Direct updater not installing on macos 11.2.3

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- March 22, 2021 at 11:22 pm #116419
  
  marisademeglio
  Member
  
  I’m not able to install the updater on my mac (big sur 11.2.3). I can download the file [1], try to open it, get warned by my os that I’m opening a file from the internet, approve it, and then it just goes away and doesn’t get installed. There are no additional warnings in “security and privacy” (often it will give you an option like “open it anyway”).
  
  Any thoughts? I want to update my timefactor pedal firmware.
  
  1. https://www.eventideaudio.com/support/downloads/eventide-direct-updater-osx-108-or-above
- March 23, 2021 at 6:20 pm #157507
  
  bohan
  Moderator
  Eventide Staff
  
  marisademeglio wrote:
  
  I'm not able to install the updater on my mac (big sur 11.2.3). I can download the file [1], try to open it, get warned by my os that I'm opening a file from the internet, approve it, and then it just goes away and doesn't get installed. There are no additional warnings in "security and privacy" (often it will give you an option like "open it anyway").
  
  Any thoughts? I want to update my timefactor pedal firmware.
  
  1. https://www.eventideaudio.com/support/downloads/eventide-direct-updater-osx-108-or-above
  
  Hi
  
  Direct Updater is bundled within H9 Control. You can open it by clicking the "Window -> Open Evetide Direct Updater" on the menu bar in H9 Control
- March 24, 2021 at 11:48 pm #157520
  
  marisademeglio
  Member
  
  Thanks, it’s working great now!
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