Eclipse Update

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    • August 4, 2020 at 2:07 pm #116025
      Chuhyoung Cho
      Participant

      Hi, everyone. Great to be your community.

      I know this is a very generic topic, but simply I can’t upgrade my Eclipse..

      I formatted my CF card in the form of FAT (default) no FAT32, copy some files (V4, 12 files) to the card, and then plugged it into Eclipse. 

      Holding ‘1’, if I turn on the power, the screen says that “Card not formatted”, I just clicked format and retry but nothing comes out. Only when I push the cancel button, the screen says “Operating system not found”

      I also changed my CF card (1gb->128mb) and then retried the same course. The result is the same as well.

      So I changed a version (4-> 3.5) But all things are equal.

      Could you shed a light on this issue? Will be appreciated!

       

      Thanks 

      Joey

    • August 4, 2020 at 2:13 pm #155459
      nickrose
      Moderator
      Eventide Staff

      If you are having trouble, I would recommend that you pick an unused card of below 1G, and DO NOT FORMAT it.

      The trouble is that if you format it, it's hard to know what is being written to it.

      Note also that if you have a Windows computer, you can also update it over a serial interface.

       

       

    • August 5, 2020 at 2:02 pm #155474
      Chuhyoung Cho
      Participant

      Hey Nickrose, 

      Thanks for reaching out to me!

      So you mean I better buy a new card, copy files, and plug it, right?

      The alternative that you mentioned seems good, but I don’t have a computer which has a 9-pin socket.. 

       

      Could you confirm the screen-shot in the attachment? I captured files in my CF card.

       

      Thanks,

       

      Joey

       

       

       

    • August 16, 2020 at 4:35 pm #155560
      nickrose
      Moderator
      Eventide Staff

      The 2.04 message is what you would expect to see.

      If you are having problems when following the "How to Update Eventide Rackmount Audio Units" from the Web Site, please give (for every step) full details of:

      1) What you did

      2) What you saw

      3) What you expected to see

       

    • August 17, 2020 at 2:14 pm #155564
      nickrose
      Moderator
      Eventide Staff

      Just tried this on my Eclipse. What I saw was:

      BUSY light off

      "Loading romprog.exe …"

      The message you mention: "Eventide Sofrware Update Utility V2.04".

      BUSY light flashes.

      Upgrade proceeds.

       

      So, if you don't get the romprog message and the BUSY light stays on, this suggests that there is something wrong with the card or card files.

      Not sure about the copying and pasting. Just copy the files from the computer to the card without creating any directories or messing with it, having deleted everything on it first. DO NOT FORMAT THE CARD.

       

       

    • August 19, 2020 at 12:22 am #155570
      nickrose
      Moderator
      Eventide Staff

      Looks like for unknown reasons your card is not working. You could mail the card to Eventide marked for my attention.

      But, quicker and easier to try the serial route.

       

    • August 12, 2020 at 3:19 pm #155545
      Chuhyoung Cho
      Participant

      Hey, Nicknose, 

      As you said, I bought a new memory card and performed the update. 

      Now it says “Eventide Sofrware Update Utility V2.04”

      Can you give me any advice that it means?

      Thanks

      Joey

       

       

      nickrose wrote:

      If you are having trouble, I would recommend that you pick an unused card of below 1G, and DO NOT FORMAT it.

      The trouble is that if you format it, it’s hard to know what is being written to it.

      Note also that if you have a Windows computer, you can also update it over a serial interface.

       

       

    • August 17, 2020 at 12:16 am #155562
      Chuhyoung Cho
      Participant

      Sure, 

       

      1) What I did

      I bought a new memory card (512mb)

      I downloaded v4 upgrade files on my laptop, and then copied it and pasted it in the new memory card.

       

      Holding to tap on the 1 button, I turned on my eclipse with the memory card.

      2) What I saw

      Busy lights were on, Parameter was in EXT. The 2.04 message popped up. I stopped pressing 1 button and waited about 3 hours.

      3) My expectation

      Well, I just want to have additional presets in version 4, which looks really awesome.

       

      PS) 9 pin cables are on the way

       

      Thanks!

       

      nickrose wrote:

      The 2.04 message is what you would expect to see.

      If you are having problems when following the “How to Update Eventide Rackmount Audio Units” from the Web Site, please give (for every step) full details of:

      1) What you did

      2) What you saw

      3) What you expected to see

       

    • August 18, 2020 at 2:42 pm #155569
      Chuhyoung Cho
      Participant

      Hey Nickrose,

      Thank you for supporting me. 

      My memory card is like the attached, it is exactly the same to the download files.

      I didn’t format my card and I think my memory card is fine.

      But not sure my I cannot see romprog.exe in the panel. 

      I can send you my upgrade video if you let me know your email address.

      Otherwise I can try the upgrade with a 9-pin cable.

      Please give me a little help to finish this.

      Best, 

      Joey

       

      nickrose wrote:

      Just tried this on my Eclipse. What I saw was:

      BUSY light off

      “Loading romprog.exe …”

      The message you mention: “Eventide Sofrware Update Utility V2.04″.

      BUSY light flashes.

      Upgrade proceeds.

       

      So, if you don’t get the romprog message and the BUSY light stays on, this suggests that there is something wrong with the card or card files.

      Not sure about the copying and pasting. Just copy the files from the computer to the card without creating any directories or messing with it, having deleted everything on it first. DO NOT FORMAT THE CARD.

       

       

    • August 21, 2020 at 12:17 pm #155594
      Chuhyoung Cho
      Participant

      Finally, I have done my upgrade. I used my laptop and USB<->9pin cable. 

      Thanks!

      Joey

       

       

      nickrose wrote:

      Looks like for unknown reasons your card is not working. You could mail the card to Eventide marked for my attention.

      But, quicker and easier to try the serial route.

       

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