Getting an invalid serial number alert for H9000R

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- September 25, 2020 at 12:52 pm #116118
  
  qepic7
  Participant
  
  Hello,
  
  I just opened my new H9000R and tried to register the item right away and received an invalidation message. Is there something different that H9000R owners need to do? I submitted a ticket, but wanted to check here as well.
  
  Thanks in advance for any insight,
  
  Best,
- September 25, 2020 at 5:39 pm #155907
  
  qepic7
  Participant
  
  qepic7 wrote:
  
  Hello,
  
  I just opened my new H9000R and tried to register the item right away and received an invalidation message. Is there something different that H9000R owners need to do? I submitted a ticket, but wanted to check here as well.
  
  Thanks in advance for any insight,
  
  Best,
  
  Problem Solved! Thanks Eventide
- September 25, 2020 at 7:26 pm #155910
  
  Pombero
  Participant
  
  I think this has happened to a few people with the H9000R. I had to contact them directly and they got it all sorted for me.
- September 30, 2020 at 3:23 pm #155935
  
  Kamurah
  Participant
  
  Having the same issue. Serial number for H9000R is coming up as invalid when I try to register online. I sent an email to Eventide support several days ago. I tried to call their main office but was informed support is working remotely and my best bet was to email.
  
  I even posted this question on the Eventide Facebook page.
  
  I re-sent my email request this morning. Just looking to get my unit registered. Thanks.
- September 30, 2020 at 5:28 pm #155937
  
  floresp640
  Member
  Eventide Staff
  
  Kamurah wrote:
  
  Having the same issue. Serial number for H9000R is coming up as invalid when I try to register online. I sent an email to Eventide support several days ago. I tried to call their main office but was informed support is working remotely and my best bet was to email.
  
  I even posted this question on the Eventide Facebook page.
  
  I re-sent my email request this morning. Just looking to get my unit registered. Thanks.
  
  Hello,
  
  I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com
- October 1, 2020 at 4:34 pm #155942
  
  Kamurah
  Participant
  
  floresp640 wrote:
  
  Kamurah wrote:
  
  Having the same issue. Serial number for H9000R is coming up as invalid when I try to register online. I sent an email to Eventide support several days ago. I tried to call their main office but was informed support is working remotely and my best bet was to email.
  
  I even posted this question on the Eventide Facebook page.
  
  I re-sent my email request this morning. Just looking to get my unit registered. Thanks.
  
  Hello,
  
  I can take care of this for you and make sure the you can register it to your account. Could you send me an Email directly at pflores@eventide.com
  
  Thank you for the response. Somebody from your team addressed it via email. Sorry for spamming the forum.
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