+1 to the OP. Love the product, but the update procedure has been a nightmare.

I've followed all the tips, but EUU still says cannot connect to the server and anyway, I'm not able to even register my Timefactor (with the helpful message: "A system error occurred while registering your product. Please contact Eventide support", but without even a simple email address link to support).

I've emailed support, but a simple download of the latest firmware would be so much easier.