H9000 : Emote Plugin not connecting after 1.0.0.21 update

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- June 29, 2018 at 1:43 pm #114809
  
  zazula
  Participant
  
  Hi –
  
  Is anyone else having trouble connecting to the H9000 from the Emote plugin after the 1.0.0.21 update?
  
  Thanks,
  
  Ralph
- June 29, 2018 at 1:48 pm #149591
  
  floresp640
  Member
  Eventide Staff
  
  zazula wrote:
  
  Hi –
  
  Is anyone else having trouble connecting to the H9000 from the Emote plugin after the 1.0.0.21 update?
  
  Thanks,
  
  Ralph
  
  Hi Ralph,
  
  I’m sorry you are having issues in regards to connecting to Emote. What version of the H9000 software are you currently running? If you’re not running the latest software version (1.0.0.25) you might have some trouble connecting to the latest version of Emote. Please make sure that your software is up to date.
  
  If you’re still having trouble despite having the correct software, we would need to take a closer look at the issue.
  
  Thanks Ralph! Hope this helped!
  
  Pat
- June 29, 2018 at 1:53 pm #149592
  
  zazula
  Participant
  
  I’m running 1.0.0[25] on the unit.
- June 29, 2018 at 3:50 pm #149594
  
  floresp640
  Member
  Eventide Staff
  
  Hi,
  
  How are you connecting to the network on your H9000? Is Emote sporadically disconnecting?
  - June 29, 2018 at 3:55 pm #149595
    
    zazula
    Participant
    
    floresp640 wrote:
    
    Hi, How are you connecting to the network on your H9000? Is Emote sporadically disconnecting?
    
    Computer and H9000 plugged into a switch. DHCP over Ethernet. All was working well with the previous software release (plugin and standalone). Now, only the standalone Emote works.
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