Can't deregister H9 Max

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- May 24, 2019 at 12:29 pm #115327
  kelpbeds
  Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.
  
  communication error!
  
  An error occured while communicating with the H9 device H9-Helix.
  
  The stompbox is not responding. Error code
  
  messageconsants::sm_response_timeout.
  
  Tried deregstering via the app but when I click on deregister nothing happens?
  
  Help! Is there a problem with the H9 or is it something else?
  
  Thanks
  
  Tim
- May 24, 2019 at 2:57 pm #151949
  bohan
  Moderator
  Eventide Staff
  kelpbeds wrote:
  
  Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.
  
  communication error!
  
  An error occured while communicating with the H9 device H9-Helix.
  
  The stompbox is not responding. Error code
  
  messageconsants::sm_response_timeout.
  
  Tried deregstering via the app but when I click on deregister nothing happens?
  
  Help! Is there a problem with the H9 or is it something else?
  
  Please email support@eventide.com with your H9's serial number and the username currently registered with this H9.
- May 24, 2019 at 5:41 pm #151951
  kelpbeds
  Seem to have managed it now. I reset the H9 and reinstalled Control and have managed to deregister it and register to my name. Thanks for your reply.
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Can’t deregister H9 Max