (I purchased it used), it will be returned to me with no repair fee due to the nature of the problem. Many thanks to Jerome and everyone at Eventide – you’ve made a friend for life!

Used the pedal for a year and a half, never had a problem. Practiced today before a gig, no problem. Got to the gig… nothing. When I plug it in (the original Eventide power supply that came with the unit), there’s a quick “blip” of red then nothing. I checked the power supply with a DVM and it’s reading fine. 

Sounds like this is something that has to be returned and fixed on site? Anyone have any understanding of what the issue is? 

I have an H9 that I was going to add a few more algorythms to. I have had no previous issues with it functioning or syncing properly before (owned it going on roughly four months now maybe less) till today… It could not sync for some reason with the H9 control program and the message said to “power it down  then hold the preset button down while powering it back up” to fix the issue. It has been almost two hours of (doing WHATEVER it’s doing) and no signs of stopping this endless loop of ???. Called EVENTIDE direct to see if this was normal… HA HA HA HA yeah right, good luck getting through that way. My second H9 is literally on the way in the mail from GC (funny huh? my first one takes a dump at JUST the right time) and based on the endless issues i read basically everywhere (including youtube, haters maybe? who knows…) on EVENTIDE products (noisy etc. and and there responce is, “OH WELL, WHEN YOU MAKE THIS MANY, A FEW BAD ONES ARE BOUND TO POP UP” is NOT an acceptable response. i noticed when a previous poster informed them it was out of warranty, they “suddenly got silent”… HMMM…  If a company ESPECIALLY one SELLING HI END EQUIPMENT has KNOW ISSUES with ANYTHING they make,  they should fix it, regardless of warranty to the original purchaser. I plan on sending the second one back before i even open the box and selling the one I have now unless it TOO is bricked. Sometimes you just have to cut your losses…

I NOW notice they “post your coments only AFTER they approve it” (read: censor) if my comment does not get posted here, I’ll make a youtube video with the same message that will get PLENTY of views I’m sure so pick your poison… this or that

have a nice day

Hi,

Bad news I’ve got exactly the same problem with my H9 Max and it is now out of warranty… 

When I switch it on it flashes with all its light and doesn’t power up. But as we are several to signal this problem it seems there is really a flaw on this aspect on the H9 serie.

What can I do ? My H9 is really the center of my pedalboard and I really need it.

Other info : I am living in Paris France. To send you back this H9 to repair will take time and money. Is it possible to ask to my local pro technician to do the repair with your instructions ?

Thank you for your help.

Stephane