Sorry you are having trouble. If you can't get to setup/info it is hard to know what the problem is. I would also suggest that you always have your speakers down when starting ANY connected equipment (not just ours).

Next thing would be that you try re-initializing in stages:

1) Remove any cards, and disconnect FireWire prior to startup. If no good …

2) Hold down PROGRAM at second startup screen. This will blow away the current loaded program. If no good…

3) Hold down SETUP at second startup screen. This will return the unit to factory settings. You may need to reconfigure afterwards.

4) Hold down 8 at second startup screen. This will blow away all stored programs and completely re-initialize the unit.

5) If no good – you have a serious hardware problem – contact support@eventide.com