Cannot get emote to connect

Hi, sorry for your connection issue. A few questions: 

What is your connection method: direct ethernet, ethernet from your router, or WiFi using the USB dongle? What H9k firmware version and Emote version are you using? 

If you are using the WiFi dongle, you can try unplugging it from the H9k's USB port and plugging it back in to reset the connection. The best way to troubleshoot if there is a connection issue would be to see if a direct ethernet connection from the computer to the H9k allows you to connect to Emote. 

Emote does not connect via USB so your connection issue is independent of it showing up as a USB device on your computer. 

Just to clarify, your H9k can connect to Emote on your laptop (MacBook? What OS?) but not the Mac Pro when using the same connection method?

Please let me know and I can help you troubleshoot your issue further. 

Thanks,

Tyler

Thanks for providing that information. 

Are you still having a connection issue? Or was the connection issue only happening with the WiFi dongle and is now solved since you are using ethernet? 

The update list will sometimes not show up immediately on a unit when it has been switched from a direct ethernet connection to a networked connection. Restarting the H9k after changing the network settings will usually fix this and allow you see updates. From now on, you won't need an internet connection to the H9k itself and you will be able to update via a direct ethernet connection from the computer using Emote. 

If you are having connection issues only when using the WiFi dongle or ethernet from the router, the easiest solution would be a direct ethernet connection since every network configuration is different and they can be difficult to troubleshoot. 

Let me know if I can help with anything else.