Os 5.8.5 or IOS 3.7.0 problem

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- January 18, 2020 at 12:52 pm #115709
  
  PBS
  Participant
  
  A warning constantly appears on my IOS H9 Control. I have a Max and a Core. I can’t control the devices via Bluetooth. I have the latest Os and IOS install on all devices.
  Sometimes it works fine but most of the time it fails.
- January 18, 2020 at 9:05 pm #153784
  
  BassBoogieMan
  Member
  
  I have the same configuration of Max ans Core with the same problem. Both devices will connect and the one or both will disconnect with the same error. Happens to both of my iPads and my phone. Pretty much the same problem with my MacBooks and Blue Tooth. It works fine with MIDI.
- January 19, 2020 at 4:50 am #153788
  
  bohan
  Moderator
  Eventide Staff
  
  Hi Guys, we realized there is a Bluetooth connection issue due to iOS 13 changes the way how the Background Mode works. There will be a production release which solves this problem. But for now, you can join our beta and download the version that fixes this temporarily.
  
  Here is the version you can update (you need to install TestFlight on your iOS devices first): https://testflight.apple.com/join/rTMrrvEQ
- January 19, 2020 at 7:28 pm #153793
  
  glenza
  Participant
  
  Same issue here!
  Is this beta version will delete my users presets on iPad?
- January 20, 2020 at 9:54 pm #153824
  
  tomattah
  Participant
  
  OK – My real concern is that after updating to the latest firmware, I get the message in the OP and now my expression pedal has stopped responding – seriously, I have shows this week and now the H9 isn’t working.
- January 19, 2020 at 7:25 pm #153792
  
  glenza
  Participant
  
  Same issue here!
  Is this beta version will delete my presets on iPad?
  
  bohan wrote:
  
  Hi Guys, we realized there is a Bluetooth connection issue due to iOS 13 changes the way how the Background Mode works. There will be a production release which solves this problem. But for now, you can join our beta and download the version that fixes this temporarily.
  
  Here is the version you can update (you need to install TestFlight on your iOS devices first): https://testflight.apple.com/join/rTMrrvEQ
- January 20, 2020 at 2:41 am #153798
  
  bohan
  Moderator
  Eventide Staff
  
  glenza wrote:
  
  Same issue here! Is this beta version will delete my users presets on iPad?
  
  No. But you can also back up (export) your user presets first before updating the H9 Control.
- January 20, 2020 at 10:50 pm #153825
  
  bohan
  Moderator
  Eventide Staff
  
  tomattah wrote:
  
  OK – My real concern is that after updating to the latest firmware, I get the message in the OP and now my expression pedal has stopped responding – seriously, I have shows this week and now the H9 isn't working.
  
  Are you using this new beta version? https://testflight.apple.com/join/rTMrrvEQ
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