Update attempt has killed my H9

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    • September 15, 2019 at 1:06 am #115515
      shaunwortis
      Participant

      Hi —

      While attempting to update to latest firmware via bluetooth I received an error:  “messagecontraints::sm_response_timeout”.

      Now the box turns on but does nothing and is showing a blank screen. I’ve attempted to reset to factory powering up with hotknob + right footswitch but nothing is working.

      Help!

      -Shaun 

    • September 15, 2019 at 11:28 am #152717
      shaunwortis
      Participant

      Attempts to connect via Bluetooth fail. If I connect via USB, I see the H9 in the Mac’s USB hub, but the H9 application does not see or respond to the H9.

    • September 15, 2019 at 12:38 pm #152718
      nickrose
      Moderator
      Eventide Staff

      If it shows nothing at all at startup, it will need to come in to be fixed. Sorry.

      support@eventide.com

       

    • September 15, 2019 at 1:03 pm #152719
      shaunwortis
      Participant

      Ugh, that’s disappointing. Are there directions for sending device in for service on this site, or somewhere else.

    • September 16, 2019 at 9:32 pm #152724
      shaunwortis
      Participant

      Jerome from Eventide support recommended trying the update again via USB using the new Direct Updater, which is bundled in with the more recent version of H9 Control or available at the following links:

      Get the unit into Update Mode by powering it up while holding down the HotKnob button at the top left of the unit. If successful, you will see UPDATE on the display.

      This worked. Phew.

    • September 25, 2019 at 1:58 pm #152768
      electrictoothpick
      Participant

      Hi Shaun, I had exactly the same problem and managed to fix the update thanks to your post (the support hasn’t gotten back to me after 12 days…).

      However- all my presets and the factory presets are messed up-:verbs are all of the sudden highly modulated, delay times different, synths are all over the place…

      Did you experience something similar?

       

    • September 25, 2019 at 9:55 pm #152775
      electrictoothpick
      Participant

      Okay– I did that as well  a few times but all the presets sound different now….

    • September 26, 2019 at 1:34 am #152777
      shaunwortis
      Participant

      Pretty strange! Frustrating.

      The H9 sometimes seems to me to like a beta product—not quite ready.

    • October 14, 2019 at 10:18 pm #152924
      ELIEZERGOMES
      Participant

       

      I have a similar problem. my h9 does not log in via bluetooth nor does it light up the blue led. I’ve tried it all. can anyone help me or have you had a similar problem? I have tried talking to the assisted but nothing so far.


      I have a similar problem. my h9 does not log in via bluetooth nor does it light up the blue led. I’ve tried it all. can anyone help me or have you had a similar problem? I have tried talking to the assisted but nothing so far.

    • September 25, 2019 at 3:37 pm #152770
      shaunwortis
      Participant

      I haven’t seen that, but I re-imported all presets from my backup, after the H9 finally began working again.

    • September 26, 2019 at 5:59 pm #152779
      bohan
      Moderator
      Eventide Staff
      electrictoothpick wrote:

      Okay– I did that as well  a few times but all the presets sound different now….

      Did you factory reset your H9? Cause that will reset the presets on your H9 as well. We updated the factory preset list in the latest update. Now the 99 factory presets are more useable and up to date including new algorithms like SpaceTime, Sculpt, HotSawz and Harmadillo.

    • September 26, 2019 at 6:17 pm #152780
      electrictoothpick
      Participant

      [/quote]

      Did you factory reset your H9? Cause that will reset the presets on your H9 as well. We updated the factory preset list in the latest update. Now the 99 factory presets are more useable and up to date including new algorithms like SpaceTime, Sculpt, HotSawz and Harmadillo.

      [/quote]

      Yes, I did a factory reset and transfered the presets (setlist) from the app- most of them sounded different (especially the verbs) also  when I activated them from the app directly.

      However, I updated a few times and only at the last time it worked, so everything is fine now- but for some reason it took a few tries. No problem whatsoever with the older unit (s/n 01…). Somehow the updates always cause a major hickup even though I never do it right away and never before a tour or recording job.

      That said- I never got a reply from support and I wrote two weeks ago….

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