Update to 1.2.2 on H9000R ?

Are you running Mac OS Catalina (10.15) by any chance?  We've had a report of a problem with emote 1.2 on Catalina and we're working on a fix.  If possible, could you send the crashlog from emote to support@eventide.com?  When the crash dialog appears, click on Report, then copy the text from the Problem Report section.  Click Don't Send, then email us the text you copied.

I just got my H9000R. Man this thing is good. But when I hit the update button to get the latest firmware it just crashes and all of Emote dissapears. It shipped with software 1.1.5. I can see where to update it in Emote, but can’t get any further than that. Is there a known fix for this? I am on Windows 10, and run it as administrator. I did add it to the windows firewall so that it wasn’t blocked, but still I am stuck.

No it is not catalina. I used it on my macbook pro which runs on OSX 10.12. I will use it in the studio now on a mac pro running 10.9. Let me sse how it behaves for a while. In the end it has to run stable with the laptop when I will use it live on tour.

Hi! I just want to add to make sure that you are running the latest versiuon of Emote as well which is 1.2.3(4). If you are running a 1.1.5 version of Emote, it will not be compatible with the new 1.2 build. 

You mean 1.2.2(4) not 1.2.3(4) right. That is what you can download at the moment. But I updated one more time and now it seems to behave fine. I will watch. 

One more question: How long till emote 1.3. ?  I really would like to use scenes when I will use on tour starting mid of may.

Yes 1.2.2! Okay great, keep an eye on it to see if the issue persists. We dont have a release date for 1.3 yet but we will make sure to keep the website updated for when it comes.