H9 stopped receiving MIDI signals through DIN5.

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    • September 27, 2019 at 6:42 pm #115531
      cljfford
      Participant

      My FX-Loop H9 has stopped responding to MIDI signals. 

      Am I missing something? What can I do to wake up it’s DIN5 ears?

      The MIDI signal  is from a Keith MacMillan Softstep2 to a SoftStep Expander, into the preamp H9. The settings are below. I swapped out the MIDI cable between the H9s with no success and went from the Expander directly to the FX-Loop H9 “in”, but still got no result with the FX-Loop H9. Pre-Amp H9 receives the DIN5 signal normally. The FX-Loop H9 responds fine via bluetooth but not via DIN5. 

      My settings used to work. I confirmed that the SoftStep was sending signals to Channels 1 and 2. 

      Preamp H9 MIDI Settings

      • Receive Channel= 1

      • MIDI Output Mode= Thru + MIDI Clock

      FX-Loop H9 MIDI Settings

      • Receive Channel= 2

      • MIDI Output Mode= Transmit

       

      Thank you.

    • September 28, 2019 at 1:50 am #152801
      nickrose
      Moderator
      Eventide Staff

      Make sure that the USB cable is not connected to the H9 – it can only use ONE of USB or DIN, and if the USB is connected it will not read DIN.

       

    • October 1, 2019 at 11:34 am #152815
      camn
      Participant

      something I think it is worth doing troubleshooting MIDI problems- Hook up your SoftStep to a computer, and look with MIDIOx or something to see what signals/channels are being transmitted. For confirmation.

      So many times it is the sending device that got changed or something. But you don’t have to speculate.. you can know.

    • September 30, 2019 at 8:07 pm #152809
      cljfford
      Participant
      nickrose wrote:

      Make sure that the USB cable is not connected to the H9 – it can only use ONE of USB or DIN, and if the USB is connected it will not read DIN.

       

      Thanks, nickrose, for that advice, but no USB is connected.

      Regular power cycling has not solved the issue. Would a factory reset be worth a try?

    • October 1, 2019 at 12:21 am #152814
      nickrose
      Moderator
      Eventide Staff
      cljfford wrote:

      Regular power cycling has not solved the issue. Would a factory reset be worth a try?

      It's always worth a try, but can be annoying as you have to redo all your settings.

       

    • October 2, 2019 at 2:05 pm #152831
      cljfford
      Participant
      nickrose wrote:

      cljfford wrote:

      Regular power cycling has not solved the issue. Would a factory reset be worth a try?

      It’s always worth a try, but can be annoying as you have to redo all your settings.

       

      The factory reset got it working, again, I am happy to report! 

    • October 2, 2019 at 2:09 pm #152832
      cljfford
      Participant
      camn wrote:

      something I think it is worth doing troubleshooting MIDI problems- Hook up your SoftStep to a computer, and look with MIDIOx or something to see what signals/channels are being transmitted. For confirmation.

      So many times it is the sending device that got changed or something. But you don’t have to speculate.. you can know.

       

      Thanks for this contribution. I checked out http://www.midiox.com but I’m on Mac OSX, so it’s not a fit, but maybe there’s something like it? I wound up trying a factory reset and that worked, so I’ll save the troubleshooting for when there’s trouble. wink

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