PitchFactor software update procedure

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- October 9, 2019 at 5:51 pm #115552
  
  yowza2019
  Member
  
  Hi,
  
  I’m a newbie here and a newbie on Eventide products. Can’t seem to find any answers on these two questions.
  
  1) I just bought a used PitchFactor that is still with software version 3.0.0[19] which I can’t bank down. I like to know if I update it, do I need to go through the previous versions accordingly or can I just jumped straight to the latest ver 5.0.0 [4]?
  
  2) Based on what I have read about updating issues, I think the H9 Control App is the one to use first and if it fails, then Direct Updater? I have Windows 7.
  
  Thanks
- October 10, 2019 at 12:24 am #152899
  
  nickrose
  Moderator
  Eventide Staff
  
  You should be able to go straight to the latest version. BUT YOU MUST do a full re-initialize (see UM) afterwards.
- October 10, 2019 at 4:09 am #152901
  
  yowza2019
  Member
  
  Ok, thanks Nick. That helps.
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