Sounds like you should contact support@eventide.com.

Some things you can do to help – give complete information !! Please !!

"Cracks" What presets ? Numbers please. Are you using digital input ?

Display  Is it the same on V4.0 ? Describe the "mess" you see.

Card  Is it the same on V4.0 ? How did you format the card ? Have you tried a card from a different manufacturer ? Is the card empty ?