H9 Bluetooth doesn't connect to MacBook

This topic has 16 replies, 7 voices, and was last updated 2 days, 1 hour ago by olliebollie.

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- February 22, 2020 at 12:55 pm #115785
  
  silver_mica
  Participant
  
  I’ve got three H9s. One of them connects to my MacBook, the other doesn’t connect, and I’ve never tried connecting the third to my MacBook. All three connect to my iPad with zero issues. Any ideas?
  
  I’ve got a 2015 MBP running Mojave. My iPad is, I think, an Air 2 (purchased new in late 2014).
- February 22, 2020 at 1:08 pm #154132
  
  joeydego
  Participant
  
  silver_mica wrote:
  
  I’ve got three H9s. One of them connects to my MacBook, the other doesn’t connect, and I’ve never tried connecting the third to my MacBook. All three connect to my iPad with zero issues. Any ideas?
  
  I’ve got a 2015 MBP running Mojave. My iPad is, I think, an Air 2 (purchased new in late 2014).
  
  From what I remember Bluetooth was only supported for iOS and android unless somethings changed.
  - February 22, 2020 at 11:06 pm #154135
    
    birthofahero
    Participant
    
    joeydego wrote:
    
    silver_mica wrote:
    
    I’ve got three H9s. One of them connects to my MacBook, the other doesn’t connect, and I’ve never tried connecting the third to my MacBook. All three connect to my iPad with zero issues. Any ideas?
    
    I’ve got a 2015 MBP running Mojave. My iPad is, I think, an Air 2 (purchased new in late 2014).
    
    From what I remember Bluetooth was only supported for iOS and android unless somethings changed.
    
    I have two MBP that I connect my H9 with no problem.
- February 24, 2020 at 4:52 pm #154153
  
  bohan
  Moderator
  Eventide Staff
  
  https://www.eventideaudio.com/community/forum/stompboxes/h9-will-not-connect-new-macbook-pro-sierra
  
  https://www.eventideaudio.com/community/forum/stompboxes/bluetooth-pairing-h9-and-mac-os-sierra#comment-31637
  
  Some users have suggested solutions to this issue. You may try them and see if it works out for you.
  - March 16, 2022 at 2:18 pm #162863
    
    luedmo
    Participant
    
    hi Bohan
    I’m getting a 404 on the 2 links you gave for debugging pairing H9s on Bluetooth
    If you cd repost them that’d be great
    Thanks
    
    :L
  - March 16, 2022 at 2:26 pm #162864
    
    luedmo
    Participant
    
    hi Bohan
    One of the H9s is not linking up
    The display when I turn on Bluetooth (XYZ buttons) says
    “BT E11”
    Then it reverts to the Preset name
    Any clues about BT E11?
    Thanks
    :L
    ps: already reset the Bleutooth device, restarted the MBP etc. so I tried to ‘clean it all out’
    
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  - March 22, 2022 at 7:02 pm #162950
    
    bohan
    Moderator
    Eventide Staff
    
    That sounds like a hardware issue. You should email support@eventide.com
  - March 22, 2022 at 7:07 pm #162951
    
    bohan
    Moderator
    Eventide Staff
    
    Sorry. The old links won’t work because we updated our website. Here they are:
    
    H9 will not Connect to New Macbook Pro Sierra
    
    Bluetooth pairing: H9 and Mac OS Sierra
- February 25, 2020 at 4:52 am #154159
  
  edthomas1492
  Member
  
  I only have one H9 but it would not connect to my MBP until I turned off the bluetooth on my iphone which also has H9 Control installed. I’m sure I would achive the same result if I removed the H9 from my available devices list on my iphone, but it was just easier to turn bluetooth off.
- February 25, 2020 at 10:54 am #154160
  
  daviddb
  Participant
  
  Apologies if this has already been tried/suggested…
  
  I find that if you choose to manually connect using Bluetooth from H9 Control, higlhlight the pedal you want on the Bluetooth connection screen and then choose “Browse” rather than just double clikcing the H9, it’s more relaible. It can sometimes take a couple of goes but when it does connect it stays connected and you can repeat the process to have multiple H9’s up in H9 control.
- January 7, 2022 at 4:01 pm #161494
  
  J Brau
  Participant
  
  I can not pair my h9 max with no device, which I could before, but, from nowhere, it stopped, I use original source and everything else.Not the Bluetooth light lights up, I already did everything they suggested, and some more users have the same problem
- August 16, 2022 at 8:04 pm #165046
  
  Pylon7777
  Participant
  
  Same, windows app crashes. Also no bluetooth on pedal. It says bluetooth off and won’t flip. Now tech will cut in and tell me to hit the xyz buttons together which I’ve done to no effect. Had to take this out of my recording rig as it’s way to buggy and unreliable to be used for business.
  - August 22, 2022 at 7:38 pm #165107
    
    bohan
    Moderator
    Eventide Staff
    
    Does the Bluetooth LED light up and down when you press the XYZ buttons simultaneously? If it’s lit, it means the Bluetooth is ON.
- September 10, 2022 at 9:05 am #165510
  
  skywriter
  Participant
  
  i have five H9’s; usb is the least troublesome attachment method. bluetooth drops, doesn’t connect, has connection limitations, it’s really slow, etc… i use an mini4 ipad dedicated to h9 control.
- September 16, 2022 at 1:31 pm #165611
  
  blackmiata
  Participant
  
  I have tried the suggestions for getting my Mac (OS 12.5.7) to connect to my H9. H9 shows up on the Mac as an active Bluetooth device and it says it connects. However, the app controls do not work even when it says it is connected via Bluetooth. iOS on iPhone and iPad work fine. I compose using my Mac. Please advise.
  - September 19, 2022 at 9:54 am #165626
    
    bohan
    Moderator
    Eventide Staff
    
    Do you connect to your H9 in H9 Control? Open H9 Control -> Manually Connect to a device -> Connect via Bluetooth -> Select your H9 and click Browse
- December 9, 2024 at 8:01 am #186762
  
  olliebollie
  Participant
  
  Don’t try to connect bluetooth first via system settings.
  
  Instead just open the H9 desktop application: When “Device not found” window appears, choose “manually select a device”.
  
  Then choose connect via Bluetooth; In the browse window select your H9-xxxxx device by clicking once on it, then click the browse button to select.
  
  Done! The H9 desktop app now will connect via Bluetooth and stay connected.
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