H9000 1.3 Public Beta

Thanks for this. I noticed one issue, but it could be pre-existing. I cannot save Direct I/O as an FX Chain – either in Emote or from the front panel of the H9000. That would be useful, especially since it is so tedious to setup multiple routes one I/O at a time. In my case, I’d like to use the Dante and MADI cards as a digital router, and have those routes always available – no matter what session I have open. I still have plenty of I/O (analog and AES) for algorithm I/O.

Now, if you make it so I can grab 24 Dante channels and route to 24 MADI channels in one action, I don’t need to be able to save it as its own loadable entity. I’m going to keep asking for better multichannel I/O routing in all areas until it happens. 

Ah nice to see a triple chorus ALG, I was really wanting one of those, so thanks for that!

Although if you want to hear the best digital triple bbd solina type ensemble effect, check out the donation ware Buckets for the Korg minilogue XD, its incredible

https://hammondeggsmusic.ca/logueplugins/buckets.html

Ive had it crash and restart itself quite a few times in the first 30 mins, last one was just when i was in the scenes menu.

Changing scenes with program changes is crashing the H9k, sometimes it works but take forever to switch, then it crashes, then wait a long time to reboot and then another crash ..really incredble potential to this machine but its just so slow, sluggish and extremely buggy, nevermind the price..I’m beginning to think its not worth the hassle, I meanm I got it for live but I can’t even get it working even close reliably in the studio, imgagine taking that to a gig, oh sorry can you wait 10 minutes for my h9k to bootup…hmm

H9k keeps crashing when I’m changing scenes with PGM changes /capturing scenes also.

Even if I only have 3 or 4 scenes in a map the H9k takes like 30 seconds to scroll up one thing in the list then won’t stop scrolling, then have to wait like half a minute to move one more position in the list, then it will crash…then repeat..losing the will to live here..

This ended the random (but few) digital pops I was getting. 

Sorry if this is a dumb question, but is this update also for the H9000k? The version that came with my box is much older than this and doesn’t give me an option to update to this firmware.

Sorry, I have looked in the forum but I don’t see a fix for what is happening when I try and update my H9000R. Anyone have this happen to them or know the workaround? I am on Windows 10, run Emote as an administrator. Emote just crashes and dissapears when I hit the update button. Thanks in advance.

Hey pombero,

I'm looking into this right now. Could you reach out to me so we can work this out? A video of you crashing Emote would be very useful, if possible. I may have an idea of what the issue is.

-David

Workaround for the update crash.  When you click the update button DO NOT move your mouse until the available updates appear.

I, i had the exact same problem with Emote and the update to 1.2.4

I tried both on OSX and PC, tried wireless or cabled options and even a virtual Win10 through parallels.

All option lead to the same crash of Emote after downloading the update (Progresss bar finishes, then it diapperears)

I sent all bug reports to Apple, but i can also send one in here if you like.

But in the end i updated the H9000 from the hardware unit itself and it worked right away.

So, until this is fixed, i suggest you just use the front panel interface ( H9000R not 🙁 ) and innitiate the update there.

Also, why a new Emote can not update and older H9000 is beyond me.

That should be changed…for real

Pops have stopped, thanks!

I get H9k crashing or going unsuably slow when Im sedning PGM changes to change scenes via MIDI, while H9k is connected to Mac osx Emote via ethernet.

So now not only does Emote work really slowly in the parameter pages but the H9k goes even slower moving around the scenes page..time is slowing down!

Emote 1.2.4 do not load the  FX chains name…get stuck with the same name always

thanks

Not only the name of FX Chains, even of the sessions. Almost each time after loading a cubase project the names of the session get lost and the names of any other sessions stored in the H9000 will dislayed. But this not owing to the new update, it was before too. Beyond that the connection get lost if the GUI is open.

i emailed yesterday morning as my h9000r/emote are currently not working because tehre doesn’t seem to be any “update” buttons or anything to click…..

just seeing if you received the email as i have been having some email problems lately.

thank you!

Hey Taylor,

I'm assuming you were using H9000 and Emote versions 1.1, and just updated Emote to a 1.2 version. To resolve this you'll have to downgrade Emote back to the version you were using before, and upgrade the H9000 first. After that, you can install the latest Emote and it should be compatible. Pat's out for a few days, which is probably why you haven't heard back.

-David

If you didn't already find them, Emote 1.1.5 installers can be found here: https://www.eventideaudio.com/support/product/9106/installers

May i suggest instead of downgrading your Emote you try to upgrade your H9000 from its frontpanel.

I was in the same catch 22 sitiation .

Mine was crashign like 9 times before i gave up and look into the menu…

Go into the system on the H9000, make sure you have it connected to internet of course.

There you will find an update button and you can navigate to the latest beta which works fine with the latest Emote

I think it shoud be rectified by Emote allowing for updates of the H9000 regardless of either version.

Run the updater from the front panel if you have a normal H9000.

That will reconnect it to the latest Emote.

They need to be in sync to work as they should.

Rolling back one or the other can cause problems.

I have an H9000R so I cant update from the from panel as far as I know!!

Thanks for the reply

For future readers: Stephen and I were able to work this out over email. Mainly, the key is to ensure that your emote version matches your H9000 version. If you have an H9000R, you must update your H9000R through Emote before updating Emote itself.

Another thing to note is that your Emote version number can be found by hovering your mouse cursor over the Eventide logo in the bottom right hand corner of Emote. The version number next to "Software Version" in the H9000 info panel is not your Emote version, but your H9000 version.

Thanks Stephen for helping to work through this!

Cheers,

David

I just updated both the H9000 and Emote to version 1.2.4[7], but now Emote just says “Connecting” with the spinning E symbol, and nothing happens. I tried to turn off Auto Connect so I could manually enter the IP but it won’t turn off, and if I quit and restart it comes up again with Auto Connect turned on so I’m stuck in this endless loop of “Connecting.” What do I do about this?

Hey dforman,

Sorry to hear about that – I can shoot an email to your registered email address so we can work this out.

David

Emote 1.2.4[7] installers: 

Emote 1.2.4[7] macOS: https://share.eventide.com/wl/?id=y8nWcan49pTtsDE3WUDntPiL1PTtEUWP

Emote 1.2.4[7]windows: https://share.eventide.com/wl/?id=eWsmpOO6uKmzfQ5mHKQUip4OzAjF7i68

HELP, the link to Emote 1.2.4(7) doesnt work anymore!

I had hoped for a smooth update this time, but unfortunately not again…

Can anyone point me in the right direction where i may get the correct Emote installers asap?

Thanks!

I can’t seem to download the emote beta macOS installer.  Does anyone here have it that could share it with me?  I mistakenly updated the h9000 w/o doing the software as well.

Sorry all – these download issues are due to power outages from the recent storms. The links should be back up as of this writing.

David

Is the Tricerachorus super buzzy and digitally distorted for anyone else?

Harmadillo and any other algos are fine but I get harsh digital distortion when I go to use Tricerachorus. Is it not 96k? I dont get a sample rate mismatch when I load it.

Also, I dont know if it’s always been this way as ive only recently tried it but i cant seem to use all four of my fxchains at the same time. I can set it up and pull algos in and out but no matter how i set it up audio wont pass. Regardless of I/O selected, the first three will pass and effect audio but when i try to send audio to the fourth chain it is silent in and out no matter when i send to it if i have three other chains going at the same time. I tried even with one algo on each of the other chains and it still wont pass audio or even show audio on the 4th. Is this normal?

Well Im pleased and slightly bewildered to say that i could not recreate the problem with the fx chains tonight. I started with the same stereo source through to four sets of different dante channels then put different sources through each channel then finally reloaded my cubase project with the send/returns setup and everything just worked. Effected audio in out and back with bouncing levels on all four fx chains simultaneously.

I also got excited when even tricerachorus worked, for maybe a minute, until it descended into the digital buzz of last night. So maybe it just doesnt like running at 96k for now. All other effects remain fine.

Should i ever be able to recreate that fx chains issue i will make sure to forward the session along but yes tricerachorus still doesnt seem to be happy at 96k for me.

Just got my H9000R – and updated to 1.2.4[7].

How to access the randomization feature in Emote ? 

Hi 2mmi,

Apologies for the late reply. Unfortunately parameter randomization is not currently available in Emote. However, I've added a ticket in our system and we hope to implement this in a future release.

David

Various “default preset” bugs:

Just bought an H9000 and it came with the latest non-beta firmware installed.  Do you folks recommend sticking with that version or installing the beta?  Already experiencing some bugs, so curious which will give me a smoother onboarding experience while I learn my way around the unit.  

Hi,

Relatively new owner of an H9000, replacing my H8000FW and Eclipse (which in turn replaced a DSP7000). I’m having some trouble with Emote 1.2.4[7] and the H9000 1.2.4 beta release and thought I should report what I’m encountering. I’m on Windows 10 x64 and Cubase 10.5. My PC is connected to the H9000 with an Ethernet cable; audio connection is ADAT to my RME Fireface UFX II.

Correction to my previous post; hopefully the moderators will see this first: When I said “This problem does not happen in the standalone version of Cubase”, what I actually meant was “This problem does not happen in the standalone version of Emote.” Sorry for any confusion.

–Adam

Any word from Eventide about when we might expect a new update?  The laggy Emote on MacOSX is driving me a little crazy!

So, just to confirm, with 1.3.0 Tricerachorus will be limited at 48k and now restrict anything above?

Good to know ultimately but hopefully that algo and other algos that only run at 48k will be able to run at 96k in time. 

A lot of the other improvements look fantastic. Can’t wait to try them out and thanks for working to keep making the product better.

The VST is freezing the Studio One GUI when selecting the FX Chain tab. The standalone is fine. 

Great work on the improvements. Especially naming FX chain slots in Emote.

I installed the 1.3 beta and now I cannot connect to the unit.

Not totally surprised but alas, could use some help?

And also wanted to say that the new beta and new emote works for me. Some great improvements! Thanks!

I connect via Ethernet. Can’t make it work. Went back to official v 1.22 and it’s fine. I guess I’ll skip this beta…

This is exhausting

I have a suggestion for the system….and it might alleviate some confusion.

Maybe make the clear delineation between H9000 FIRMWARE….and EMOTE SOFTWARE.  It seems a little fuzzy…especially since the H9000 FIRMWARE can be updated from the EMOTE SOFTWARE…..BUT>….the EMOTE SOFTWARE must be updated independently////and AFTER the H9000 FIRMWARE has been updated.

See what I mean?  Either make it so both the controller software AND the Firmware are updated SIMULTANEOUSLY from INSIDE Emote….or make it clear that EMOTE is the software….and the FIRMWARE for the H9000 is different.   It might also be helpful to put a popup that checks for Firmware / EMOTE mismatch…and says, “I see you have Firmware 1.3 installed in your H9000….but this EMOTE software is not compatible.  Would you like to update your EMOTE software to be compatible with Firmware 1.3?”

THAT…would turn this whole thing into a no-brainer in my humble opinion. 

That’s all I have to say about that.  🙂

I’m with Kamurah and Joey … thankfully I read this thread first …

1) Downloaded Emote Updater,

2) Ran Emote (existing), updated hardware there,

3) Ran Emote updater whilst hardware re-booting,

4) Opened up new Emote to confirm new hardware.

All works fine … but clear instructions like this, and cautions within, would be really sensible …

Maybe the Sticky title needs updating for the latest?

New Sessions view is definitely improved!

Reading this thread, clearer updating instructions (Hardware via old Emote, then update Emote? Worked for me …) could be good …

I don’t know if this is a software bug…or user error…so forgive me if this is something I am doing wrong.

If I open up the Meter Bridge option (under Window at top of Emote), there are always two channels (6 +7) that are showing full-scale signal.  It does not matter if I move the selection to a different set of Inputs or Outputs…those two channels are full-scale.

Also…in the other thread on H9000 heat, it was mentioned that Beta 1.3 would have a way to monitor DSP thermals.  I do not see an option for this anywhere.  Was this included?

Thanks!

Nevermind….it must have been a glitch.  I re-opened Emote and the channels were ‘unstuck’.  Don’t know what happened.  I will watch and see if I can reproduce.

Still interested in the thermal readouts though.

Ah…I see them now.  I thought those were DSP revisions or serials or something.  Thanks!

@studionebula: I use a H9000R so no front panel. So i don’t think I could update the firmware as you describe. I must do it from Emote.

I downgraded my Emote to the last working version, so once I’m home tonight, I’ll try updating the firmware from there, then upgade Emote to 1.3 as explained above.

I am running software version 1.2.2[3] (30dd4771e0 and it correctly connects to my H9000R via Ethernet.

I was told that i need to upgrade the H9000R firmware from Emote. In Emote, I clicked on the “UPDATES” button from the Devices tab, at which point snothing happens.

The square box under “Software Update” is empty.

So I have no idea how to first update the firmware of the H9000R from Emote.

I hate to say this, but this should just work, period. it is exhausting to fight just to get the unit to be able to get upgrades.

You guys REALLY need to improve this, it is almost a show stopper for outsiders to the Eventide family. 

Meanwhile, I have no idea what to do next…

J20056, if your H9000R is connected directly to your computer via ethernet then Emote will be able to connect to the H9000 but it will not be able to connect to the internet to receive updates. The H9000R has to be connected to your Local Area Network via ethernet or wifi in order for it to be able to receive updates from the internet.

I re-read the wireless install addendum for the H9000R but I literally cannot get my unit to work wirelessly any more. It simply will not connect.

It simply is exhausting to try an upgrade an H9000R.

I simply no longer know what to do.

Updated my H9000 today to bring it current with Emote. Ok just so I’m clear, both Emote AND H9000 releases will be independent from one another and not necessarily in tandem? 

I updated my H9000R to the latest Firmware and Emote (1.3) last night….everything worked well and seemed stable.

This morning, I booted up the computer and the H9000 and cannot get them to connect via Wifi….at all.

I restarted the H9000R as an access point, connected to it, switched over to my main Wifi per the instructions.  But after switching the H9000 to my local Wifi….Emote will not connect.   I flushed DNS cache.  I rebooted.  I re-installed Emote.  I reset my Wifi access points and rebooted my router. Nothing but the spinning ‘e’ if I launch Emote.

Not sure what else to try.  I may have to go back to an earlier version if I cannot get them to connect.  Suggestions?

I tried to roll back to the last firmware / emote (1.2.4(7)).   Same situation.  I am able to connect directly with the unit holding the “network” button on startup.  It creates it’s WIFI access.  I connect to it directly and then open Emote.  Emote is able to see the unit.  I am able to initiate the handshake between the H900R and my network.  It connects to my network.  I quit Emote, and re-connect to my network.  I re-open Emote…..and nothing…..spinning ‘e’ forever.  It just will not connect.   I have flushed DNS cache several times.  Restarted both machines.  Zapped PRAM on my Mac.  Re-installed Emote software.    Help!

Interesting. I suspect this is the same issue with me as I did try to do as above via Wi-Fi. I prefer the Ethernet solution we discussed by email but I’m pretty sure this is why.

I figured out that the Library was hidden.  Deleted the file you suggested.  Still no connection.  I am at a loss.  Any other suggestions?  I will try anything!

I’m good now thanks to help from David Baylies. I connected the H9000R to my macPro via Ethernet, then Shared the internet connection in MacOS and was able to first upgrade the hardware. Then I upgraded the software and all is good.

Pheeeewwww.

Good to hear, on both accounts! Nevertheless, we'll continue working to streamline the connectivity and update process.

-David

the thermal readouts in the image you posted are 48.7c, 47.0c, 46.8c, and 46.6c.

Trying to install new updates on this H9000R lemon.  No firmware updates available.  I’ve tried to install Emote 1.3, but it says I’m only on version 1.2.2 after installing the update.  Neither my Dante nor Pro Tools HD cards work the way they are supposed to.  After pumping $7000 into this machine, I am beyond disappointed.  I hate to say it, but I think I am just going to give up and return all of this to Sweetwater.  This shouldn’t be on the streets if it doesn’t even work.  No proper documentation anywhere doesn’t help one bit.  0/5 stars

@hemlocxl;

I have gone through the same exact pains that you are going through. My advice is to email/PM Eventide privately as they are very responsive. Bottom line is that it is tricky to line up firmware and software for a H9000R, as it depends how you connect (WiFi versus Ethernet). It does work but you have to follow the steps EXACTLY. I know Eventide is working to simplify this (they did botch it indeed) and they will, so as a still tentative H9000R user myself, I’d advise to give it one more try as I suggest before returning the unit. But it will not be 100% easy for a few more weeks it seems like. I for one am still waiting for the ability to send PC MIDI signals to a R unit with no success so far, but I’m committed to the brand. 

Where can I find the USB installer for the H9000? I found here the Emote 1.3 installer but I need to update the unit as well. Thanks!

Ah nice to see a triple chorus ALG, I was really wanting one of those, so thanks for that!

Although if you want to hear the best digital triple bbd solina type ensemble effect, check out the donation ware Buckets for the Korg minilogue XD, its incredible

https://hammondeggsmusic.ca/logueplugins/buckets.html

actually after playing more with yours is also Excellent!

H9k keeps crashing when I'm changing scenes with PGM changes /capturing scenes also.

Even if I only have 3 or 4 scenes in a map the H9k takes like 30 seconds to scroll up one thing in the list then won't stop scrolling, then have to wait like half a minute to move one more position in the list, then it will crash…then repeat..losing the will to live here..

Sorry you've been having this issue — we've been attempting to reproduce this on the latest version but haven't seen any odd behavior with Scenes.  If it happens repeatably, could you send the Session file that is affected to support@eventide.com with a reference to this post?

Yes, the H9000 and H9000-R use identical software.

If you're updating from a 1.1 version (the version that shipped with most H9000-Rs until recently), you should still see the 1.2.4[7] version in the list of updates, but it may not display as "Public Beta" (we added this terminology in a later version).  You can update your H9000-R first using the 1.1 version of Emote, and then update Emote once that completes successfully. 

How old is your firmware? I have an H9k and updated. Is yours online? It should just find it when you look for the update.

Yes, the H9000 and H9000-R use identical software.

If you’re updating from a 1.1 version (the version that shipped with most H9000-Rs until recently), you should still see the 1.2.4[7] version in the list of updates, but it may not display as “Public Beta” (we added this terminology in a later version).  You can update your H9000-R first using the 1.1 version of Emote, and then update Emote once that completes successfully. 

Great, that is good to know. Unfortunately I can’t seem to update the unit. In Emote when I select “Updates” from the  Devices tab emote just crashes and turns off. If I relaunch it and it does that same thing 100% of the time. Says that I am on software 1.1.5. and emote version

H9k keeps crashing when I’m changing scenes with PGM changes /capturing scenes also.

Even if I only have 3 or 4 scenes in a map the H9k takes like 30 seconds to scroll up one thing in the list then won’t stop scrolling, then have to wait like half a minute to move one more position in the list, then it will crash…then repeat..losing the will to live here..

Sorry you’ve been having this issue — we’ve been attempting to reproduce this on the latest version but haven’t seen any odd behavior with Scenes.  If it happens repeatably, could you send the Session file that is affected to support@eventide.com with a reference to this post?

Have you tried doing program changes while emote is connected via ethernet?

I think this is when its at its worst.

Check the website for the most recent Emote. Download and install from there.

Sorry, I have looked in the forum but I don’t see a fix for what is happening when I try and update my H9000R. Anyone have this happen to them or know the workaround? I am on Windows 10, run Emote as an administrator. Emote just crashes and dissapears when I hit the update button. Thanks in advance.

Check the website for the most recent Emote. Download and install from there.

I had tried that already. Since it was newer than the firmware it couldn’t see the H9000R anymore. So I had to revert to the Emote version that supported the software that came with the unit. But hey, maybe it was user error. I will try it again.

“not working” as in i updated emote, but now it’s not compatible nor can find the h9000 unit.. and no “update” button or anything in the emote window…. 

i emailed yesterday morning as my h9000r/emote are currently not working because tehre doesn’t seem to be any “update” buttons or anything to click…..

just seeing if you received the email as i have been having some email problems lately.

thank you!

excellent.. thanks! how do i downgrade emote to 1.1? (i’ll poke around the site and see if i can find a download link..)

Hey Taylor,

I’m assuming you were using H9000 and Emote versions 1.1, and just updated Emote to a 1.2 version. To resolve this you’ll have to downgrade Emote back to the version you were using before, and upgrade the H9000 first. After that, you can install the latest Emote and it should be compatible. Pat’s out for a few days, which is probably why you haven’t heard back.

-David

thanks, but ihave an “r” so there is no screen to access these settings.. however, i got everything to work last night after a hiccup or two.. but it seems to have worked…

May i suggest instead of downgrading your Emote you try to upgrade your H9000 from its frontpanel.

I was in the same catch 22 sitiation .

Mine was crashign like 9 times before i gave up and look into the menu…

Go into the system on the H9000, make sure you have it connected to internet of course.

There you will find an update button and you can navigate to the latest beta which works fine with the latest Emote

I think it shoud be rectified by Emote allowing for updates of the H9000 regardless of either version.

Does it sound OK at 48k/44.1k?  It's possible that the algorithm needs changes to work at higher rates, since it originates in the H9, which has a fixed sample rate.  We will look into this.

This is not normal.  The four FX chains should be completely independent, so what's running on the first three should not affect the fourth.  What is the routing to/from the fourth FX chain?  What happens if you bypass the fourth FX chain, or use Direct IO to bypass the DSP completely?

Does it sound OK at 48k/44.1k?  It’s possible that the algorithm needs changes to work at higher rates, since it originates in the H9, which has a fixed sample rate.  We will look into this.

This is not normal.  The four FX chains should be completely independent, so what’s running on the first three should not affect the fourth.  What is the routing to/from the fourth FX chain?  What happens if you bypass the fourth FX chain, or use Direct IO to bypass the DSP completely?

I was hoping another 96k user could check Tricerachorus for me as switching back down to 48/44.1k would involve changing settings on a bunch of things so I could monitor it through Dante as well. I run things at 96k and hopefully in time it can run at 96k and some of the 50 or so effects that are not 96k will able to be so at some point.

As far as the fourth FX Chain goes, I typically use Dante I/O with Cubase. I can load it up and swap blocks but no audio passes through.And my routing is fine as when I’m using fewer blocks it just works. I tried aes/ebu through to Dante as well and still got no sound in or our. I will try direct i/o and try bypassing an effects chain although Im pretty sure bypassing didnt work either. 

I was hoping another 96k user could check Tricerachorus for me as switching back down to 48/44.1k would involve changing settings on a bunch of things so I could monitor it through Dante as well. I run things at 96k and hopefully in time it can run at 96k and some of the 50 or so effects that are not 96k will able to be so at some point.

No worries, of course we will test this, I just wondered if you had happened to try it.  We have a plan to get all the effects to run when the H9000 is set to 96kHz, but this will be in the next release after the one that is currently in beta.

As far as the fourth FX Chain goes, I typically use Dante I/O with Cubase. I can load it up and swap blocks but no audio passes through.And my routing is fine as when I'm using fewer blocks it just works. I tried aes/ebu through to Dante as well and still got no sound in or our. I will try direct i/o and try bypassing an effects chain although Im pretty sure bypassing didnt work either. 

Hmm.  Would it be possible for you to send us your H9000 session?  You can email it to support@eventide.com.

I’ve had a similar type of issue with Emote on my Macbook Pro running Mac OS Catalina (10.15.7). Ableton Live (10.1.18) would crash whenever loading a project saved with Emote plugin loaded (I’ve been using the AU-version of the plugin). I finally realized this was due to a sample rate mismatch. I’m using RME Fireface UFX+ as a master clock, and H9000 slaved via MADI. 

If my Fireface (and therefore H9000) sample rate doesn’t match the project settings, emote will panic and cause ableton to crash altogether. The solution was to change the sample rate from Fireface settings to match the project sample rate, and then load the project / start ableton.  I just have to remember my project sample rate settings in order to be able to load them. Of course this should not happen, and hopefully this will be fixed in next Emote update. 

I Should also mention that I don’t use the H9000 as an audio interface. It’s not even connected via USB. I only use Emote to control the H9000 via ethernet. That’s why it feels weird that Emote panics due to sample rate mismatches when all changes are done on Ableton and RME driver side. 

Same here, I´ve got allot of random crashes (Both in the Emote plugin version and standalone) – And often it will take Studio one 5 down to. (and sometimes also the H9000R needs a reboot)

I´ve got the H9000R and today i made a sad decision. I will return it to Thomann (within their 30days return period). 

But I´ll be back when the firmware/Emote has evolved a little bit more, and maybe go for the full H9000. Cant wait, as i love everything Eventide.

Any word from Eventide about when we might expect a new update?  The laggy Emote on MacOSX is driving me a little crazy!

We are very close to releasing a new public beta which includes speed improvements to emote – likely to be this week or next.  Thanks for being patient.

I’ve had a similar type of issue with Emote on my Macbook Pro running Mac OS Catalina (10.15.7). Ableton Live (10.1.18) would crash whenever loading a project saved with Emote plugin loaded (I’ve been using the AU-version of the plugin). I finally realized this was due to a sample rate mismatch. I’m using RME Fireface UFX+ as a master clock, and H9000 slaved via MADI. 

If my Fireface (and therefore H9000) sample rate doesn’t match the project settings, emote will panic and cause ableton to crash altogether. The solution was to change the sample rate from Fireface settings to match the project sample rate, and then load the project / start ableton.  I just have to remember my project sample rate settings in order to be able to load them. Of course this should not happen, and hopefully this will be fixed in next Emote update. 

I Should also mention that I don’t use the H9000 as an audio interface. It’s not even connected via USB. I only use Emote to control the H9000 via ethernet. That’s why it feels weird that Emote panics due to sample rate mismatches when all changes are done on Ableton and RME driver side. 

I was having all kinds of sample rate mismatches when I first got my H9000R back in January.  I had originally installed the USB driver just to test that out; I mainly use a RME setup.  My sample rate mismatches went away as soon as I uninstalled the USB driver.  Some kind of conflict obviously. 

Has anybody else been able to confirm whether or not they can run Tricerachorus consistently at 96k? It would be nice to know if this is a common bug or if there is something specifically wrong with my unit. Thanks P

So, just to confirm, with 1.3.0 Tricerachorus will be limited at 48k and now restrict anything above?

Good to know ultimately but hopefully that algo and other algos that only run at 48k will be able to run at 96k in time. 

That's right – we can't currently run TC at higher sample rates.  We are planning to get to full 96k compatibility in a future release.

The VST is freezing the Studio One GUI when selecting the FX Chain tab. The standalone is fine. 

Thanks for letting us know – we'll look into this.

Did you update your emote software as well?

Typically when updating I update the unit itself first, then emote then connect the two and it works.

I imagine on a H9000R youd update emote first then the unit.

If theyre not talking sometimes, I just unconnect and reconnect the main unit to the network and then it works for me.

In my wireless setup it finds the unit instantly and then takes about 10 seconds for emote and the unit to connect. I never leave it on auto connect.

Strongly agree with this and am still unclear what was just updated. I saw a link to the new emote and updated that. I updated the H9000 itself a few months ago. Was that updated recently too?

Maybe the Sticky title needs updating for the latest?

New Sessions view is definitely improved!

Reading this thread, clearer updating instructions (Hardware via old Emote, then update Emote? Worked for me …) could be good …

We've updated the thread title.

We could also improve the instructions on updating.  This came up in a team meeting last week in fact.  Ultimately, we need to get emote on the same management backend system that the H9000 firmware uses, then we will be able to make a unified updating system and get closer to what Kamurah suggested up-thread.

Thanks for the feedback.

I connect via Ethernet. Can’t make it work. Went back to official v 1.22 and it’s fine. I guess I’ll skip this beta…

This is exhausting

I connect via Ethernet also, and while I haven’t yet spent much time with the update, everything appears to be working on my H9000. emote did not offer to update my firmware, so I plugged my USB wi-fi adapter into the H9000 and used that to download and install the update. (I usually use only Ethernet because the wi-fi signal in my studio is somewhat weak and not entirely reliable.) Once I had updated both the firmware and emote, and reconfigured the H9000’s network connection back to Ethernet, everything worked.

Check the DSP Modules on the Devices page.

Updated my H9000 today to bring it current with Emote. Ok just so I’m clear, both Emote AND H9000 releases will be independent from one another and not necessarily in tandem? 

Yes, that is correct. The release processes are currently independent from one another – updating one will not automatically update the other.

I re-read the wireless install addendum for the H9000R but I literally cannot get my unit to work wirelessly any more. It simply will not connect.

It simply is exhausting to try an upgrade an H9000R.

I simply no longer know what to do.

Sorry to hear about your continued troubles. As jbaylies said, the H9000R needs to be connected to the internet to see updates. I spoke to the team about your issues and we have some ideas for you – I will reach out via email.

Generally speaking, we understand that the H9000 and H9000R update processes are rockier than they could be, and we've been brainstorming ideas on streamlining them for future releases. In the mean time, we'll do the best we can to improve the update guidelines and help out anyone running into issues.

David

I tried to roll back to the last firmware / emote (1.2.4(7)).   Same situation.  I am able to connect directly with the unit holding the "network" button on startup.  It creates it's WIFI access.  I connect to it directly and then open Emote.  Emote is able to see the unit.  I am able to initiate the handshake between the H900R and my network.  It connects to my network.  I quit Emote, and re-connect to my network.  I re-open Emote…..and nothing…..spinning 'e' forever.  It just will not connect.   I have flushed DNS cache several times.  Restarted both machines.  Zapped PRAM on my Mac.  Re-installed Emote software.    Help!

Hi Kamurah,

Sorry to hear you ran into this! Especially after downgrading. I have an idea of what the issue might be – Do you have Emote set up to autoconnect to your H9000 when Emote first starts up? That could be part of it.

Either way, Emote has a settings file located (on Macs) at:

/Users/<your username>/Library/Emote/emote_settings.properties

If you delete this file entirely (it'll regenerate), your problems might resolve. That file persists through Emote installations, which could explain why the issue continued after you downgraded.

Let me know how you fare,

David

I tried to roll back to the last firmware / emote (1.2.4(7)).   Same situation.  I am able to connect directly with the unit holding the “network” button on startup.  It creates it’s WIFI access.  I connect to it directly and then open Emote.  Emote is able to see the unit.  I am able to initiate the handshake between the H900R and my network.  It connects to my network.  I quit Emote, and re-connect to my network.  I re-open Emote…..and nothing…..spinning ‘e’ forever.  It just will not connect.   I have flushed DNS cache several times.  Restarted both machines.  Zapped PRAM on my Mac.  Re-installed Emote software.    Help!

Hi Kamurah,

Sorry to hear you ran into this! Especially after downgrading. I have an idea of what the issue might be – Do you have Emote set up to autoconnect to your H9000 when Emote first starts up? That could be part of it.

Either way, Emote has a settings file located (on Macs) at:

/Users/<your username>/Library/Emote/emote_settings.properties

If you delete this file entirely (it’ll regenerate), your problems might resolve. That file persists through Emote installations, which could explain why the issue continued after you downgraded.

Let me know how you fare,

David

David,

First off, thank you so much for trying to help me get this sorted.  Unfortunately, I am still at an impasse.  I turned off “connect automatically”.  I searched for the file you mentioned…but I cannot find it on my Mac…additionally, I don’t have a pathway you describe above.  There is no “Library” folder under my username…I am enclosing my file structure as a JPG so you can see.  I can connect to the H9000 directly either through wireless or through ethernet…but I cannot connect on the wireless network.   Thanks!

Not sure if this will help or even applies but have you tried manually adding the IP in emote? My emote actually shows both the manually added IP as well as my H9000 which I guess is the serial number. Not sure if this is proper but it works.

I figured out that the Library was hidden.  Deleted the file you suggested.  Still no connection.  I am at a loss.  Any other suggestions?  I will try anything!

Not sure if this will help or even applies but have you tried manually adding the IP in emote? My emote actually shows both the manually added IP as well as my H9000 which I guess is the serial number. Not sure if this is proper but it works.

I am back up and running…but had to switch to Ethernet instead of Wireless….which is overall not a big deal just puzzling since several of us had what appear to be similar issues…I have also re-installed the 1.3 update and corresponding Emote software and it appears to be working.  I have a feeling my situation has to do with my Mac (which is old and exhibiting across-the-board odd behavior)…and not with the H9000.  Suffice to say, yesterday was a very frustrating day.  Over the next week I will be migrating everything over to a new PC build.  Thank you to everyone who chimed in to help, and also to the Eventide staff…who were incredibly responsive.

Check the DSP Modules on the Devices page.

How do I read the thermal readouts? Or is it missing in the graphic here? H9K also updated today.

Check the DSP Modules on the Devices page.

The temperature of each DSP is presented in celcius after the DSP name.

How do I read the thermal readouts? Or is it missing in the graphic here? H9K also updated today.

the thermal readouts in the image you posted are 48.7c, 47.0c, 46.8c, and 46.6c.

Im running in the same range as the picture.  Is that what other peoples units are running at??  The is 120 degrees F is that too warm or is that in the normal range.  Those temps are at idle.  Really liking the update.  Emote looks and is running better 

the thermal readouts in the image you posted are 48.7c, 47.0c, 46.8c, and 46.6c.

Thanks, my bad…

This is normal.  The DSPs have to do real-time processing, so they cannot slow down the clocks to conserve power and reduce heat like a normal CPU (otherwise there would be pops and clicks as they speed up or slow down).  They are running full-speed all the time.

Where can I find the USB installer for the H9000? I found here the Emote 1.3 installer but I need to update the unit as well. Thanks!

We have just uploaded it here: https://www.eventideaudio.com/downloader/11954

Here are the installation instructions: https://www.eventideaudio.com/downloader/14449

Where can I find the USB installer for the H9000? I found here the Emote 1.3 installer but I need to update the unit as well. Thanks!

We have just uploaded it here: https://www.eventideaudio.com/downloader/11954

Here are the installation instructions: https://www.eventideaudio.com/downloader/14449

THANK YOU!